Virgin Media Discussion Thread

VM called me yesterday, I’m on their 350m broadband service only £31 per month, stating they could better my deal …. I’m on Sky Stream with Amazon 4K sticks as well, best 1gig offer was £46pm which I declined…. I’m holding out for fttp when it arrives, slated for 2026 :)
 
Anyone recommend me a cheap phone set for using with the VoIP setup that Virgin have given me? I won't be using it really but it's just to have in case of an emergency and to teach the twins how to call for help (999) if they need help etc.
 
Our current promo deal has ran out again with Virgin as just saw £140 got taken out of the account for monthly services. Will phone to cancel and play the usual, stupid, annual game. Since we can now get toob, I wonder whether to look at getting toob braodband for £25 a month then a separate Virgin TV only sub.
Do Virgin do TV only subs? I bet they are not competitive and want to sell BB as well right?
 
:O Just saw this about TNT:


TNT Sports was included in the Bigger Bundle + Sports and the Ultimate Oomph and Ultimate Volt bundles as part of the package.

VM changed their packages on Monday 1st September and from that date any new customers signing up to VM will have to pay an additional fee of £18 per month for TNT Sports as it's a now a premium add on and no longer included in any bundles.

The Bigger Bundle + Sports is now the Bigger Combo Bundle + Sports HD and only includes the Sky Sports, Eurosport HD, and Viaplay Xtra sports channels.

The Ultimate Oomph and Ultimate Volt bundles are now obsolete and have been replaced with the Mega bundle.

Any current customers negotiating a new price at the end of their minimum term, or changing package will also have to pay an additional £18 a month if they want TNT Sports.

If you don't need the recording facility of the 360 box then in might be an idea to ask about switching to the IP based Stream box. You can add TNT Sports to that box for an additional £10 a month, however it's currently restricted to one box per household and can only be taken with VM broadband.
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I phoned to get a new deal and the initial CS rep offered £119 a month. Declined. Went through to retentions and the wife agreed to the below deal which I think is reasonable. Not amazing given the RPI rise in April will prob take it up a tad but still ok I suppose.

2 X TiVo boxes
New superhub being sent out free
1 gigabit broadband
Sky sports HD
TNT sports
Sky cinema (never had it)
All the kids channels back (haven't had them for years)
Free netflix included
Landline anytime calls (we don't use landline)

£93 a month
Some of that I don't want/need but it "was the cheapest way to build the package" bla bla.

I think you could do sky sports via now TV for £34.99, TNT via discovery app for £29.99 toob FTTP BB for £25 a month and that comes to £90 in itself. I like the TIVO boxes for simplicity and speed and included PVR, 4K and never any buffering. I don't think it includes sky ultra HD for the F1 but meh.

Looks like we will be with virgin for another 18 months.
 
Should have signed up as a new customer using your wife's name, would have been cheaper. I have the above package (prior to the TNT change) for £60 a month plus I had £200 bill credit, and cash back on top.
 
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ChrisD. said:
Should have signed up as a new customer using your wife's name, would have been cheaper. I have the above package (prior to the TNT change) for £60 a month plus I had £200 bill credit, and cash back on top.
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How? New customer deal is £65 a month for sky sports and 250mb broadband without tnt or cinema or Netflix or multiple TiVo boxes. Also the signing up in a different name doesn't work. We tried that before. They keep the address on register for 6 months or so.
 
jaybee said:
How? New customer deal is £65 a month for sky sports and 250mb broadband without tnt or cinema or Netflix or multiple TiVo boxes. Also the signing up in a different name doesn't work. We tried that before. They keep the address on register for 6 months or so.
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Apparently there is a way around it. I got the deal by just monitored the deals on their website and ordering at the right time and it coincided with my Sky deal ending.

You should have actually cancelled and pushed them hard. The best deals are always offered after cancellation.

Personally as a lone connection, I'd have chosen Toob all day long and got Sky Stream or another similar TV solution. You can get TNT sports with the right EE deal as an example.
 
I was thinking of coming off Virgin at the end of the contract but BT only 900 right? Was looking at Aquiss as they are who I was with in the Adsl days.

Only thing is I like the TV package so it's probably best going with BT?
 
Got the email for the change in T&C's even though I only re-contracted back in April. Spoke to a UK call centre and was told that I am eligible so my 30 day notice was given. Signed up with BT 900Mb 10 minutes later, Openreach went live 2 months after I re-contracted rather annoyingly so I've been after a way of binning Virgin for a while. Was on hold around 10 minutes on last Saturday morning.
 
Rabtech said:
Got the email for the change in T&C's even though I only re-contracted back in April. Spoke to a UK call centre and was told that I am eligible so my 30 day notice was given. Signed up with BT 900Mb 10 minutes later, Openreach went live 2 months after I re-contracted rather annoyingly so I've been after a way of binning Virgin for a while. Was on hold around 10 minutes on last Saturday morning.
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Why BT out of curiosity?
 
jaybee said:
I phoned to get a new deal and the initial CS rep offered £119 a month. Declined. Went through to retentions and the wife agreed to the below deal which I think is reasonable. Not amazing given the RPI rise in April will prob take it up a tad but still ok I suppose.

2 X TiVo boxes
New superhub being sent out free
1 gigabit broadband
Sky sports HD
TNT sports
Sky cinema (never had it)
All the kids channels back (haven't had them for years)
Free netflix included
Landline anytime calls (we don't use landline)

£93 a month
Some of that I don't want/need but it "was the cheapest way to build the package" bla bla.

I think you could do sky sports via now TV for £34.99, TNT via discovery app for £29.99 toob FTTP BB for £25 a month and that comes to £90 in itself. I like the TIVO boxes for simplicity and speed and included PVR, 4K and never any buffering. I don't think it includes sky ultra HD for the F1 but meh.

Looks like we will be with virgin for another 18 months.
Click to expand...
I got the same deal for 70£ a month but had to wait 2 days on WhatsApp in queue for someone to off me a deal close to the new customer offer

Still not the same but less than I was paying in my last term so happy
 
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Rabtech said:
Decent network, although unproven - faster to fix faults than other ISP's (the good old BT Openreach <> BT Retail relationship) and not really much more than other providers.
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That isn't really true to be fair. BT are priced very highly compared to other ISPs with arguably better networks (although BT's is decent), but they have pretty poor customer services/technical support and they don't have any special relationship with Openreach to get a quicker engineer appointment than the other providers. They also do the annual RPI/CPI increases which make them uncompetitive price wise over the contract term, and out of contract they play similar games to Virgin.
 
ChrisD. said:
That isn't really true to be fair. BT are priced very highly compared to other ISPs with arguably better networks (although BT's is decent), but they have pretty poor customer services/technical support and they don't have any special relationship with Openreach to get a quicker engineer appointment than the other providers. They also do the annual RPI/CPI increases which make them uncompetitive price wise over the contract term, and out of contract they play similar games to Virgin.
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I would disagree, I've seen many cases of FTTP faults where the ISP responsible (not BT Retail) have terrible fault turnaround times - even just simple ONT failures taking weeks to sort. Annual CPI/RPI with (virtually) all reasonable ISP's are here to stay. I got my 900Mb line for £42.99 PM for 24 months and I'm looking forward to the sub 10ms latency of FTTP without Virgins terrible peering.
 
Hey folks, my VM contract has ended and jumped from £42 to £86! Deal was for M500 basic phone and TV. We don’t use phone or tv but it was the cheapest deal at the time.

I was hoping that Toob were going to be available at my address but am really annoyed to find out that after starting to cable my street they now revoked their plans to cover my area and so all plans now cancelled with no plans in the future! All areas around me are planned but for some reason (which they won’t tell me) they’re avoiding me. Very annoying.

So I’m stuck with VM again. What’s the best deal for broadband at the moment? I’ll do the usual cancel and wait for retentions to call but would be good to know what to aim for. I need M500 and ideally would like 1gig for as cheap as possible! Def less than £50pm.
 
jaybee said:
I phoned to get a new deal and the initial CS rep offered £119 a month. Declined. Went through to retentions and the wife agreed to the below deal which I think is reasonable. Not amazing given the RPI rise in April will prob take it up a tad but still ok I suppose.

2 X TiVo boxes
New superhub being sent out free
1 gigabit broadband
Sky sports HD
TNT sports
Sky cinema (never had it)
All the kids channels back (haven't had them for years)
Free netflix included
Landline anytime calls (we don't use landline)

£93 a month
Some of that I don't want/need but it "was the cheapest way to build the package" bla bla.

I think you could do sky sports via now TV for £34.99, TNT via discovery app for £29.99 toob FTTP BB for £25 a month and that comes to £90 in itself. I like the TIVO boxes for simplicity and speed and included PVR, 4K and never any buffering. I don't think it includes sky ultra HD for the F1 but meh.

Looks like we will be with virgin for another 18 months.
Click to expand...
To be fair, with the new TNT situation that is not a bad deal.

I'm paying £48 for exactly the same package as you (though on my written contract it should be ~£42) but got mine back in April and getting a good deal can be as much to do with luck rather than persistence. I'm the kind of person that will even do a double cancellation to get the best deal, which I did the time before and even then I got no better offer than the very first line of retentions I spoke to. I then had to cancel and put it in my partners name which only made it marginally better.

You might want to try putting in a cancellation again now if you're still within the 14 days and see if they will lower the price. Just make sure to un-cancel it a few days before it is set to disconnect. ;)
 
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