Virgin Media Discussion Thread

Zenduri said:
Good hunting!

The woman i spoke to used the immortal line "This deal is only available on this call" lol
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Meh, "best offer" was £31 for the 250mb I'm currently on - considering the new customer offer is £32.50 including the SIM (which I'm currently paying £12 for), that's pretty poor.

Put in the cancellation, and now to play the waiting game.

With your subsequent "loyalty" calls - did you call them or wait for them to call you?
 
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Puzzled said:
Are Virgin supposed to check your wifi coverage when they install and provide boosters or similar?

Friend has just had Virgin broadband put in but can't get a decent wifi signal upstairs, I'm assuming as its a new install they will have the latest hub unless they giving out older ones on lower speed packages.

Any recommendations for a simple non-tech savvy wifi extender, they are too far away to just pop over and install something so plug n play is best.
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If you are on the 1gig line you are entitled to a free Virgin media wifi pod, but you do have to explain this to the tech support staff otherwise they will start going through the diagnostic routine and long it out, I had to almost advise the helpdesk caller about this and simply told me I have an issue in just one room when I close the door the signal cuts and I get no page displayed and it happens on laptops, pcs, mobiles etc when the doors open websites load fine etc then the helpdesk tried to "fix" the issue so I suggested since I am entitled to an wifi pod free if I could just try it out then he ordered it.

So yeah bit of headache but I think you just have to push it that way and try and get it free if you can. Once you get the 1st pod free, you are entitled to a 2nd one also but have to go through the same process. The wifi pod should give you much better signal and performance also it only works when your hub is in normal Router mode not Modem mode.
 
R3X said:
If you are on the 1gig line you are entitled to a free Virgin media wifi pod, but you do have to explain this to the tech support staff otherwise they will start going through the diagnostic routine and long it out, I had to almost advise the helpdesk caller about this and simply told me I have an issue in just one room when I close the door the signal cuts and I get no page displayed and it happens on laptops, pcs, mobiles etc when the doors open websites load fine etc then the helpdesk tried to "fix" the issue so I suggested since I am entitled to an wifi pod free if I could just try it out then he ordered it.

So yeah bit of headache but I think you just have to push it that way and try and get it free if you can. Once you get the 1st pod free, you are entitled to a 2nd one also but have to go through the same process. The wifi pod should give you much better signal and performance also it only works when your hub is in normal Router mode not Modem mode.
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Thanks, they are on a lower package so the pods will be £8 a month but will likely be the easiest option as they aren't very technical.

I said about taking out a cheap O2 sim as Volt customers get them free as well but think that went over their head :p
 
Haggisman said:
Meh, "best offer" was £31 for the 250mb I'm currently on - considering the new customer offer is £32.50 including the SIM (which I'm currently paying £12 for), that's pretty poor.

Put in the cancellation, and now to play the waiting game.

With your subsequent "loyalty" calls - did you call them or wait for them to call you?
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initially they called me the following day, i then said their deals were crap and said i would think about it and asked them to call me back. They rang me 3 times and i randomly called them 3 times and when i called back i told them i had a missed call or got cut off when speaking to their colleagues. You can call the "loyalty" team on 0203 743 6947

Lowest they offered M250 was £25 for me if i was you i would push for £27 for M350 or M500. Feel free to use the line "i know someone who negotiated £27 for M500 2 days ago" lol

Feel free to send them this too if they call you a lier :D
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Puzzled said:
Thanks, they are on a lower package so the pods will be £8 a month but will likely be the easiest option as they aren't very technical.

I said about taking out a cheap O2 sim as Volt customers get them free as well but think that went over their head :p
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ahh shame, there are some knocking about on ebay but I don't know if one can just buy them and use them on your existing hub it might be tied to the hub but not 100% on that.

I use Wired most of the time so don't really do wireless, its possible with some googling or on VM forums someone will be able to tell you that or maybe a wifi pod user here...

Yeah id say a wifi extender maybe too technical but it might be worth them trying it since £8 per month is a bit silly, only other ways is to move the hub into a better location ie hall way or closer to the room or run a ethernet cable to where ever you need it most and go hard wired.

Power over ethernet wifi extenders also might be another option I also think as a last ditch attempt VM did use to have power over Ethernet wifi boosters given to customers free (not wifi pods) but the old gear they were like big brick boxes that went into a spare plug, it might be possible they could still get them free so it might be worth a shot if they rang up and asked to try that first.

This is what they look like here, might actually still work for them might be worth emailing that ebayer and asking?
 
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Duke said:
A bit naughty people selling kit on ebay that isn't theirs!
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Wifi pods are off the charts on there, gonna be fun when VM ask for them back and if they engineer knocks on the doors demanding their pods back:cry:

These wifi booster kits though are refurbs and from a company so am guessing they should work and might be just plug and play.
 
Those things aren't the Wi-Fi pods that get issued now, they are Wi-Fi 5 powerline extenders. The current product VM send out is made by Plume.
 
Zenduri said:
initially they called me the following day, i then said their deals were crap and said i would think about it and asked them to call me back. They rang me 3 times and i randomly called them 3 times and when i called back i told them i had a missed call or got cut off when speaking to their colleagues. You can call the "loyalty" team on 0203 743 6947

Lowest they offered M250 was £25 for me if i was you i would push for £27 for M350 or M500. Feel free to use the line "i know someone who negotiated £27 for M500 2 days ago" lol

Feel free to send them this too if they call you a lier :D
cdfh9FA.png
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Cheers!

To be honest, for £2 extra, the Gig1 for £29 + £5 for phone would suit me perfectly (assuming I can get Gig1, it's strange, I can select to upgrade to it in my account, but they only offer 350mb if I use my work PC and go in as a new customer!)
 
Well.... that was easier than expected.

First call back today, offered 250mb for £25. I said I'd think about it, he "went to check something" and said he could do the 350mb for the same price, apparently the higher speeds aren't available and it's just showing incorrectly with the online system (not sure I buy that, but 350 is plenty anyway).

Renewed my SIM with O2 for £5 for 10GB for 12 months as well.

End result: £30/month for 350mb + 10GB SIM, vs the £40/month I was paying before for 250mb + SIM.

Happy with that :)
 
Haggisman said:
Well.... that was easier than expected.

First call back today, offered 250mb for £25. I said I'd think about it, he "went to check something" and said he could do the 350mb for the same price, apparently the higher speeds aren't available and it's just showing incorrectly with the online system (not sure I buy that, but 350 is plenty anyway).

Renewed my SIM with O2 for £5 for 10GB for 12 months as well.

End result: £30/month for 350mb + 10GB SIM, vs the £40/month I was paying before for 250mb + SIM.

Happy with that :)
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That is what I had for 18 months before leaving recently. Best I could get was £29 for 1gb plus £5 for the sim.
 
Does anyone know if them wifi pods or whatever they are called to get wifi in every room, are they free?

Just trying to help someone out, the engineer did a new install but didn't have any in his van, shouldn't this be something a VM engineer should sort out on a new install, basically been left for them to phone, which they have not had much luck sorting out yet. Luckily they have the 14 day cooling off period, I said you should just cancel and go with BT, which I think has FTTP is the area.
Also does BT and VM have the same price increase structure, VM go off the RPI now I think or will be, are BT the same like that?
 
beachBOYken said:
Does anyone know if them wifi pods or whatever they are called to get wifi in every room, are they free?

Just trying to help someone out, the engineer did a new install but didn't have any in his van, shouldn't this be something a VM engineer should sort out on a new install, basically been left for them to phone, which they have not had much luck sorting out yet. Luckily they have the 14 day cooling off period, I said you should just cancel and go with BT, which I think has FTTP is the area.
Also does BT and VM have the same price increase structure, VM go off the RPI now I think or will be, are BT the same like that?
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I asked the same thing a few pages back.

Only free for volt, 1 gig and ultimate oomph otherwise £8 a month

WiFi Max: What is it and how to get it? | Virgin Media Help

Get help and support with our signal-boosting WiFi Max service – including our WiFi Pods – so that your home can take advantage of our WiFi Guarantee
www.virginmedia.com www.virginmedia.com
 
The Ethernet ports on my hub 4 stopped working for about 3 hours then started working fine again. Anyone got any ideas on why the ports would suddenly stop working for a few hours?
 
Because the hardware is gash. Quite widely reported that the Hub 4 ports will just give up one day and nobody seems to know how to fix them.
 
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robfosters said:
The Ethernet ports on my hub 4 stopped working for about 3 hours then started working fine again. Anyone got any ideas on why the ports would suddenly stop working for a few hours?
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Tell Virgin it's faulty and get them to send you a Hub 5.
 
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