Caporegime
We've travelled 220 miles to Exeter for a 11:00 - 11:15 reserved appointment to pick up a 7 plus on the upgrade program only to be told that the system is down for processing the applications, they're not sure that it will be back up today.. ****ed off is an understatement, only took me 3 hours 45 mins to get here.. :'(
Wow that's quite a distance!
I'd have certainly called ahead.