Virgin Media Discussion Thread

[dekez]

I'm in Leyton East London, only on the Virgin 10mb service but have pretty much unusable internet at the moment at peak times. No upload and ping through the roof, impossible to play games.

I've called them a few times now and had 2 calls logged to their second line support, apparently there is a problem affecting a large number of users in East London. I've read on various forums though this is happening all over the place. I think they've just oversold the service.

Going to give them one more week before I cancel my contract, I'm still within the 12months but I don't see how they can object, they have failed to provide usable service for over 2 months now.

 

[anything I don't mind]

realy ?

i am in leytonstone, near leyton midland road station.

interesting you say that cause when i phone them up, the indian call center guys never say there are problems in my areas.

i can still play games ok, well quake live i get 18-50 latency during peak times on uk servers. i have only started having problems last two weeks.

 

[Caged]

It's not distance limited as is ADSL. Don't worry about it.

Well it is, but it's insignificant over the distances the signal has to travel. It's not magical coax. It you ran a twisted pair over the same distance you'd get the same speeds out of it.

 

[anything I don't mind]

it is still hilarious to say fail.

virgin media 50mbit with 0.0003mbit upload = FAIL!!!!!!!

no virgin medias support "we don't support upload" (in indian voice) = FAIL!

 

[DireEmblem]

Well it is, but it's insignificant over the distances the signal has to travel. It's not magical coax. It you ran a twisted pair over the same distance you'd get the same speeds out of it.

Most of the cable network is now meant to be Fibre, however there still remains the final haul of coaxial cable to the home.

Because this is shielded cable, its generally got at least 25% better speeds over the same distance as BT copper.

 

[Vulcan]

Asked for the 50mb to be added to my package. They want an additional £38 per month. I'm already with them on phone and 10mb broadband - where do they get their prices from? Its £38 if I don't have a phone line and £28 if I have an exisiting deal right?

Probably not the right place, but anyone got any advice to get to speak to someone decent... People I've spoken to just say extra £38 a month, if I say its too much (or why) they say basically thats the price, do you want to upgrade or not? Im like .

Any ideas?

sorry if this is at all of topic

Got basic tv, unlimited phone and 10mb broadband. (even for 20mb they wanted an additional £20!?!)

All the phone packages are unlimited to a certain extent, so what size are you on?

http://allyours.virginmedia.com/html/bundles/triple-builder.html

Assuming you're on the basic (M) phone, you'll be paying £29 now, with 50Mbit it will be £44.50. So yeah, it doesn't add up.

But I had the same problem when I wanted to upgrade, they seemed to add the price of the XL BB package (with phone and tv) on top of my already existing package. Um...no! Those Indians in the call centre are hopeless, I just kept repeating the price it should be, and eventually they forwarded me to a UK call centre and I got my 50Mbit package at the correct price in seconds. Bascially you'll want to start a new contract, so tell them that.

In fact we were being overcharged before, seems we were on one of their old packages. Under the new package we got 50Mbit added and it worked out ~£3 cheaper per month.

 

[Rainmaker]

Well it is, but it's insignificant over the distances the signal has to travel. It's not magical coax. It you ran a twisted pair over the same distance you'd get the same speeds out of it.

Yeah, sorry I should have been clearer. I was simply pointing out that cable infrastructure is different to ADSL, and you don't need to start worrying about your distance to the exchange (or rather, cab) to see what kinds of speeds you're getting.

 

[Robert]

My 12 month package comes to end next month, and I'd love to push to get 50Mb along with my XL TV.

Anyone got a good deal I could push for?

You wont really get any deals on 50mb

 

[dekez]

realy ?

i am in leytonstone, near leyton midland road station.

interesting you say that cause when i phone them up, the indian call center guys never say there are problems in my areas.

i can still play games ok, well quake live i get 18-50 latency during peak times on uk servers. i have only started having problems last two weeks.

That is completely true, when I get through to the indian call centre they always blame my set up, eg monitor too close to the modem etc..

There is another call centre (I'm guessing in Scotland) that do admit there is a problem. But I think you would be on the Leytonstone exchange, I'm the other side of Leyton station so Stratford exchange is closest to me. It's getting worse, I can barely browse the web at peak times now, my 3G phone is quicker

 

[EDDS]

getting my 50mb next friday, managed to wave the installation fee, but couldnt let them go of the activation(click activate of my computer and charge £20 fee)

whens this 10mb upload getting put into place that i heard about a while ago anyway.

 

[anything I don't mind]

whens this 10mb upload getting put into place that i heard about a while ago anyway.

you having a laugh ?

 

[Reality|Bites]

The 10Mb upload is for the 100Mb package that is currently on trial in some areas.

 

[Glaucus]

Does 50mb have any throttling yet, or is it in the pipeline. If so anyone know the data and throttle?

Skys new fibre optic service is 40mb down and 10mb up. If you live in one of the very select areas.

 

[Rainmaker]

Does 50mb have any throttling yet, or is it in the pipeline. If so anyone know the data and throttle?

Skys new fibre optic service is 40mb down and 10mb up. If you live in one of the very select areas.

Still no throttling or shaping on 50 megs, and despite the urban legends I've still not seen anything from VM to say it will ever be introduced. In theory it shouldn't ever be necessary on a properly run DOCSIS 3 network, from what I can understand.

 

[Glaucus]

Excellent. Virgin 50mb it is then.. Roll on march.

 

[Duke]

Git

 

[Glaucus]

Git

Can't wait.

works out within a few £ of what I pay for sky, but 50mb rather than 3.5mb

I use steam, d2d and impulse a lot these days, films on lovefilm streaming beta and voddler beta. Be great to have stuff in stupidly quick time.
And of course NASA and F1 live feeds.

 

[Rainmaker]

Can't wait.

works out within a few £ of what I pay for sky, but 50mb rather than 3.5mb

I use steam, d2d and impulse a lot these days, films on lovefilm streaming beta and voddler beta. Be great to have stuff in stupidly quick time.
And of course NASA and F1 live feeds.

You won't regret it; I certainly didn't! Steam games take a couple of minutes; full 1080p movies take around 15 to 20 minutes, DVD-sized things barely 10 minutes.

 

[EDDS]

hmm i just read that when they install 50mb they also install a new ethernet cable too, is this true? as my ethernet cable currently runs all the way upstairs and under the carpet to the router.

could some one who's had an install give me the specifics of what they will do.

also heard u get a free wireless n router and adapter, what make are they?

 

[ukfive]

hmm i just read that when they install 50mb they also install a new ethernet cable too, is this true? as my ethernet cable currently runs all the way upstairs and under the carpet to the router.

could some one who's had an install give me the specifics of what they will do.

also heard u get a free wireless n router and adapter, what make are they?

hello mate

mine was just a straight swap with the modem,they left me to put the router on,there was no changeing of the ethernet cable,my router was a d link 615 which has been working ok for me but know a lot of peolple say there crap,hope some of that helped.