Sky Fibre Optic

ARE YOU ACTUALLY ******* KIDDING ME??

areyoukidding.png
 
After a calamity of errors by Sky, I cancelled my order and Sky placed a fresh order over the phone. For all the grief they've set my phone line rental to £3.00/month for a year. Should be up and running on 7th September. I can live with that!!
 
Hamster said:
After a calamity of errors by Sky, I cancelled my order and Sky placed a fresh order over the phone. For all the grief they've set my phone line rental to £3.00/month for a year. Should be up and running on 7th September. I can live with that!!
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Result! nice discount - nice one! :D
 
Finally the day has come and I can order...

However I'm feeling a bit cheap.

I can stomach the further £12.50 a month, but I am unwilling to budge paying the £50 installation fee. Is there anyway I can get them to waive this or any offers going? :o
 
Rossi~ said:
So me being a complete package customer could get the installation fee waived?
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from what i understand, if you are a new customer getting internet and tv as a minimum, they can waive the installation fees

i am not going to guarantee this, this is purely on what i was told by the salesman yesterday
 
When I phoned them up to cancel movies from my subscription they offered to waive the installation fees for broadband and Sky Talk and it wasn't the retentions team. I'm pretty sure that they are all able to do it but it just depends whether the person you speak to is having a good day. I would keep phoning up and asking until you get someone who is prepared to waive it.
 
Jaymond said:
Finally the day has come and I can order...

However I'm feeling a bit cheap.

I can stomach the further £12.50 a month, but I am unwilling to budge paying the £50 installation fee. Is there anyway I can get them to waive this or any offers going? :o
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I was in the same position but this morning I logged on to my sky account and found that the £50 installation charge has been wavered whereas before it was always showing along with the £2 postage costs. I have placed my order for 13th Septemeber :)
 
Hi All

I had sky fibre installed 3d ago, and am getting about 27mbits, the sky website predictor stated I would get 34mbits.

Can sky do anything ? Would they offer me a discount as I am not getting my full expected speed ?

R


Mehul
 
Quick question.

Does anyone know if other services from BT get cancelled when line rental is switched. I have 1571, withheld caller blocking and something else I can't remember. Do these get cancelled automatically with the line rental, or do I need to do it separate.

Will call BT to ask if no one knows, but can't do that until Tuesday :(.
 
When you cancel your BT line, EVERYTHING goes. The account itself is closed. No more money is taken from your account.

When you transfer over to SKY, if you want other services (eg. 1571) you have to specify these.
 
Hello!

I'm having sky fibre installed thursday 7th, I've heard from various people that the sky routers aren't very good and advise to buy one, anyone on here back that opinion up and reccomend a decent router?!
 
Armadillo said:
Quick question.

Does anyone know if other services from BT get cancelled when line rental is switched. I have 1571, withheld caller blocking and something else I can't remember. Do these get cancelled automatically with the line rental, or do I need to do it separate.

Will call BT to ask if no one knows, but can't do that until Tuesday :(.
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When you sign up for Sky it has a page where you can enable withheld number, 1571 and caller display.
 
looking at the sky unlimited fibre deals atm after being ripped off and p****d about by NTL/Virgin would i be able to use my Asus RT-N56U router with there modem if i went with them ?

and from skimming through this thread im guessing sky service is through the phone line (FTTC) my current broadband is cable into the wall getting 10mb DL and 0.82 upload on speedtest.net the checker says i would get the full 40mb from sky so it would be a no brainer upgrade for gaming with no negative effect over my current connection ?
 
Mikeys91 said:
Hello!

I'm having sky fibre installed thursday 7th, I've heard from various people that the sky routers aren't very good and advise to buy one, anyone on here back that opinion up and reccomend a decent router?!
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I'm not sure what other people are doing with their routers which require an upgrade.

I am currently using the SKY/BT equipment and for £30 I bought a Gigabit router. I have no idea why adsl routers come with 100Mbit transfer rates.

Had I not needed a Gigabit router, I would probably be happy with the SKY router supplied (which I also use).
 
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