Virgin Media Discussion Thread

Avalon said:
No, the disconnection work order would be completed down prior to the install work order being completed - you will never have two active accounts, but will be billed your notice period on the first account regardless.
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Thanks.

So my dad's connections ends on the 18th Aug. All services.

I went ahead with a new order in my mother's name however it didn't let me choose an install date. Just says equipment will be delivered sometime this week. Just modem and stream box.

I take it I just let things play out till the 18th and swap over the equipment or can I do that prior to the 18th?
 
kona786 said:
Thanks.

So my dad's connections ends on the 18th Aug. All services.

I went ahead with a new order in my mother's name however it didn't let me choose an install date. Just says equipment will be delivered sometime this week. Just modem and stream box.

I take it I just let things play out till the 18th and swap over the equipment or can I do that prior to the 18th?
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So to answer my own question.

Virgin have automatically moved the new connection date to the day after old contract disconnects. Perfect.

However the cheeky so and so's are trying to charge £35 for the stream box when the original documents show £25.
 
kona786 said:
So to answer my own question.

Virgin have automatically moved the new connection date to the day after old contract disconnects. Perfect.

However the cheeky so and so's are trying to charge £35 for the stream box when the original documents show £25.
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That is correct if you cancel the new account starts the day after the old one expires. I have to go through this again soon though refreshingly when my 18month came to an end they offered me a 6 month extension at existing pricing so kept that. will be looking for a new deal 100 or 200 soon I guess.
 
ThriceNightly said:
That is correct if you cancel the new account starts the day after the old one expires. I have to go through this again soon though refreshingly when my 18month came to an end they offered me a 6 month extension at existing pricing so kept that. will be looking for a new deal 100 or 200 soon I guess.
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Yes. And you can book the new contract weeks in advance. They'll sort the start date.
 
Craigius said:
Did you upgrade at all, I have just upgraded to 1 gig mine goes live Wednesday
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I was going to but they sent me an email about HUB 5 free upgrade(on Hub 3 currently) which arrives Friday however when I upgrade to that I wonder if they will know I'll have Hub 5 and will not send 4? guess
once activated they can see on their systems?

Let us know how your 1gb goes. :)
 
Sycho said:
I was going to but they sent me an email about HUB 5 free upgrade(on Hub 3 currently) which arrives Friday however when I upgrade to that I wonder if they will know I'll have Hub 5 and will not send 4? guess
once activated they can see on their systems?

Let us know how your 1gb goes. :)
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Yeah reading thought all of this virgin 1 gig doesnt get a good report! I hope mine is ok!
I need it stable thats all as i work from home all time so fingers crossed.
 
Craigius said:
Yeah reading thought all of this virgin 1 gig doesnt get a good report! I hope mine is ok!
I need it stable thats all as i work from home all time so fingers crossed.
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Are you on VM already? if so what speed? to be fair it should be fine if you already on VM and it's stable but got to admit I am very happy with my 500mb might keep it longer as I had BT 70mb speed or so for ages.
 
Sycho said:
Are you on VM already? if so what speed? to be fair it should be fine if you already on VM and it's stable but got to admit I am very happy with my 500mb might keep it longer as I had BT 70mb speed or so for ages.
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Yes we are with them i have the old M650 package, that said they are sending me a new router for the 1 gig and that makes me nervous, the old hub is fine in the mode its in and has been sold for months and months, the issue i find with virgin as soon as they issue you with new kit thats when the problems start! i have Unifi access points in the house and garden, so it will just be a modem!
 
Tried to get them to shift on the price at renew but they wouldn't. I can't play the game this time and I can get fibre so i'm having 500mb Vodafone installed tomorrow, if it works ok I will cancel Virgin.
Been with them for a long time and managed to get a decent renew each time but this time they wouldn't shift and with working from home we can't play the cancel game. A sad goodbye tbh, my connection has been rock solid for years but I don't need the tv or the phone anymore and it just doesn't represent good value now.
 
Good M100 + talk weekends deal is back via MSE £100 bill credit effective £17.40 this is slightly cheaper than same deal am currently on from 18 months ago. Expires 11 August. Time to do the retentions dance again :)
 
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Drat appears am still under contract until 28/9 although my contract ended 5 months ago got a letter saying will retain pricing for next 6 months saw no mention of contract extension in the letter but guess it is implied.

VM indian call centre saying have to phone back 28/8 to give the 1 months cancelation is it worth phoning the retention staff direct now or does cancelation notice need to be in first.
 
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