Soldato
Fair enough, it looks pretty obvious you need one then. That box for me was green when i ordered it, i did call sky to confirm whether they needed the MAC and they said they did not.
With regards to the phone line - my service was to be activated on the same date as my install date. Very odd indeed.
It could be that not providing the MAC has delayed the changeover. Also for the pedants like me, did you notice that they want a MAC code? So they want a Migration Authorisation Code code. I'll give them a call once I get the code code and ask them about the dates.