I can tell my system to charge through the app, it will say it is, but never does. I have to control it through the web interface to get acurate results. Have you got installer access to your system? It does sound like something isn't setup right. Have you tried a force charge via the inverter? Hopefully if you can get it to 100% via an inverter force charge, it will recalibrate itself. Although it does sound like a BMS/setup issue. Is there any firmware updates for your system?
Thanks for the link. I may give that a try, Thurs/Fri when I am next at home in the morning. Battery will be only down around 20% at that point so should top up pretty quickly.
Yes installer has access and they have looked.
I agree on setup and thats been my issue, I ask is everything ok they say yes. But it really feels like no its not.
I dont think I said but its 4 batteries, 3.1each (4x = 12.3 due to rounding) the output for 3 battery system.... 8.4kwh which is basically what I am getting, but they won't entertain that maybe 1 battery is recognised but isn't charging.
Certainly the system recognises all 4, in fact it shows 8 which I believe is that each battery is two halves, hence the high charging rate (they spec 1 hour for a battery, but 4 is above the inverter cap of 5.5kwh)
App, web, both when charging to full get SoC to 100%, but the reality is its not 100% since its never drawing enough current to.
Last night they took a while to charge but did charge slower so at least I think my insulation may have kept them warm enough to charge up.
Firmware was recently updated as I posted above.
Problem is I think installer isn't quite up to full knowledge of the technicalities of the system.
I'm going to go back to them again, I've got a clip from the specs, note I mentioned Chinglish, "Working under extremely cold. Working in full load under extreme cold weather -30C/-22F" Im not sure how you can put that on the manufacturer specs and say slight sub zero C is enough to stop them working correctly.