Soldato
- Joined
- 15 Mar 2010
- Posts
- 11,373
- Location
- Bucks
bc your pc is off! lol.
thats what i think, but my download speeds arent consistant at all. evenings its about 1.5MB/s when its running good i get 6MB/s???
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
bc your pc is off! lol.
thats what i think, but my download speeds arent consistant at all. evenings its about 1.5MB/s when its running good i get 6MB/s???
Soldato
- Joined
- 20 Jul 2009
- Posts
- 4,820
- Location
- The bleak North East arm pit of Britain
Think yourself lucky its not like mine..
EDIT: This is with the router NEVER off. The NET really is THAT bad.
I would say ignore the red as the router is off HOWEVER ITS NOT! That is my connection.
That is my crock of fail that Virgin say is acceptable.
I am not amused.
Soldato
- Joined
- 8 Sep 2003
- Posts
- 23,168
- Location
- Was 150 yds from OCUK - now 0.5 mile; they moved
It should still work as long as your router is on. My PC is off now but is being sent data fine.
Soldato
- Joined
- 8 Sep 2003
- Posts
- 23,168
- Location
- Was 150 yds from OCUK - now 0.5 mile; they moved
Why are you complaining. You haven't even spoken to Virgin yet and got an engineer to come to your house! I did and got mine fixed straight away! So go sort an engineer visit out and after that then you can complain!
Soldato
- Joined
- 30 May 2009
- Posts
- 4,622
- Location
- Maidenhead
They know what the problem with my connection is now!
Just takes a bit of time to fix: apparently, it's known as black spotting. There is noise on the line, which they can see starting at a certain time each night (usually around 20:00) and then continues until around 01:30-ish.
They need to try and trace the source of the noise now. They think it could be someone who leaves their modem/router off all day, then comes home, and it floods the network with noise. Either way, I'm glad they know what it is. Just needs fixing now!
As for speed testing, the Virgin engineer who came to see me, said to either use the Paris or London servers on speedtest.net, as they were the most reliable. And also to use the BBC iPlayer Diagnostics page (very reliable also).
Just takes a bit of time to fix: apparently, it's known as black spotting. There is noise on the line, which they can see starting at a certain time each night (usually around 20:00) and then continues until around 01:30-ish.
They need to try and trace the source of the noise now. They think it could be someone who leaves their modem/router off all day, then comes home, and it floods the network with noise. Either way, I'm glad they know what it is. Just needs fixing now!
As for speed testing, the Virgin engineer who came to see me, said to either use the Paris or London servers on speedtest.net, as they were the most reliable. And also to use the BBC iPlayer Diagnostics page (very reliable also).
Last edited:
Soldato
- Joined
- 15 Mar 2010
- Posts
- 11,373
- Location
- Bucks
lol I just put black spotting into Google and got:
Sexual Health - Women Forum - Brown Discharge Black Spotting
oh dear
Still sounds like a problem I may have...I might call them up (not the sexual health bit)
Sexual Health - Women Forum - Brown Discharge Black Spotting
oh dear
Still sounds like a problem I may have...I might call them up (not the sexual health bit)
Soldato
- Joined
- 30 May 2009
- Posts
- 4,622
- Location
- Maidenhead
lol I just put black spotting into Google and got:
Sexual Health - Women Forum - Brown Discharge Black Spotting
oh dear
Still sounds like a problem I may have...I might call them up (not the sexual health bit)
Yeah, I don't think it's a technical term
Haha. But he did say they can track when it happens, and when your connection drops out due to it, it is logged on their systems. So that's good.
The guy who came to me, phoned them up, and confirmed they could see my connection dropping out at the times I mentioned. Said it comes up very clearly.
i seem to be one of the few lucky ones with an ok vm connection
Lets see your graph Paul.
Soldato
- Joined
- 9 Jun 2006
- Posts
- 2,642
Can anyone show me a ThinkBroadband graph of a VM connection that is working well? I've got someone dealing with my issue but I want something to compare it against.
I wouldn't call your graph great at all magic, it's poor tbh.
My FTTC line @ 40/10. Last night from 6-12 i was playing BF3, GF on facebook etc.....
Wow... this is what Virgin would have been like back before they did 20mb+ I really think its about time I swapped to FTTC as mine is better today than it has been but still poor compared to that!
Man of Honour
- Joined
- 29 Mar 2003
- Posts
- 57,346
- Location
- Stoke on Trent
I'm all hardwired in the house but over the last 3 weeks my daughter has come home from Uni and moaned about WiFi not working.
Anyway, just made my 3rd call in 3 weeks and actually got somebody who seemed to know what she was talking about.
She made me log on to my router > Wireless Settings and asked what my channel was.
I was set on AUTO so she said put it on 11 because setting to AUTO can cause problems.
She also had me unticking two things in Services: Firewall Features and IP Flood Detection.
As soon as I applied my daughters laptop connected.
Thank you Indian lady called Sophie.
Anyway, just made my 3rd call in 3 weeks and actually got somebody who seemed to know what she was talking about.
She made me log on to my router > Wireless Settings and asked what my channel was.
I was set on AUTO so she said put it on 11 because setting to AUTO can cause problems.
She also had me unticking two things in Services: Firewall Features and IP Flood Detection.
As soon as I applied my daughters laptop connected.
Thank you Indian lady called Sophie.
maybe not but works fine for everything i use it for, compared to the infinity service it looks abit poor on the graph but i get 10mb more and pings on steam servers are always great!