Soldato
- Joined
- 19 May 2005
- Posts
- 6,890
To all our customers
This information is intended to keep you up-to-date with your orders.
Due to unexpected traffic we received during Black Friday, we faced a number of technical issues, namely being unable to login to our admin section to place a limit on the orders and update stock quantities. By the time we regained access to our backend admin section on Saturday, we had received and processed payments of around 3000 orders while holding stock for around 400 units of PS4 and Xbox One consoles. Over the weekend we placed an order for 5000 units of consoles from our supplier and at this moment in time, we have not received an estimated time of delivery.
We have decided to withhold fulfilment of orders of units that we have in stock due to:
- Notifications of cancellations, as the order was ready to despatch.
- Paypal limiting and freezing our account.
- Termination notices and withholding of funds due to us from our credit card processors.
We would like to offer our sincere apologies to our customers for being unable to fulfil their orders. We have instructed PayPal and our card processor to refund all orders placed after midday Thursday the 27th of November. We would also advise that you open a dispute with PayPal and/or your credit/debit card issuer, which we would not challenge.
We understand our customer service has being unsatisfactory. Our 4 staff were overwhelmed with the amount of calls we received, numbering a few hundred a day and up to 150 emails an hour.
We hope that that you receive your funds in a timely manner, and again apologise for any disruption to your Christmas shopping. Our site will return in the new year, once we are certain all outstanding issues have been resolved.
Director
D. Bennetta
247 Electronics Limited
247 ELECTRONICS LIMITED
COLLINGWOOD BUILDINGS
38 COLLINGWOOD STREET
NEWCASTLE UPON TYNE
ENGLAND
NE1 1JF
Company No. 08035219
Ah well, paypal claim it is.