Just seeking some advice - I'm probably in the wrong, not seeing things from the correct point of view - so before embarrassing myself further, I'll seek the wisdom of many.
At last got my tyres ordered - found them at ETyres for £20 more than I'd seen them before, however with £20 of Amazon vouchers - so happy enough.
I purchased two tyres, only my fronts needed replacing. However, as with the manufacturers advice from every major player - my intention was as always, turn up for the fitting, explain the two new tyres were replacing the ones at the front and then they should be swapped with the ones on the rear.
So I end up with 2x Brand New Goodyear AS6's on the back and 2x Half their life gone Pirelli P Zero's at the front.
I rock up and I'm told that the garage are only contracted to fit the two new tyres I have purchased and that any swapping of wheels is subject to additional cost. I tell them no, there must be some mistake, I've paid Etyres for a "fully fitted" service, which in my mind includes the safe fitting of my new tyres (so includes a swap around of wheel position). Garage hang firm. No, we are not swapping any tyres around unless you pay us accordingly.
It's late, I want the tyres done, I pay my £25+vat - I drive away.
I contact Etyres this morning and explain that my "fully fitted" service was anything but. Here is a copy of my invoice for £30, how would they like to refund me?
I am told that the garage are their own business, they have every right to charge for additional work, they will feedback the lack of anything indicating this on their website, they will not be refunding me, have a good day.
I've never seen this before in my life. I've been driving for.....mumble.....29yrs and OK, the wisdom & advice for new tyres going at the rear has only really been prevalent for the past, what...10yrs? But I've never had a garage, had I purchased directly from them or was just using them for fitting for an online retailer, expect me to pay additional to have wheels swapped.
