Virgin Media Discussion Thread

Oops bad info.


Edit added:

They fixed it, much Joy..
Code: 
====== RESULTS SUMMARY ======
Bufferbloat Grade,A+

====== RESULTS SUMMARY ======
Mean Unloaded Latency (ms),16.79
Increase In Mean Latency During Download Test (ms),4.84
Increase In Mean During Upload Test (ms),0

Download speed (Mbps),240.293
Upload speed (Mbps),24.516

====== LATENCY TEST DETAIL ======
Unloaded - Median Latency (ms),14.67
Unloaded - 95th %ile Latency (ms),21.59
Unloaded - Mean Latency (ms),16.79
During Download - Median Latency (ms),20.95
During Download - 95th %ile Latency (ms),36.96
During Download - Mean Latency (ms),21.63
During Upload - Median Latency (ms),12.97
During Upload - 95th %ile Latency (ms),17.39
During Upload - Mean Latency (ms),13.27

===== BUFFERBLOAT IMPACT ======
Web Browsing,PASS,PASS
Audio Calls,PASS,PASS
4K Video Streaming,PASS,PASS
Video Conferencing,PASS,PASS
Low Latency Gaming,PASS,PASS
 
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Morning all!

I had 3 Sky Stream pucks delivered yesterday! I’d like to monitor the network on my 350m speeds, I have the SH5 set to modem mode only and I have a UniFi cloud key and 4 x LR APs across the property, is there any way I can monitor the usage for the property over a whole week? Out of interest to see how the bandwidth is looking now we have moved to Sky Stream?

Thanks in advance
 
iMacMart said:
Morning all!

I had 3 Sky Stream pucks delivered yesterday! I’d like to monitor the network on my 350m speeds, I have the SH5 set to modem mode only and I have a UniFi cloud key and 4 x LR APs across the property, is there any way I can monitor the usage for the property over a whole week? Out of interest to see how the bandwidth is looking now we have moved to Sky Stream?

Thanks in advance
Click to expand...
What’s doing the routing? It won’t be a huge amount, probably 10-25 Mbps per device when streaming, depending on the content.
 
They've fixed my upload eventually without asking, when I was initially upgraded to 100 on the upload it was maxing out around 96Mbps. I'm getting the full 106 now and my latency also appears to be slightly lower and more stable.
 
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Hedge said:
3 times in the last month they have promised to send me a signal booster. Last night they promised and I asked if I was getting an email confirmation this time. He/she said yes in 4 hours time.

26 hours later and nothing again. Brilliant service.
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Had that done to myself also, it became a battle with them just to get a free wifi pod from them but I just re-called and explained since I was on the 1gig tier I am entitled to a free wifi pod he checked the TnCs and said yes and then did the form, still not good when you had to say it 3 times but then that is VM for you.
 
NZXT30 said:
If you have the hub 5 are the pods wifi-6 as well?
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I believe I read they are still wifi6, there was word of newer models being wifi6e but the model I have just says SP01-UK.

You can request a 2nd one free once the 1st one arrives from them, I have 2 of them still sat in the box was going to do some wifi testing but then realized its pointless since I stick my hub in modem mode anyhow so won't work.
 
R3X said:
Had that done to myself also, it became a battle with them just to get a free wifi pod from them but I just re-called and explained since I was on the 1gig tier I am entitled to a free wifi pod he checked the TnCs and said yes and then did the form, still not good when you had to say it 3 times but then that is VM for you.
Click to expand...

I've given up asking.

On Saturday I had to get an engineer out who was helpful though. He had a bit of a nightmare and had to replace the hub and reterminate coax cables but made the setup work better than it did.

I told him about my faff with their customer services and he said he doesn't keep a stock of WiFi pods in van and agreed it's all a bit poorly done.
 
beachBOYken said:
Anyone got o2 SIM card plan ?

I switched to a volt package and got sent a new o2 SIM card in the post, in the meantime I got a text on my old vm SIM card saying text SWAP to 20220.

Im lost, lol. Do I do this now on my old virgin mobile sim or when I have the o2 sim in my phone?
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Try on your new o2 sim I would have thought but easier way is just call o2 customer services they can manually import the old number to the new sim which is what I did just took them 2-3 days to update I just needed to reboot the phone once it lost signal and then it worked.
 
Hedge said:
I've given up asking.

On Saturday I had to get an engineer out who was helpful though. He had a bit of a nightmare and had to replace the hub and reterminate coax cables but made the setup work better than it did.

I told him about my faff with their customer services and he said he doesn't keep a stock of WiFi pods in van and agreed it's all a bit poorly done.
Click to expand...

Yeah it was a right pitta asking for it over VM customer services, but I stuck to my guns and just kept mentioning if they check its free to 1gig customers guess it depends on who you get also you might be able to do it over whatsapp or live chat also. You can text the engineer once the 1st pods delivered and he should be able to do a form and get the 2nd pod to you also, that is how I did it at least.

I think if you are using the hub as normal router mode and using the VM wifi and have 1gig these wifi pods will help, the ones I have got dual ethernet ports so you can use a spare ethernet cable and just get the full speed internet to your device or maybe 2 devices in which ever room you want really.
 
R3X said:
Try on your new o2 sim I would have thought but easier way is just call o2 customer services they can manually import the old number to the new sim which is what I did just took them 2-3 days to update I just needed to reboot the phone once it lost signal and then it worked.
Click to expand...

Ta, it’s all sorted now all went to plan in the end.
 
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That time again to try and get a deal although I've actually been offered a decent upgrade deal online so might just do that rather than the faff of threatening to cancel on the phone.

Checked last month and the upgrade price was only showing for the duration of the current contract but now shows as a new 18 month plan.
 
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Virgin Media still has horrible Broadband service my end, id say its once or twice down times per week and for some reason they love cutting broadband internet on Saturday evenings.

I don't even need to go to the Virgin media app/Service status or downdetector website, just see my router flashing red so I know its there end but even when I do check via status I can see VM engineers are on the case or its not yet polled.

VM clearly are not capable of giving good reliable broadband in my area, but they can't be beat on price vs performance which is why my stingy wallet is still with them, maybe if $$$ is better next year ill try Community Fibre and Sky TV but I know ill be paying much more with them for a similar plan.
 
R3X said:
Virgin Media still has horrible Broadband service my end, id say its once or twice down times per week and for some reason they love cutting broadband internet on Saturday evenings.

I don't even need to go to the Virgin media app/Service status or downdetector website, just see my router flashing red so I know its there end but even when I do check via status I can see VM engineers are on the case or its not yet polled.

VM clearly are not capable of giving good reliable broadband in my area, but they can't be beat on price vs performance which is why my stingy wallet is still with them, maybe if $$$ is better next year ill try Community Fibre and Sky TV but I know ill be paying much more with them for a similar plan.
Click to expand...
Have you posted on their forum about this issue?
 
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