Can anyone explain how the phone trade in works with Samsung? I got my S21 ultra yesterday and no details were in the box re. return shipping, do i get an email through or something else in the post ?
You should have got a separate email check your junk etc. Mine came through yesterday. Says the following:
Shortly you will receive a Samsung Trade-in return pack in the post for your old device, until then please ensure you transfer all your data to your new Samsung device and factory reset your old device.
Please do not use the return slip provided with your new Galaxy device. You must use the return pack you receive separately in the post. Failure to do so will result in a delay processing your order.
If you are Trading in an iPhone, you must first remove your iPhone from your iCloud account. Instructions can be found here.
RETURN PACK...
Your return pack will be to you within 3-5 days – this will include freepost packaging for your old device and instructions on how to post it back to us.
Follow the simple postage instructions and send us your device within 14 days.
Upon receipt our experts will check your device and an email will be sent to you confirming that your switch is complete.
Data on your devices - We understand there may be sensitive or personal data on your device that you have been unable to remove. We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act*, so you can sell to us with peace of mind that all your personal data will be securely removed.
Please do not use the return slip provided with your new Galaxy device. You must use the return pack you receive separately in the post. Failure to do so will result in a delay processing your order.
If you are Trading in an iPhone, you must first remove your iPhone from your iCloud account. Instructions can be found here.
RETURN PACK...
Your return pack will be to you within 3-5 days – this will include freepost packaging for your old device and instructions on how to post it back to us.
Follow the simple postage instructions and send us your device within 14 days.
Upon receipt our experts will check your device and an email will be sent to you confirming that your switch is complete.
Data on your devices - We understand there may be sensitive or personal data on your device that you have been unable to remove. We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act*, so you can sell to us with peace of mind that all your personal data will be securely removed.