Virgin Media Discussion Thread

Gunslinger said:
Make your complaint via the retentions department, and point out that your follow up complaint will be in writing to the advertising standards dept for internet ISP's (bearing in mind that VM have been b*tchslapped by them on more than one occasion!) And inform them that unless they are prepared to remove that $75 for your bill you WILL be following this up following legal advise as this is a fraudulent business practise.

See what they can do then, but, remember the poor b*stard that answers the phone is not responsible for VM's behaviour, and if anything should be shown some sympathy because they have to work for them !
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To be fair i always treat the person on the fair with the respect anyone deserves, As you say it is not there fault and i find people are more helpful if you treat them this way!

Anyway all resolved now so happy!

Edit:

No i would not of been credited anything unless i spoke out, no doubt there are many people in this situation. If anyone else on here has this problem let me know as i have a screen shot showing the hub for zero cost.
 
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I've just today had installed th Virgin Super Hub giving me 50MB broadband. Im hitting 50.2MB download, Im so pleased!

Question: If I want to force refresh to a new IP address I used to just change the MAC address on the router and restart. How do I request a new IP from this thing now via advanced settings? :confused:
 
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thebandit said:
I'm currently with ADSL24 on C&W LLU getting around 12Meg. Its seemingly completely un monitored / shaped in anyway and I get pretty reasonable pings. Question is, should I swap for Virgin 50mb for 5 quid a month more ?.
Anyone in Colchester area on virgin ? whats it like ?
Also, can anyone tell me, does the dynamic IP assignment only re-assign the IP when the modem connects or does it change randomly over time ?
I had a quick chat with the bird in the chat on the website and asked if they have any limits or traffic shaping etc on the 50mb service she said no, but yet that doesn't seem to be the story people are telling in this forum, whats the real story ?
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I have an email server running on virgin 50mb at home, and the only time it has changed IP in the last 18 months is when i moved house :) Might as well be static.

Ive noticed over hte last few months traffic shaping at peak times on newsgroup downloads, but switching over to SSL connections has fixed this, get consistantly 5MB/s+ on astraweb now.
 
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welshdragon said:
Yes I'd be interested on peoples thoughts on the hub and whetehr to try and blag a free one off retentions.
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I have had the superhub for a few days and it's great(so far) no problems setting it up
and it saw my NAS with out port forwarding which is a god send.
 
I have just had the engineer round, I now need to go and get a N band dongle for my desktop, the 3 lap tops all get 50meg, the crappy old aerial in my main PC is letting the side down.
 
rG-tom said:
Ive noticed over the last few months traffic shaping at peak times on newsgroup downloads, but switching over to SSL connections has fixed this, get consistantly 5MB/s+ on astraweb now.
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no **** .... as i type this i'm seeing 680 KB/s off the virgin newsgroup servers (when i normally see just shy of 1900 KB/s - i'm not gettting full speed through my home plugs due to the distance involved etc) BUT, if i switch to my astraweb account and their servers i immediately jump up to around 1600 KB/s ... yes i am always using the SSL settings, but i use a pre-paid package with astraweb, so don't want to hit that all the time when i can grab stuff inside 7 days for free, but i would like to get the sort of speeds i'm paying for... once i get back to a direct connection to my modem i'm going to have to measure this and monitor it, and then call the retentions dept again i think.

so VM are lying *******s, as it was not that long ago they stood there and claimed they would not be traffic shaping certain users or traffic type ..... again it's the downloaders that are getting blamed and shafted for the mom and pop net users that sit on ****** streaming sites all day/night and then wonder why they use so much bandwidth


Strange that people would want this new hub btw, i would be calling them to NOT have it if i was on the 100mb service
 
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Gunslinger said:
so VM are lying b******s, as it was not that long ago they stood there and claimed they would not be traffic shaping certain users or traffic type ..... again it's the downloaders that are getting blamed and shafted for the mom and pop net users that sit on ****** streaming sites all day/night and then wonder why they use so much bandwidth


Strange that people would want this new hub btw, i would be calling them to NOT have it if i was on the 100mb service
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If you read the threads here and at the cable forum you will see that changing ports does the trick with usenet.
And traffic shaping has been on VMs web site for a few months now(also posted here) more reading less ranting I think

And the superhub is great(so far) :)
 
OK chaps, just ordered the 50mb service, get connected early Feb, lets hope it lives up to my expectations or I'll be taking them up on the 28 day no quibles cancel my order option ! (Im sure everything will be ok).
 
Just blagged a free super hub! YAY 3-5 days for delivery.

Also, the woman saved me money by upgrading my phone service - bizarre but welcome!

Once the hub arrives and is setup I take it I need do this(?):

"go to http://192.168.100.1 and sign in, click Advanced Settings, click Services on the left side, and untick box IP Flood Detection and Apply"
 
@ welshdragon You have to call VM and get them to activate the superhub. Then when you first start a web page
some options will come up and you fill them in.

Then goto 192.168.0.1 then click on advanced. If you get the self install kit you will be very happy :) lots of goodies in the box.

EDIT= If you do get the self install kit use one of the cables(green ends) from the wall to superhub.
 
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It took me 10 calls to get one and they only gave me one because I am out of contract and asked them to turn it off.
 
mark35 said:
How did you blagg the super hub mate
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I phoned retentions and explained I wasn't happy with the D-Link router. They blind transferred me to faults without even taking details. Explained and he said yeah if the D-Link one is pants you should speak to cs. Transferred me to cs and explained once again and that I wasn't happy with retentions or my wireless router. She basically said that if the old wireless one is pants she would see what she could do. Looked at the account and said the superhub was on its way. Also saved me £2.50 off my bill by adding the xl telephone service. Happy Happy.

What comes in the self install kit then? (I assume thats what I'm having as she said I coudl fit it myself).
 
Other than the hub and appropriate cabling,do you get any other goodies with it?

Would also be cool if you could hook a usb external harddrive to it for some nas goodness (u listening virgin?)!
 
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