Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Depends on what speed level you are on. People got upgraded when their speed upgrades superseded the speed the old modem/router combo could handle.
If you didn't get a superhub and are on more than 50 mbit, phone them or post in the forums as you probably won't be getting your advertised speeds. Don't let them charge you for it, at the very least they can send you a self-install (superhub in a box). Then just follow the instructions (ie phone them and read a number off the superhub) and that should get it sorted.
I got a letter from them today about the price increase which also confirms the speed increase.
Do we know what speeds there gonna be now ?
Soldato
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You may as well stay in the 152mb bracket. When the free upgrades come into effect you will most probably be getting 200 Mb+
Unless you offset the hike by downgrading your line so inturn for example 100Mb you therotically could get 150Mb after the upgrade.
The price hikes will have affected all tiers. Unless your a customer whose contract is near renewal then you are in a position to negotiate, or new customer taking VM special offer for the first 6 months
Over to you Sir
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i think 100Mb, 200Mb, 300Mb.
You may as well stay in the 152mb bracket. When the free upgrades come into effect you will most probably be getting 200 Mb+
Unless you offset the hike by downgrading your line so inturn for example 100Mb you therotically could get 150Mb after the upgrade.
The price hikes will have affected all tiers. Unless your a customer whose contract is near renewal then you are in a position to negotiate, or new customer taking VM special offer for the first 6 months
Over to you Sir
January I think is our contract expiration, in which case I shall sit quietly now biding my time.
The speed increase is free of charge, and the prices in general are going up regardless of whether or not you accept the upgrade. Yes it sounds like a play on words but people want investment in the network capacity on one hand, and lower prices on the other!
Top tier (300Mbps) will be 20Mbps upload.
I got a letter from them today about the price increase which also confirms the speed increase.
Nothing to worry about. Phone them up and select the 'leaving VM' option and let them know you want to cancel because you are not happy with the price increase. They should offer you a decent deal there and then
I'm getting ****** off with VM. I was paying £27.62 in February, then they increased the speed to 100MB which they said would be free but my bill in March went to £31.50. Now they want another £1.75 from November. The problem is there's no competing companies for Broadband only, every other company insists on a landline. BT's top speed is 75MB + landline and costs over £40. I guess I can threaten VM that I'm leaving but in reality there's nowhere to go, plus I don't want to lose my email address. I don't need more speed, 60MB is fine for me and I don't want to pay more for further speed increases.
Also, I just received this. Just checked at virgin media and it's confirmed as a phishing scam as suspected.
http://homepage.ntlworld.com/merlin.five/VM.jpg
http://netreport.virginmedia.com/netreport/index.php
Also, I just received this. Just checked at virgin media and it's confirmed as a phishing scam as suspected.
http://homepage.ntlworld.com/merlin.five/VM.jpg
http://netreport.virginmedia.com/netreport/index.php
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20mbit up... Is there a particular reason why they don't allow us higher upload speeds? Considering everything is going cloud, I'd have hoped they would increase the upload before the down. I'd sooner settle for an extra >50mbit up than any increase in down.
Pretty sure this has already been covered, but anyway: Just ring up, choose the option for 'thinking of leaving us' and say you want to cancel your contract based on the price increase (this is your right). They will offer you a discount, make noises and say it's still expensive compared to the offers Sky/TT/PN are offering and get more knocked off. Push until you think you've hit your limit and take the offer.
Again, though, you said it yourself... They are faster, and still cheaper than any of the mainstream competition. People moan the network is old and congested in parts, but moan when they have to pay an extra quid or two, even when it's still less than half the speed elsewhere. VM/Liberty Global are investing heavily in the network and rolling out DOCSIS 3.1 which will bring not only capacity upgrades but massive bandwidth increases in both directions. It's gotta come from somewhere.
It's because of how cable networks were originally built. They were designed for delivering TV services downstream to the customer, not with the intention of also feeding back significant bandwidth upstream, as the later re-purposing for internet required. Again, the upcoming DOCSIS 3.1 upgrades will make significant inroads into this issue. There is plenty of documentation online from Cable Labs and others about this if you are interested enough to search. Also see threads about it on Cable Forum and the VM Community Forum.
Couldn't agree more. BT offer faster uploads. But as it is a infrastructure thing, I guess we wi have to be patient. As long as VM priotirse upload. I think I speak for most when I say no one really cares about anything higher than 150 down.
Yeah I'll do that, definitely. I complained a couple of years ago and they reduced my monthly payments; kept me on the reduced price for quite some time before they finally put it up again.
I've already tried, however it was before I got the price increase letter, so I think they might be more likely to lower my price now.