Virgin Media Discussion Thread

ScoobyDoo · 3 Nov 2015 at 17:17

Born_2_Kill_83 said:
Having a right nightmare with my upgrade.

Upgraded from 100mb which was a solid 110mb to 200mb 2 weeks ago
Seems to be fine till about 3pm in the afternoon then it dies. Friday night I had 3/6mb and the rest of the weekend eveningw between 130/160mb.

Had an engineer out who changed the MHz/power on the line and said that'll fix it, it didn't he then said he would pass it to the network. No movement since, called customer service again who said the network had closed the ticket down with no action.

Has your area done the automatic update to 200mb or did you call up and get it done before that area was automatically ready?.

I had this issue with the last round of updates. I called up and got upgraded to 152mb about 4 months before my area was due the automatic update.
What a big mistake, i was getting 20mb max in the evenings, speeds were terrible. Had engineer after engineer out but couldnt fix it.
As soon as my area went live with the automatic speed upgrade , bingo my speeds went back to full speed, 152mb at all times.

Born_2_Kill_83 · 3 Nov 2015 at 17:19

Yeah quite right my 152mb free upgrade was due end of November just thought I'd upgrade early

Caged · 3 Nov 2015 at 21:10

Is there any way of finding out how congested a VM area is before signing up? Like an unofficial wiki or something?

I would just go around and ask people if it were me, but we are looking to add VM 'business' cable connections to the portfolio of options we use for customers and some idea of expectations would be good before we switch people onto something bad.

sven256 · 3 Nov 2015 at 21:25

I just looked on the virgin media forums to see if there were any reports of slow speeds (postcode search first half). Other than knocking on doors this was the only way i could think of.

Simon42 · 3 Nov 2015 at 21:51

sven256 said:
I just looked on the virgin media forums to see if there were any reports of slow speeds (postcode search first half). Other than knocking on doors this was the only way i could think of.

I've done both the last couple of times I've moved, but its surprising how many people have little idea of how fast their connection really is or about quality issues.

Asking to do some real speed and ping/jitter testing is the only reliable way as congestion can be very local on VM.

ZXSpectrum · 4 Nov 2015 at 12:23

So does anyone know if they have ditched the upgrade from 100-152? Mine is still showing as Vivid 100.

Reality|Bites · 4 Nov 2015 at 15:58

End of the month so I've been told....for Glasgow anyway.

Adamthegreat984 · 4 Nov 2015 at 17:42

Had my upgrade today in Bristol from 100mb up to 150.

Shiny new superhub 2ac installed, can you still dim the lights ?

I had the superhub 1 not the original version of the 2 before this..

MOOGLEYS · 4 Nov 2015 at 17:48

You cannot dim the lights on the Superhub AC.

Reality|Bites · 4 Nov 2015 at 18:01

I just checked my VM account and it says my upgrade is available but when I try to find the option to order it I can't find it, I dialled 150 and got lost in a maze of phone options and had to eventually give up, all I wanted to do is ask about the upgrade grrrr.

Adamthegreat984 · 4 Nov 2015 at 19:11

MOOGLEYS said:
You cannot dim the lights on the Superhub AC.

Why would they remove it !, i saw the superhub 2 on youtube and it had 2 or 3 dim options in the virgin media config page.

Dimi · 5 Nov 2015 at 03:29

Anyone up and running with the new modems? I signed up for a trial and should be receiving mine this week.

Rainmaker · 5 Nov 2015 at 03:40

Dimi said:
Anyone up and running with the new modems? I signed up for a trial and should be receiving mine this week.

Yes.

Some niggles (to be expected, it's a trial) but a big improvement. I'm selling my Asus router.

Marlie · 5 Nov 2015 at 08:01

Dimi said:
Anyone up and running with the new modems? I signed up for a trial and should be receiving mine this week.

What's the new modem? Can you still sign up?

Steampunk · 5 Nov 2015 at 09:32

Marlie said:
What's the new modem? Can you still sign up?

Anyone on the test can't tell you, and no.

chroniclard · 5 Nov 2015 at 09:38

Had enough of the AC modem. Too many small niggles. Will be buying my own AC at some point.

southy1978 · 5 Nov 2015 at 10:08

Marlie said:
What's the new modem? Can you still sign up?

I could tell you but I'd have to kill you!

Marlie · 5 Nov 2015 at 10:57

Rainmaker said:
Yes. Some niggles (to be expected, it's a trial) but a big improvement. I'm selling my Asus router.

Ive just bought an Asus, do you think I should send it back if virgin are bringing a new one out?

Rainmaker · 5 Nov 2015 at 11:21

Marlie said:
Ive just bought an Asus, do you think I should send it back if virgin are bringing a new one out?

No, keep yours unless it's only an N model. Mine was the N56U, a great router but now surplus to requirements. I have a pfSense box anyway so most of the other features on the Asus are redundant in my case. Can't say too much because of the trial rules, sorry.

Marlie · 5 Nov 2015 at 13:41

Rainmaker said:
No, keep yours unless it's only an N model. Mine was the N56U, a great router but now surplus to requirements. I have a pfSense box anyway so most of the other features on the Asus are redundant in my case. Can't say too much because of the trial rules, sorry.

oh, Ive just recieved an Asus RT-N66U from the rainforest. Shall I send it back?