Virgin Media Discussion Thread

Had 50mb at my parents house since it got rolled out in our area, that was when it was supplied with a modem and Netgear router, it's been solid.

Moved into my own place and got 50mb and been provided the 'superhub' so I'm new to this piece of tech. Last night while streaming 4OD over about 2 hours it cut out and rebooted itself atleast 5 times! What's that all about?

Is there some settings I need to tweak or what?
 
Service is awful in Bradford at the moment, myself and couple of others have posted on the VM forums but it won't do any good.

Download speeds are fine it's the packet loss that is the problem for us as it makes gaming impossible... well not worthwhile at least.
 
Phunky said:
Service is awful in Bradford at the moment, myself and couple of others have posted on the VM forums but it won't do any good.

Download speeds are fine it's the packet loss that is the problem for us as it makes gaming impossible... well not worthwhile at least.
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Are you using the Superhub, as your router.

I have my SuperHub in MODEM MODE, with my own router and all is well.

Its the Superhub thats causing most problems...
 
gotta say been with virgin a long time since they first became telewest etc no problems at all apart from 3/4 upgrades resulting in about 3/4 hours off being cut off which for a 11 year + service is good.
 
ray168 said:
Had it for few years now, been all good no problems
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Adam_101 said:
gotta say been with virgin a long time since they first became telewest etc no problems at all apart from 3/4 upgrades resulting in about 3/4 hours off being cut off which for a 11 year + service is good.
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How often do you run a trace route to servers? Does packet loss matter to you?

The main part of the current problem is that for 99% of the user base wouldn't even notice or care about the problem, so what if every 5th hope spikes to 200ms download from BitTorrent are still running at 5mb/s.

You only need to take a look at the community forums to see that ever day a new thread is made about connection problems.
 
Phunky - True larger companies etc do/have experienced problems with it my last company I worked for being one. My point being as a home User have experience little to no problems as I mentioned. never said anything about them offering great service to small medium home or larger business users! - Also just to add being an online gamer haven't experience many problem on that side either, maybe I am one of the few who haven't had problems on that side but I know a lot of people who have!
 
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jrwagh333 said:
Moved into my own place and got 50mb and been provided the 'superhub' so I'm new to this piece of tech. Last night while streaming 4OD over about 2 hours it cut out and rebooted itself atleast 5 times! What's that all about?

Is there some settings I need to tweak or what?
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have a look at turning off router firewall and ip flood detection.

would say if your only using 1 wired connection (no wireless) to try running it as modem only if your on the r30 firmware, but if your streaming i doubt thats possible.

other thing you could try is borrow your parents router and run your superhub as modem only as a trial.

Phunky said:
You only need to take a look at the community forums to see that ever day a new thread is made about connection problems.
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problem is they don't seem to think jitter/pings are part of the service so gaming wise you can be stuffed :(.
 
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gam3r said:
Im seeing the same issue - some links i cant open
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mmj_uk said:
I've been able to access more of the web by using Google DNS but still can't get on Virgin's technical support forum.
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I've had this problem for the last few weeks. Some pages are perfect like normal but others just don't open and sit there, yet you try them again a minute later and they open right away. I couldn't get onto the VM support forum for several times which was weird. Changing DNS didn't make any difference.
 
Super hub won't access the internet. Help
it just stopped working

Edit: Working now just had to throw it on the ground :p



P.S.

Do not try this at home kids.
 
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deuse said:
Someone complained about the amount of jitter (variation in latency)ect to the ASA and WON :)

http://www.asa.org.uk/ASA-action/Adjudications/2011/10/Virgin-Media-Ltd/SHP_ADJ_162278.aspx

So could someone have been mis-sold VM bb because of the adverts? and VM says it's the magazines own editorial teams fault for the advert!!
So VM are saying they never look at a advert before a company publish it :eek::D
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Jitter ? That's not a helpful term when describing connectivity.

Dropped packets ? Higher latency ?

Jitter is something in game play that can be caused by things other than connectivity.
 
Stolly said:
Jitter ? That's not a helpful term when describing connectivity.

Dropped packets ? Higher latency ?

Jitter is something in game play that can be caused by things other than connectivity.
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It a term used on Pingtest.net although I totally agree with you :)
 
I'm considering Virgin 50mbit in my new place in Leamington Spa. Does anyone have any experience with them in this region? The pages and pages of complaints make me think I should just go for infinity (even though it'll mean more fuss as the last person in the house had virgin gear)
 
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