This isn't exclusive to Jaguar mind - I've had the same kind of experience at several dealerships main or franchised for different brands even when there as a commercial customer and/or witnessed other people treated like that while I was waiting. The (former) VW commercial dealer I used was terrible for it, they recently lost their VW accreditation due to that kind of stuff. I remember once trying to chase someone up for a week* with numerous promised callbacks not materialising, happened to be passing by one day and saw them with their feet up on a table so called them only to be told he was in a meeting - so I said I was nearby and would drop in, cue he suddenly disappears into a backroom and when I went in walks out trying to look like he was in a meeting... one of the reasons I've swapped my custom to Nissan who so far, one incident aside (at a dealer I don't usually use), have treated me much better.
* Found out more recently he was a bit of a creep and none of the women wanted to have anything to do with him including passing on calls, etc. but also the whole dealership was really bad for communications or lifting a finger once they had your money.
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