Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Soldato
nice to see people getting 39 for tv (m+) phone and 50meg too 
roll on thursday!!
roll on thursday!!
I've just ordered the following as a brand new customer switching from BT
Broadband XXL
TV XL
Phone XL
Extras - Extra set top box, picture box subscription, sky movies collection
I got the following discounts after calling up
1) 2 months free for the costs making up the basic package (effectively gives over half price total bill for first 2 months). Just say you have see / got the leaflet about the 2 months free offer.
2) £20 online discount even though I paid on the phone. Just make sure you say you saw this on the website.
3) £30 credit after being referred to by another customer.
4) £30 credit for holding a Virgin credit card.
So I'm getting / paying a lot per month but the up front discounts equate to approx £180.
Broadband XXL
TV XL
Phone XL
Extras - Extra set top box, picture box subscription, sky movies collection
I got the following discounts after calling up
1) 2 months free for the costs making up the basic package (effectively gives over half price total bill for first 2 months). Just say you have see / got the leaflet about the 2 months free offer.
2) £20 online discount even though I paid on the phone. Just make sure you say you saw this on the website.
3) £30 credit after being referred to by another customer.
4) £30 credit for holding a Virgin credit card.
So I'm getting / paying a lot per month but the up front discounts equate to approx £180.
How much ARE you paying?
I just received a call from the manuscript reading Miss India and they offered XL TV + XXL BB for £73 and I said no thanks ( I used to pay £48 for xltv+xlbb). After she said I could get the phone line added and it was £59. At least I think it was, I agreed thinking it was £59 and now I have second thoughts thinking what she was saying is actually £69 which is a bit high. I think I'll need to call them and confirm again.
They said the set up and activation cost £50 after which i said it should be free and then they said only £20 for activation and free installation.
A 30 day money back guarantee exists.
I just received a call from the manuscript reading Miss India and they offered XL TV + XXL BB for £73 and I said no thanks ( I used to pay £48 for xltv+xlbb). After she said I could get the phone line added and it was £59. At least I think it was, I agreed thinking it was £59 and now I have second thoughts thinking what she was saying is actually £69 which is a bit high. I think I'll need to call them and confirm again.
They said the set up and activation cost £50 after which i said it should be free and then they said only £20 for activation and free installation.
A 30 day money back guarantee exists.
Been reading through this with interest...
Im a long term ex blueyonder customer and I have
XL TV and M broadband 10Mb and Im paying 44 a month
Will have to see what I can get out of them. Should I go staight through to cancellations/retentions or try sales first?
The only issue I have is that I have splashed out on a linksys 610N wireless router which I would still want to use - do you reckon I would get away with that?
I was thinking of mirroring the config they set up on the dlink...
Im a long term ex blueyonder customer and I have
XL TV and M broadband 10Mb and Im paying 44 a month
Will have to see what I can get out of them. Should I go staight through to cancellations/retentions or try sales first?
The only issue I have is that I have splashed out on a linksys 610N wireless router which I would still want to use - do you reckon I would get away with that?
I was thinking of mirroring the config they set up on the dlink...
Last edited:
Soldato
- Joined
- 19 May 2005
- Posts
- 6,891
I'm paying £44 for XL TV L BB, L phone V+ and a v box in another room
I don't post here often, but I read these forums a lot and felt that after what has just happened, I should share my experience with you all.
We have been paying £25 a month for my broadband with virgin since they took over telewest, whom I was also paying £25 a month to since we first got broadband. I believe this price applied to people who also had their phone/tv with telewest, which we do. This started out as a 0.5 meg connection initially, and as they continually brought their services up-to-date, this eventually became 10 meg through a series of free upgrades. This package is now called Size L, with 20 meg and 50 meg being XL and XXL respectively.
Simply because I was bored today, I had a look on the virgin media website and found that new customers were only having to pay £14 a month for the exact same broadband package I was on! I phoned up virgin immediately, telling them that they seemed to have been overcharging us for possibly quite a long time. However the woman told me that the cheaper price only applied to new customers, and she could only apologise for the high price that I would have to continue to pay. I told her that I just did not understand how this was; how could a customer that has been with them for about ten years still have to pay £11 more per month than someone who has just taken them up as their isp?
Eventually she told me that she could upgrade my phone line from 'talk evenings and weekends' to 'talk anytime', and also upgrade my broadband to 20 meg, and this would actually reduce my bill by £2 (The bill is usually just over £50 a month). However as we don't really use the landline much anyway, and I find 10meg more than adequate, I kept on going on at her about the £11.
Eventually she said she could put me through to the disconnections department, as they could possibly give me a better deal than she could. I agreed to this, and was put through to another woman whom I told the same story to. Almost immediately, she offered to keep me on the same package, and have the same price for each service appear on the bill, BUT every month I would have a discount of £12.50 applied!
Naturally I accepted this, it should bring the bill down to around £38 per month (£26 the first month as the discount will be applied twice the first time!). I never phoned up with the intention of disconnecting as I need an isp with no download limits, which the last time I checked there weren't many other than virgin (could have changed now). Also I couldn't really disconnect anyway because it's actually my dad who is the account holder (I pretended to be him when I phoned virgin no chance my dad would have phoned up and complained!)
Needless to say I am happy that I got my bill reduced, however I am still deeply disappointed with virgin media; as they are obviously not giving a damn about their long term customers. If you are paying more than you should according to the prices on their website, I suggest you phone them up and complain/ask to be put through to disconnections NOW!
We have been paying £25 a month for my broadband with virgin since they took over telewest, whom I was also paying £25 a month to since we first got broadband. I believe this price applied to people who also had their phone/tv with telewest, which we do. This started out as a 0.5 meg connection initially, and as they continually brought their services up-to-date, this eventually became 10 meg through a series of free upgrades. This package is now called Size L, with 20 meg and 50 meg being XL and XXL respectively.
Simply because I was bored today, I had a look on the virgin media website and found that new customers were only having to pay £14 a month for the exact same broadband package I was on! I phoned up virgin immediately, telling them that they seemed to have been overcharging us for possibly quite a long time. However the woman told me that the cheaper price only applied to new customers, and she could only apologise for the high price that I would have to continue to pay. I told her that I just did not understand how this was; how could a customer that has been with them for about ten years still have to pay £11 more per month than someone who has just taken them up as their isp?
Eventually she told me that she could upgrade my phone line from 'talk evenings and weekends' to 'talk anytime', and also upgrade my broadband to 20 meg, and this would actually reduce my bill by £2 (The bill is usually just over £50 a month). However as we don't really use the landline much anyway, and I find 10meg more than adequate, I kept on going on at her about the £11.
Eventually she said she could put me through to the disconnections department, as they could possibly give me a better deal than she could. I agreed to this, and was put through to another woman whom I told the same story to. Almost immediately, she offered to keep me on the same package, and have the same price for each service appear on the bill, BUT every month I would have a discount of £12.50 applied!
Naturally I accepted this, it should bring the bill down to around £38 per month (£26 the first month as the discount will be applied twice the first time!). I never phoned up with the intention of disconnecting as I need an isp with no download limits, which the last time I checked there weren't many other than virgin (could have changed now). Also I couldn't really disconnect anyway because it's actually my dad who is the account holder (I pretended to be him when I phoned virgin
no chance my dad would have phoned up and complained!)Needless to say I am happy that I got my bill reduced, however I am still deeply disappointed with virgin media; as they are obviously not giving a damn about their long term customers. If you are paying more than you should according to the prices on their website, I suggest you phone them up and complain/ask to be put through to disconnections NOW!
Permabanned
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- 7,704
Well the install guy came and failed, The modem couldn't connect, He checked every connection and cable, So he said it must be the box outside and the network repair team will have to come a fix it. So it could be another week to a month before I get it now!!!
Soldato
Just had the engineer out installing the 50mb,
Everything was going fine untill i seen him open the router box and my giddiness turned to sadness bad times.
He pulled out a Netgear WNR2000, i asked him did he not have any of the new D-links and he said no
The modem is synced at the full 50mb but through the router its around the low 40's
Has anyone found a way to improve the performance of the 2000's or recommend a new router to replace this piece of dung?
Everything was going fine untill i seen him open the router box and my giddiness turned to sadness bad times.
He pulled out a Netgear WNR2000, i asked him did he not have any of the new D-links and he said no
The modem is synced at the full 50mb but through the router its around the low 40's
Has anyone found a way to improve the performance of the 2000's or recommend a new router to replace this piece of dung
?
Soldato
That's the standard price on their website. Are you a new or existing Virgin customer ?
Just had the engineer out installing the 50mb,
Everything was going fine untill i seen him open the router box and my giddiness turned to sadness bad times.
He pulled out a Netgear WNR2000, i asked him did he not have any of the new D-links and he said no
The modem is synced at the full 50mb but through the router its around the low 40's
Has anyone found a way to improve the performance of the 2000's or recommend a new router to replace this piece of dung
Wouldn't worry too much, in my opinion the D-Link they supplied me is a pile of junk. I'll be changing mine shortly. Terrible wireless speeds even on "N" and local file transfer using a cable isn't much better.
So I'm down to get connected on Saturday, by the recent posts I take it I should b looking to get a D-Link router rather than the Netgear?
Finally I didn't realise addin a router would reduce your speed drastically, is there a recommended decent router to minimise this?
Thanks
Finally I didn't realise addin a router would reduce your speed drastically, is there a recommended decent router to minimise this?
Thanks
Existing, so I've basically got it at the new customer prices & also had the installation charges for the XXL broadband credited (£50?).
Crazy how much hassle I had to go to just to get this deal when I have been with Virgin/NTL since 1999 I think.
Soldato
I've been with them since 64K broadband
So far after 4 calls to retentions the only offer they've made is to charge me more if I downgrade
Soldato
1.75mb i think mine is currently reading