The RX Vega 56 Owners Thread

henson0115 · 28 Dec 2017 at 20:44

Presume you tried ddu already?

Andarne · 30 Dec 2017 at 00:01

henson0115 said:
Presume you tried ddu already?

Yes, multiple times.

T.Kay · 30 Dec 2017 at 01:06

The return policy you're looking for is found at A to Z.

Try running the card at stock? Those kind of artifacts are from overclocking. Or maybe a bad cable.

Andarne · 30 Dec 2017 at 16:00

Well, Scan returned it to me about half an hour ago - not bad since they said it wouldn't arrive until the New Year!

I've ran DDU, deleted C:\AMD, rebooted without installing drivers and am downloading Adrenaline now.

Double-checked BIOS to make sure no weird stuff running; and am on the High Performance power setting in Windows.

Will update.

EDIT: Well, I booted up PUBG and started getting the same issues I was having before the RMA...

Haven't touched Wattman settings; made sure that the cables are seated properly, as well as the card into MoBo.

Andarne · 31 Dec 2017 at 01:27

Sorry for the double-post;

Here's today in PUBG: https://www.youtube.com/watch?v=Z7jU5PbW4Mo&feature=youtu.be

As before, haven't touched WattMan settings or altered stock in any way.

T.Kay · 2 Jan 2018 at 18:41

Andarne said:
Sorry for the double-post;

Here's today in PUBG: https://www.youtube.com/watch?v=Z7jU5PbW4Mo&feature=youtu.be

As before, haven't touched WattMan settings or altered stock in any way.

Any chance you have reshade installed?

Andarne · 3 Jan 2018 at 13:44

T.Kay said:
Any chance you have reshade installed?

Nope.

I went ahead and nuked my OS install and reinstalled. Ran PUBG fine with no issues at 59Hz Monitor on my 144Hz monitory (weird, right?), but I just set it to 144Hz and now I'm getting the issues again.

Going to set it back to 59/60Hz and see if it's back.

If this is solely caused by 144Hz then is there any way I can avoid it in other games, aside from swapping back to 60Hz? I bought this monitor to enjoy the higher refresh rate...

T.Kay · 3 Jan 2018 at 13:50

Andarne said:
Nope.

I went ahead and nuked my OS install and reinstalled. Ran PUBG fine with no issues at 59Hz Monitor on my 144Hz monitory (weird, right?), but I just set it to 144Hz and now I'm getting the issues again.

Going to set it back to 59/60Hz and see if it's back.

If this is solely caused by 144Hz then is there any way I can avoid it in other games, aside from swapping back to 60Hz? I bought this monitor to enjoy the higher refresh rate...

You could try run it at 120hz? Maybe the monitors overdrive could be causing the artifacts.

What monitor is it?

Andarne · 3 Jan 2018 at 14:03

T.Kay said:
You could try run it at 120hz? Maybe the monitors overdrive could be causing the artifacts.

What monitor is it?

I'll try 120Hz - though just did both at 60Hz, and the artifacts were still there...

Prior to today, I only had the one monitor enabled. After enabling the second one, I'm getting them even if I disable the second one now...

The monitors are: Acer V226HQL (left side, secondary) and LG 24GM79G (right side, main).

EDIT: Tried 120Hz on the LG. Still happening...

I'm gonna try again after removing the cable to my second monitor.

EDIT2: Nope, still there....

To re-iterate what happened.

I have been having graphical artifacts in games like PUBG, ESO, Dirty Bomb, which consist of small dots of red, blue and green, sometimes flashing bright (https://youtu.be/Z7jU5PbW4Mo?t=14).

I formatted my OS SSD and reinstalled Windows, installed the latest AMD Adrenaline software, and running the monitor at stock refresh rate (59Hz for some reason).

PUBG and Dirty Bomb ran fine without issues; though after enabling my second monitor today using a DVI-DP cable, the issues are now back regardless of resolution, refresh rate or if I disable the second monitor completely...

I had previously RMA'd the card to the vendor who sold it, who apparently tested it without finding fault for over 110 hours.

EDIT3: https://youtu.be/l0KAFu7-X_w

I'm reinstalling PUBG to my second SSD, might be a HDD issue? Who knows. Willing to try most things at this moment.

EDIT4: Nope! Still happening on the SSD. Tried with Dirty Bomb too.

https://www.youtube.com/watch?v=BcJ8q9ZSLhs&feature=youtu.be

T.Kay · 5 Jan 2018 at 16:54

I definitely think it's a faulty card. Especially since it appears on video capture.

One last thing to try is maybe an undervolt? Maybe your power supply is too weak?

If doesn't work probs just RMA again. At least you know not to buy from them again.

henson0115 · 5 Jan 2018 at 22:42

Can you perhaps try different monitor cables. Sounds like a long shot but nowt to loose atm.

T.Kay · 6 Jan 2018 at 00:06

henson0115 said:
Can you perhaps try different monitor cables. Sounds like a long shot but nowt to loose atm.

I didn't think it could be those, since it comes up when using desktop capture. But is worth a try.

Andarne · 6 Jan 2018 at 03:56

T.Kay said:
I didn't think it could be those, since it comes up when using desktop capture. But is worth a try.

I did try it, on the off-chance. Didn't make a difference.

T.Kay said:
I definitely think it's a faulty card. Especially since it appears on video capture.

One last thing to try is maybe an undervolt? Maybe your power supply is too weak?

If doesn't work probs just RMA again. At least you know not to buy from them again.

Currently running the card at: 1537 S6 Freq, 1642 S7 Freq, 1050mv S6 & S7 on GPU, 880MHz Mem Freq @ 1000mV Memory and +50 power limit.

No crashes yet. Did get one hang in PUBG, but no artifacts yet.

Using a EVGA Gold 750 PSU - it's about a year old. I double-checked all the cables to all components when reinstalling the card.

If I decide to RMA again, I'll be sending a ton of videos and images to them. I just find it so strange that this is happening on the stock settings the card came with.

T.Kay · 8 Jan 2018 at 14:30

Andarne said:
I did try it, on the off-chance. Didn't make a difference.

Currently running the card at: 1537 S6 Freq, 1642 S7 Freq, 1050mv S6 & S7 on GPU, 880MHz Mem Freq @ 1000mV Memory and +50 power limit.

No crashes yet. Did get one hang in PUBG, but no artifacts yet.

Using a EVGA Gold 750 PSU - it's about a year old. I double-checked all the cables to all components when reinstalling the card.

If I decide to RMA again, I'll be sending a ton of videos and images to them. I just find it so strange that this is happening on the stock settings the card came with.

If it's running fine at undervolt might be a power supply problem.

Andarne · 8 Jan 2018 at 18:23

T.Kay said:
If it's running fine at undervolt might be a power supply problem.

Any way that a noob like me can test that out, other than buying a new PSU? I went ahead and built the parts up before upgrading on ************ - which gave a estimated voltage of 449W.

Checked Amazon out of curiosity, and turns out I bought the PSU in 2014 if that has any relevance.

I might begin to put aside some ££ for a new PSU anyway - any recommendations?

T.Kay · 8 Jan 2018 at 19:54

Andarne said:
Any way that a noob like me can test that out, other than buying a new PSU? I went ahead and built the parts up before upgrading on ************ - which gave a estimated voltage of 449W.

Checked Amazon out of curiosity, and turns out I bought the PSU in 2014 if that has any relevance.

I might begin to put aside some ££ for a new PSU anyway - any recommendations?

I don't know of any way to test other than having another PSU, but usually, if the card runs fine at the undervolt it means that the PSU can't supply enough power or current to it - causing the artifacts you're seeing.

For recommendations: I bought the Corsair HX850 on Black Friday for around £110, and it works great; the fan has never needed to spin even under gaming load. I got an i5 8600K at 5Ghz and the Vega 56 at 1050mv, (for reference purposes).

Andarne · 8 Jan 2018 at 21:16

T.Kay said:
I don't know of any way to test other than having another PSU, but usually, if the card runs fine at the undervolt it means that the PSU can't supply enough power or current to it - causing the artifacts you're seeing.

For recommendations: I bought the Corsair HX850 on Black Friday for around £110, and it works great; the fan has never needed to spin even under gaming load. I got an i5 8600K at 5Ghz and the Vega 56 at 1050mv, (for reference purposes).

Urgh, I don't have a spare one sitting around to swap out - and the HX850 is £127 on Amazon for the non-digital version.

Thanks for the recommendation. I'm losing money on this either way; sending it back to RMA is costing me 'cause my local DPD Pickup place no longer does returns... - but I could use swapping out the PSU too 'cause it's old now.

Decisions, decisions...

nashathedog · 8 Jan 2018 at 21:42

Deleted User 234324 · 9 Jan 2018 at 06:09

Are you able to test the card in another system at all, the fact the dots are appearing in video capture which bypasses the video cards VRAM, points toward it being either PSU issue or even the motherboard. If the supplier are stating it showed no graphical artifacts at all in 110 hours of testing, then it could well be something else.

As you have already tried a fresh install of windows, that rules out a software issue, so its almost certainly hardware.

Andarne · 9 Jan 2018 at 10:57

MadMossy said:
Are you able to test the card in another system at all, the fact the dots are appearing in video capture which bypasses the video cards VRAM, points toward it being either PSU issue or even the motherboard. If the supplier are stating it showed no graphical artifacts at all in 110 hours of testing, then it could well be something else.

As you have already tried a fresh install of windows, that rules out a software issue, so its almost certainly hardware.

Unfortunately no. I don't have a spare system that I could use it in.

I'm using a B350 Prime Plus Mobo, and the EVGA 750G as mentioned above.

Anything I can check BIOS-wise regarding the problem?