Virgin Media Discussion Thread

mark35 · 19 Jan 2011 at 20:37

whats the best number to ring for the superhub

deuse · 19 Jan 2011 at 21:02

welshdragon said:
Just had a text off Virgin to say my SUperhub will be here tomorrow. Special edition which comes with a red cape

I hope they told you that when you get your suprthub you will be under a new 12 month contract.

welshdragon · 19 Jan 2011 at 22:03

deuse said:
I hope they told you that when you get your suprthub you will be under a new 12 month contract.

Well I still had 7 months on my last 'contract' so not bad, doesn't bother me tbh. Wouldn't contemplate leaving anyway, and I know a nice lady in complaints if I need anything doing.

welshdragon · 19 Jan 2011 at 22:04

mark35 said:
whats the best number to ring for the superhub

I rang through to retentions on 150 or 151 whichever was free off the hosue phone. Ultimately though it was someone in customer services who sorted it for me with the minimum of chat!

mark35 · 19 Jan 2011 at 22:11

Been talking to over 10 people so far lol meant to be ringing me back

mark35 · 19 Jan 2011 at 23:07

After 1 hour on the phone got a free super hub on the way

Speed · 19 Jan 2011 at 23:09

1 hour!?

antijoke · 20 Jan 2011 at 12:41

What comes with the Superhub self install kit?

deuse · 20 Jan 2011 at 13:22

anticonscience said:
What comes with the Superhub self install kit?

About 30-40ft of Cat5e it could be Cat6(it don't say on the cable) cable fittings so you can attach it to a wall\foot board
a co-ax 3 way splitter with wall mounting screws and a white cover and 3 co-ax cables with has green ends.

antijoke · 20 Jan 2011 at 13:42

Man, I would've liked that CAT5/6 cable.

welshdragon · 20 Jan 2011 at 16:32

anticonscience said:
Man, I would've liked that CAT5/6 cable.

Are these better than your standard ethernet cables? Please pardon my ignorance.

Missed the delivery today (hdnl) and have had to reschedule for a weeks time

deuse · 20 Jan 2011 at 16:35

Cat5e is standard now days but Cat6 is better.

mark35 · 21 Jan 2011 at 16:38

Hi guys had the superhub come today. does not work pluged it all in phoneed up to get it on line they tell me its on line but still no internet. I can access the hub no problems they are sending out a tech tommoorw. Trying to tell me there is a fault with the line but my other hub router all work fine

deuse · 21 Jan 2011 at 18:36

mark35 said:
Hi guys had the superhub come today. does not work pluged it all in phoneed up to get it on line they tell me its on line but still no internet. I can access the hub no problems they are sending out a tech tommoorw. Trying to tell me there is a fault with the line but my other hub router all work fine

Are the two bottom lights greeen? and what color is the top one?

Did you call and activate it then open a web page and fill in the options that come up?

mark35 · 21 Jan 2011 at 19:32

Hi yea left it for 1 hour pluged it in and all working

Gunslinger · 23 Jan 2011 at 17:55

deuse said:
If you read the threads here and at the cable forum you will see that changing ports does the trick with usenet.
And traffic shaping has been on VMs web site for a few months now(also posted here) more reading less ranting I think

Top end 50mb+ accounts where not supposed to be traffic shaped, or restricted unless you seriously hit it hard, and they themselves stood there and made public declarations they would not be targeting any particular group of users in relation to traffic shaping, whilst buying deep packet inspection equipment from france ... so they were lying through their back teeth.
Stupid thing is, they loose more bandwidth to mom+pop internet users sitting on bbc iplayer HD all day, or 4onDemand all night ! than to many of those that download things

However, thank you for the tip on the port switching thing, i'll ogo look for the threeads you were talking of on the cable forums (if you have a link easy to hand please feel free to send it over

)

And the superhub is great(so far)

ok cool, no issues with it you've noticed ?

Gunslinger · 23 Jan 2011 at 18:37

deuse said:
Cat5e is standard now days but Cat6 is better.

yeah cat5e is the cost effective method, but not in the long run, they are already approaching the limits of cat5e and are in to the cross over area where cat6 could (should) be used ! this way if they ever up the speed again, they won't need to re-issue the cables

ntg · 24 Jan 2011 at 08:32

I thought it was best to post in this thread. Does anyone have the 50meg at Reading? (preferrably Reading West)? I'm interested in it but I want to check people's experiences with speed in that area before I make the move.

SAM81 · 24 Jan 2011 at 20:23

I am tempted by 50mb but feel its a little too steep for me at the moment. Been qouted £60 for xl tv, 50mb and basic phone line.

Whats everyone else paying?

Also to guy on the phone confirmed to me that all 20mb customers would be upgraded to 30mb in feb.

Syphon · 24 Jan 2011 at 20:41

I've been on 50MB for a while now and very pleased.

Surely this can't be right though?!

Edit - LOL. Just did another test to check...