Virgin Media Discussion Thread

Spoke to three different people/teams.

Second person offered me 1Gb for £36, said yeh, OK, I'll go for that, he then passed me onto retentions who told me nah, can't do that.

**** em, glad to have a viable alternative for the first time ever.

I got it wrong in an earlier post, the particular deals I'm looking at with BT don't expire tomorrow, just the part that offers ''complete" wifi, which I don't need.

So I'll give it a few more days and see if retentions can be bothered to call back, though I won't be holding any breaths.
Someone posted on Reddit today or yesterday that they got 1gb for £27pm
 
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Told them to shove it - and ended up with:

  • Maxi TV
  • Virgin TV 360 box + Additional TV Box
  • Netflix Standard
  • Sky Sports and Cinema Collection
  • Sky Sports HD Pack
  • Kids Pick
  • Sky Entertainment & Cinema Ultra HD
  • Volt Gig1 Fibre Broadband
  • Telephone Line Rental
  • Talk More Anytime
  • Voicemail Free

£48:50 a month

Did they call you? can you post a screenshot of your account with that deal?

That seems a good deal for that price.
 
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Can someone help me figure out what’s going on with my BQM? Noticed since last Tuesday that some websites occasionally take a couple of clicks to load. They’d just hang and then click on the link again and it would load straight away. Thinking there might be some issue with the router, this led me to reinstalling the router software (once with Pfsense and again with Openwrt). The BQM has always been relatively flat, for a VM connection, since I joined last year. Since last night, I’ve had these blocks of yellow. They seem too flat and consistent to show congestion. Speeds are completely fine, near enough maxing out the line. I changed the WAN port to another one around 5:30pm ish. This seemed to drop the max latency for a bit, then it went back up. Ignore the red packet loss, that’s me doing things.



I guess my next action would be to put the Hub 5 in router mode, update the BQM and see what happens?

Edit: Just to add, I did a reset using the button earlier on the hub.
Changed to router mode on the hub just before midnight. Disconnected the router and just left the connection idle with no devices connected for an hour. No change. I’m guessing it’s some issue between VM and Thinkbroadband. No idea what as if I run a traceroute, it looks normal.



traceroute to pingbox1.thinkbroadband.com (80.249.99.164), 20 hops max, 46 byte packets
1 10.53.35.233 9.027 ms
2 82.2.246.81 10.747 ms
3 *
4 *
5 62.254.42.174 18.371 ms
6 *
7 84.116.135.50 15.721 ms
8 129.250.66.101 17.856 ms
9 129.250.3.214 17.983 ms
10 129.250.3.251 28.552 ms
11 192.80.16.146 15.428 ms
12 80.249.97.72 13.613 ms
13 80.249.97.90 14.463 ms
14 80.249.99.164 15.721 ms
 
Wait for the call ;)

If you can’t get sub £30 tell them to do one.

Oh and don’t accept the first offer they provide. They can improve their first offer once or twice at least.

They called this morning.

Started off well by offering me a worse deal for 250Mb than I was offered yesterday! :P

Cue me whinging about how long I've been with them and how is it some people who've been with them five minutes get better deals than me.

I mentioned @smallstool ('s) deal and said how was that possible when I couldn't get near it, and he said it's down to the O2 deal, he'd have to be on O2 Ultimate, at a cost of £25 per month on top to get that.

He actually offered me the same deal within a few quid, so it is possible, but it would be around £77 per month including O2 Ultimate.

I think if people want to post their deals, it's important to say how much they're paying for O2 (if it's relevant), otherwise it's not the whole picture.

For instance, I've managed to get 1Gb for £31 per month, but I've had to get an O2 SIM for £6 per month, so effectively £37, but losing my landline.

But it's a far better deal than I could get from BT, and I was losing my landline with them also, and would have had to get a new mobile contract anyhow, as I'm currently only on a PAYG.

So, relatively happy staying with Virgin as it's a lot less hassle for me, not having to switch and get a new installation/wiring, etc.

But the whole new price renegotiating, contract dance...meh.
 
They called this morning.

Started off well by offering me a worse deal for 250Mb than I was offered yesterday! :p

Cue me whinging about how long I've been with them and how is it some people who've been with them five minutes get better deals than me.

I mentioned @smallstool ('s) deal and said how was that possible when I couldn't get near it, and he said it's down to the O2 deal, he'd have to be on O2 Ultimate, at a cost of £25 per month on top to get that.

He actually offered me the same deal within a few quid, so it is possible, but it would be around £77 per month including O2 Ultimate.

I think if people want to post their deals, it's important to say how much they're paying for O2 (if it's relevant), otherwise it's not the whole picture.

For instance, I've managed to get 1Gb for £31 per month, but I've had to get an O2 SIM for £6 per month, so effectively £37, but losing my landline.

But it's a far better deal than I could get from BT, and I was losing my landline with them also, and would have had to get a new mobile contract anyhow, as I'm currently only on a PAYG.

So, relatively happy staying with Virgin as it's a lot less hassle for me, not having to switch and get a new installation/wiring, etc.

But the whole new price renegotiating, contract dance...meh.

Told you they would phone and you would get better deals ;)


My understanding is people who got it for £28 did not even have a O2 sim card. You could have pushed more. You essentially got 500mb line for £31 there. That said, it is still a decent deal as Virgin goes I guess.

You may have done better with the I can't afford it mate line, but who knows for sure :p

Soon I will hopefully be on community fibre and get 1gb upload and download for like £29 and that does not include cashbacks I will get which will lower that quite a bit.
 
Told you they would phone and you would get better deals ;)


My understanding is people who got it for £28 did not even have a O2 sim card. You could have pushed more. You essentially got 500mb line for £31 there. That said, it is still a decent deal as Virgin goes I guess.

You may have done better with the I can't afford it mate line, but who knows for sure :p

Soon I will hopefully be on community fibre and get 1gb upload and download for like £29 and that does not include cashbacks I will get which will lower that quite a bit.

Yeh, I maybe could have gotten a better deal by delaying, but it was close enough for me to think wth, gonna go for it.

Plus he called early enough that I was still in bed, and had to go access my PC whilst still in my boxers, and nature was calling! :p

Don't know how people are getting 1Gb without the Volt upgrade then, I couldn't even get close.

I'm still hoping like I said earlier, that fttp will be available in 18 months, and can get those £29 deals.
 
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What’s the price after the 4th of August 2023?

This exactly, the problem with these great deals is they are temporary, I prefer to get a deal where the price stays more or less the same, apart from the standard yearly price rises.
Constantly having to phone and haggle isn’t something I want to be doing.
 
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