Massive noise issue, VM deserve losing your custom if they cant diagnose noise thats causing that amount of loss.Current state of my connection for the last 24 hours:
Engineer coming out to look at my connection, with veiled threats of £25 charges if they can't find a fault. Well I'll make sure they see these graphs then.
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Caporegime
Cancelled VM about a month ago because I could finally get gigabit in my area and when I phoned to cancel they offered me **** deals and tried to scare me into keeping VM. Told them that unless they could give me 1gb up and down for £30 i'm leaving and left it at that. They finally called back yesterday with far better offers which at that point was moot because I have had the new service from YouFibre for about 2 weeks now.
God I hate the fact that all these companies treat existing customers like crap and only think about giving you remotely good deals once you actually cancel.
God I hate the fact that all these companies treat existing customers like crap and only think about giving you remotely good deals once you actually cancel.
Man of Honour
It's also shocking they give new customers really good deals
eg Early last year a new customer could have M500 with a landline for £37 for 18 months which I would have gladly paid, absolutely no way would they let me have it.
Since I left I've had a phone call every other day offering 1gb for £30 etc because I told them I haven't gone to another provider and all our internet is done on the phone
I think I'm going to sign up to VM despite my reservations about them. I do watch a fair bit of sport and I've been doing that through a combination of Sky TV (£56 a month currently) and EE + BT Sport (coming in at just over £40). The EE deal can be brought down to £32 but I don't really need personal data as I have my work SIM in my phone for travel and data. Sky is going to go up to something ridiculous and I'm not sure what they'll offer as part of the cancellation dance. I'm part tempted by VM and £85 a month (plus whatever cash back I can get) and I can use the 1 Gb internet as a backup line, port my number to O2 and it gives me Sky Sports + BT Sports, and Netflix, all in one bill. Thoughts?
Never thought I'd see the day... haha! To be honest, it's not a bad shout. You have proper Internet as your daily driver, and VM's Gig1 as a backup line will not be painful. When it works, it works - you don't need to worry about buffer bloat or latency when you're using it as failover (i.e. would otherwise have no 'Net anyway), or just for routing big backups over it as an automated set and forget etc. The TV side isn't half bad tbh, and if it works out cheaper and easier for you then it's a no brainer really. At least with the latest box and equipment installed you can dance between the providers as you see fit, and only need to swap over a HDMI cable or whatever...
Sticking with VM despite high congestion excuse for past several years and bb downtime every week, if I went sky or bt id be paying £140 for my package with communty fibre bb, going to end up paying almost half and use o2s double data volt @ 30gb as a bb falilover just via a hotspot on my mobile.
I think I will also keep doing the switcheroo to new account trick every 18months also... only issue is any downtime between changing to new accounts but got a £4 quid ebay free-view attenna and smarty 12 quid unlimited mobile data for any downtime and will soon have my o2 double data plan also as backup bb.
Its a questionable service from VM but at the price can't say no, the only positives are they fix the bb or downtime fairly quick (few hours if not next day usually) especially if its the entire street or nationwide issue.
I think I will also keep doing the switcheroo to new account trick every 18months also... only issue is any downtime between changing to new accounts but got a £4 quid ebay free-view attenna and smarty 12 quid unlimited mobile data for any downtime and will soon have my o2 double data plan also as backup bb.
Its a questionable service from VM but at the price can't say no, the only positives are they fix the bb or downtime fairly quick (few hours if not next day usually) especially if its the entire street or nationwide issue.
I'd prefer Sky TV if I'm honest, it's what the mrs & I are used to, plus my mum stays now and again and helps us out with childcare and she knows how to use Sky TV (just about!). However they'd have to do a decent deal for me to want to stay with them. I will really miss EE for my mobile if I'm honest, I haven't had the best of experience with O2 in the past and whilst my work SIM (Vodafone) will cover any gaps in service, there's no guarantee I will have it over the full 18 months of the contract. With that said, I'm not a massive data user these days and I'm mostly on WiFi, plus O2 will still work albeit not as well as I'm used to!
Looking at that, if I ordered today and chose an install date on the day (or as close to) that my Sky TV finishes, if I ended up renewing with Sky I could just cancel the VM order penalty free? As the install date would be the latest from the above. I think my contract end date is toward the end of May and I know from local FB posts that VM install lead time is ~4 weeks so I'd want to get something ordered soon so that I'm not without TV service.
Should be fine I had the option to cancel VM contract within 14 days of installation.
Exact contract wording here:
There are very long lead times due to everyone doing the switcheroo account trick or taking quidco, hotukdeal or other competitive VM deals.
Just be aware even if you choose the installation date, VM may send an email saying they were not able to offer which happen to myself, so I am now going to enjoy a few days of no tv,bb,telephone.
Got a smarty unlimited data sim for 12 quid 1 month contract due soon to lessen that blow though.
Exact contract wording here:
Your right to cancel
If you wish to cancel your Virgin Media services you have FOURTEEN days from the later of: (i) the day after the delivery of the
equipment; (ii) the service start date; or (iii) the day you receive your contract. By approving your order, you are also agreeing to your
services starting as soon as possible. If you cancel during your 14 day cooling off period you acknowledge that you will have to pay for
the supply of services that you receive. Outside of your cooling off period, if you want us to stop providing the services you will need to
give us at least 30 days’ notice as set out in Section N (or Section O if you are an Oomph customer) of the terms and conditions.
Early Disconnection
If you wish to cancel your Virgin Media services you have FOURTEEN days from the later of: (i) the day after the delivery of the
equipment; (ii) the service start date; or (iii) the day you receive your contract. By approving your order, you are also agreeing to your
services starting as soon as possible. If you cancel during your 14 day cooling off period you acknowledge that you will have to pay for
the supply of services that you receive. Outside of your cooling off period, if you want us to stop providing the services you will need to
give us at least 30 days’ notice as set out in Section N (or Section O if you are an Oomph customer) of the terms and conditions.
Early Disconnection
There are very long lead times due to everyone doing the switcheroo account trick or taking quidco, hotukdeal or other competitive VM deals.
Just be aware even if you choose the installation date, VM may send an email saying they were not able to offer which happen to myself, so I am now going to enjoy a few days of no tv,bb,telephone.
Got a smarty unlimited data sim for 12 quid 1 month contract due soon to lessen that blow though.
Soldato
Another VM outage, just came back on after being out all day.
After me saying a while back how good they've been, there's been three major outages since.
Not sure what's going on with them at the moment, but it's not good.
After me saying a while back how good they've been, there's been three major outages since.
Not sure what's going on with them at the moment, but it's not good.
Its not good at all, would annoy me if I kept getting outages.
I have had no issues since the mass outage that effected everyone
Yes same, seems strange certain areas have had this following it.
@Kelt Have they said much on their forums about it?
Last edited:
Soldato
Not a dicky bird.
Probably the straw that broke the camels back.
It does, god knows why its effecting some areas more than others or none at all.
Does the VM website give any information on the outage or does that just say "everything is ok" as always
Soldato
I signed up to receive text messages of outages, they just said we have identified the problem and our engineers are working tirelessy to fix the problem, or words to that effect.
Then a cheery message to say we're pleased to tell you the issue is now fixed.
Yup no brainer
That makes me laugh, When the big outage happened I heard nothing until it was resolved.
After a few hours of it being back up I then got an e mail to say that there was an issue in the area and engineers where working on it.
Absolutely.
Soldato
As soon as FTTP becomes available to me I'm ditching VM ASAP.