Virgin Media Discussion Thread

collisster said:
I've just got the 30mb package, I believe it uses the same superhub so hopefully someone can help me out!
When we first installed the hub it was great for about 4 days, good speeds at about 28mbps. After the 4 days we got a lot of trouble connecting and super slow speeds of about 0.1 mbps. The range of the router is also diminished.

We've been on the phone to virgin a number of times but they have not been able to sort out the problem. They have tried various things, I cant remember much but switching channels was one of them.
We had an appointment for an engineer but they cancelled it and told us the whole thing was an area issue and it would be resolved.

The thing is that the hub is ok if you are wired to it, its the wireless that is appalling! So I don't know how it is an area issue!?

Anyone know of anything I can do to sort the problem?
Many Thanks
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All you can do is make sure all of your wireless drivers are up to date and try every channel on the superhub and also change the WPA settings from auto to one of the other settings.

Failing this make sure no one is using a wireless AV sender in the house or next door as this will destroy your wireless signal
 
deuse said:
Complain to BBC watchdog that's what most people are doing.
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Would be a waste of time to be honest. Virgin Media have plans in place to fix any issues people may have. First they send a tech and if it need referring to another department it will be done.

It it is a utilisation issue then the node will get resegmented and the issues will be resolved. Resegment involves laying another 3 fibres to each node so will obviously take time
 
awinchurch said:
Would be a waste of time to be honest. Virgin Media have plans in place to fix any issues people may have. First they send a tech and if it need referring to another department it will be done.

It it is a utilisation issue then the node will get resegmented and the issues will be resolved. Resegment involves laying another 3 fibres to each node so will obviously take time
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Just a shame when you read stories about people being given the run around for months :(
 
awinchurch said:
Would be a waste of time to be honest. Virgin Media have plans in place to fix any issues people may have. First they send a tech and if it need referring to another department it will be done.

It it is a utilisation issue then the node will get resegmented and the issues will be resolved. Resegment involves laying another 3 fibres to each node so will obviously take time
Click to expand...

3 years?
 
awinchurch said:
Would be a waste of time to be honest. Virgin Media have plans in place to fix any issues people may have. First they send a tech and if it need referring to another department it will be done.

It it is a utilisation issue then the node will get resegmented and the issues will be resolved. Resegment involves laying another 3 fibres to each node so will obviously take time
Click to expand...

I wish what you say was true but we know it's not i.e it took me 7 months to get a repull.
You don't need a tech to come to your home unless it's a hardware problem.
Everything else should be done by a REAL network guy.

a lot of VMs oversubscribed areas have been like it for years and if you are in a UNI area..god help you.
I will be moving to BT when they bring cable to my area.
 
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Not sure i typed my sob story up here but ill do it again if it helps anyone.

In June i complained about upstream congestion/over subscription. They flat out denied it was an issue throughout June and July. This was me calling the cs line every other day complaining. Got the run around each time fobbing off etc.

Already started on their forums too 2nd line support my ass.. 5 days for a reply and they are patronising liars that fob you off too...there are one or 2 good guys if one takes up your side you may get some results.

August promised 2 dates for fix none promised 3 in September none... promised end of October.... possibly mid... Fixed on the 10th - network re-segmented. I knew this was the case they knew this was the case.... why they had to BS me all the way along?? Idiots.

Contact them once on the phone, ask to speak to an English call centre rep. Multiple times the Indian's and even their supervisors simply hung up on me when i asked them about fault ticket numbers and one tried to blame virus's and my bad computer hygiene (lol) before he hung up.. They are a waste of time except for booking engineer visits for mundane power level checks.

Post on the 2nd Line offical forum it takes weeks to get anything done but once you have done that you can complain to the ISPA.

Within 3 days of me complaining to the Authority and putting my case to them I had VM kissing my ass. Full refunds for months effected, and the Directors office whatever they call its personal kiss ass team phoning up telling me how i was such a valued customer... Things finally started happening. THEY admitted they needed to restructure the network and that it wasn't my fault or noisy lines...

Vm know how crap their network is, post on VM 2nd line forums then 5 days later after your 1st fob off complain to the ISPA.
 
This info is posted around the net so I will post it here. But if a mod does not like it them remove it.

[email protected]
Chief Executives Office
Virgin Media,
PO Box 238,
Wythenshawe,
Manchester, M22 0WJ
 
crap when you have to use an alternative router to sort out connection problems etc.


it's like VM know they ballsed up with the superhub, they couldn't get any help with netgear and thought sod it, we will do the firmware ourselves but with the modem option as a get out of jail option lol
 
scousegit said:
crap when you have to use an alternative router to sort out connection problems etc.


it's like VM know they ballsed up with the superhub, they couldn't get any help with netgear and thought sod it, we will do the firmware ourselves but with the modem option as a get out of jail option lol
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To be fair to them Virgin Media never wanted to provide hubs. I was customers complaining that ADSL suppliers were providing customers with 1 box equipment to manage connection and routing.

The only reason they made the hub was to try to please the customer
 
Net slow tonight :( Like 2-5Mb/s, sent the Virgin technician who came yesterday a text. Rang a few minutes later, said he would ring someone else. Got a call back again, said his guy is going to monitor my modem overnight or something and if he sees any 'problems' or whatever, need to call in the morning..
 
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mine has always been rock solid. Some reason it chose gloucester to do my test. i'm located in Birmingham :confused:
 
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