Yes, all the Superhubs have it. Tried a hard reset with the pinhole button? Are you connected on http://192.168.100.1 ? Are you connected to port 1 (a SH3 in modem mode only activates port 1 as the WAN connection)?
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Yes, all the Superhubs have it. Tried a hard reset with the pinhole button? Are you connected on http://192.168.100.1 ? Are you connected to port 1 (a SH3 in modem mode only activates port 1 as the WAN connection)?
I repeated the process again following another reset and after about 4 hours, it's now up and running this time. Only had VM installed earlier this afternoon. 99% I've just done what I did earlier, but there we are.
Next up is to decide if I'm staying with pfsense or reverting to Untangle, I've not cancelled my Vodafone ADSL yet, so I'll prob give notice, but play with WAN failover for 30 days.
Well a update, phoned up to take a new phone contract, iphone 13 and 100gig, price quoted on phone way over the price quoted online, pointed that out out to the operator who didn't give a toss, asked about the Volt upgrade and she quoted a £35 price increase ( 200 mb @£61 a month ) How is this company still in business, I also find it very hard to understand the foreign call centre accents, is it possible to get hols of a English call centre ?
Today was supposed to be the day we went gigabit from the 32Mbps FTTC we've been stuck on for the last 10 years.
2 external works visits later and it's a no go. They have agreement to use the BT ducts under the street but ours is blocked/has collapsed right in front on the neighbour's drive. Looks like Virgin need to get a permit from the council to dig up the block paved street to repair.
It's a good job they're not new neighbors that moved in 3 weeks ago or anything
To be fair, the previous neighbour would have gone ballistic by now and it will need doing at some point, even if it was BT, or we would be stuck on FTTC forever.
The waiting game starts now...
2 external works visits later and it's a no go. They have agreement to use the BT ducts under the street but ours is blocked/has collapsed right in front on the neighbour's drive. Looks like Virgin need to get a permit from the council to dig up the block paved street to repair.
It's a good job they're not new neighbors that moved in 3 weeks ago or anything
To be fair, the previous neighbour would have gone ballistic by now and it will need doing at some point, even if it was BT, or we would be stuck on FTTC forever.
The waiting game starts now...
https://www.ispreview.co.uk/index.p...-discounts-gigabit-broadband-to-gbp50-99.html
Quite surprised at that, good saving for new customers and although FTTP is better for the same price, there are still plenty of potential customers who can only get a Gigabit connection with Virgin atm.
Quite surprised at that, good saving for new customers and although FTTP is better for the same price, there are still plenty of potential customers who can only get a Gigabit connection with Virgin atm.
Nice for new customer but not so nice for loyal customers
True, might make it a bit easier to negotiate with retentions if you're renewing on Gig1 in the next week.
The loyal customer thing isn't just an issue with Virgin though, pretty much all of the Gigabit providers offer a decent initial contract with a £10-20 per month rise afterwards.
My understanding is that's due to the DOCSIS system that it runs on so the upload maxes out at ~50Mbps.
It's a policy decision not a technical one, the DOCSIS 3.1 rollout which I believe is now complete can offer far more than 50Mbps.
https://www.cablelabs.com/full-dupl...ising-the-ante-with-symmetric-gigabit-service
So received my usual price increase letter from VM.
Is it the same rigmarole charade, call up, cancel, wait a few days they call back with better offer?
Whats the going rate for 350MBit people are getting?
Im on £35 a month at the moment, going up by £3.50 in Feb.
Is it the same rigmarole charade, call up, cancel, wait a few days they call back with better offer?
Whats the going rate for 350MBit people are getting?
Im on £35 a month at the moment, going up by £3.50 in Feb.
They've only completed this for downstream not upstream, that is coming next.
Yep you're right on the upstream being on 3.0, that said I think DOCSIS 3.0 is able to do 200Mbps upstream
https://en.wikipedia.org/wiki/DOCSIS
so only offering 50Mbps is a policy decision?
I'd certainly be much happier with 1000/200 than 1000/50
Yes true, will be interesting if they nudge it up a bit after feeling the pressure of the many FTTP providers which has already encouraged them to bring the price down a bit.Yep you're right on the upstream being on 3.0, that said I think DOCSIS 3.0 is able to do 200Mbps upstream
https://en.wikipedia.org/wiki/DOCSIS
so only offering 50Mbps is a policy decision?
I'd certainly be much happier with 1000/200 than 1000/50
Associate
- Joined
- 7 Apr 2004
- Posts
- 1,182
- Location
- Belfast
The upload limitations of Docsis will come to an end over the next few years with the full fiber rollout starting for all customers on VM. The Superhub 5.0 is also being rolled out in preperation of the 2gb increases that will begin soon.
I'm about to start going through this again too. I got basic TV , phone and 350Mb last year for £45 per month, can't see myself getting that again. Mind you, I have never even plugged a phone in and can't remember when I last used the TV box so maybe I'll go BB only this time round. Would be good if people keep this thread updated with their negotiations so we all know what's achievable. From what I have read, due the price rises anyone, even in contract, can phone up and cancel before the 15th of Feb. I believe the automated system offers you minor discounts but if you stick to your guns and hold out for a person you can get better.
Associate
- Joined
- 22 Mar 2004
- Posts
- 703
Just tried to upgrade my Oompf bundle to Volt mid contract as the price for new customers is only a tenner above what I'm paying, but no go (as i expected) and the best they could offer was £117 which isn't worth it for the extra 500Mb download. I'll be in a better position when i'm OOC.
That's what getting the O2 Sim will do for you, it will auto bump you up for 6quid a month for the O2 sim as long as the sim is registered with same details.
Useless company, upgraded to 1 gig, negotiated free activation, they charged me activation, complained supposedly given credit, but no credit was given so charged full amount last month, complained again via web complaints this is the response..
Ring today, get past first person that agreed passes me on to retentions, that instead of saying what was happening wanted me to explain everything again, then hung up on me.
Ring today, get past first person that agreed passes me on to retentions, that instead of saying what was happening wanted me to explain everything again, then hung up on me.