I am with markerstudy via greenlight also, I am actually really interested to hear how they handle this.
Greenlight have been nothing short of excellent since i have been with them. very keen to help and always have a good chat with them about things whenever i have called. obviously [touch wood] never had to deal with them for anything other than policy changes or other enquires so it would be nice to hear how efficient they are at getting you back to a favourable position Will.
also Will, your box will be worth a bit more than that mate, I paid £700 for a DC5 box so a box with an Mfactory diff should be worth at least £100 more.
Greenlight have been great to deal with on the phone, if slightly disorganised from the admin side. There was a slight issue I had with the recovery firm who were trying to charge me directly for recovery, as Greenlight initially declined to pay, saying they did not have a contract with this recovery firm...despite Greenlight being the ones who put me through on the phone to this exact same recovery firm whilst I was stuck on the side of the M6. A quick phonecall to Greenlight and this was all sorted out very quickly and efficiently.
Markerstudy, well thus far they have been a little slow, I was initially promised a courtesy car but have not heard anything more beyond the promise of a car once mine has been taken to their storage facility. Being on holiday over the past few days I haven't actually needed a car, nor do I need one for where I am working at present...so I have held off from nagging them, its not something I have needed at all, but had I needed a vehicle it would have been a pain.
The engineer/assessor rang me today, had a quick chat about valuation, he seems clearlt trying to knock the price down as much as possible as expected, but also did not seem fully aware of the modifications. He values the car at £8k as is but then we got to discussing the modifications, as he did not seem aware of the mods.
He seemed a bit put out once I discussed everything I had done to the car, querying whether I would be covered without having declared the modifications
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, now I would have been put out too but this were it not for the policy documents I had to hand with all the mods listed one by one. I suspect Greenlight have not yet passed over the list of mods, or at least if they have done, the engineer has not yet been provided with them.
I left with telling the Markerstudy assessor/engineer to contact Greenlight again and get the modification details and come back to me...I also spoke to Greenlight and the and the guy read off all my mods from his computer, so I know I'm covered, and have the documents to prove it, its just annoying that they don't seem to have all the info to hand already.