Virgin Media - great service but they really do test my patience at times. (renewal costs)

EvilRob said:
Yeah, I am curious about whether Virgin are more competitive on their retention offers in areas where there's a comparable alternative. Here it's 65mb or so or virgin, despite being a relatively densely populated area in a suburb of a major city.

Still, this thread prompted me to notice I was out of contract and send them a cancellation request on WhatsApp. Currently on £62 a month for 1GB. We'll see what happens.
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yeah - you'll get a call fairly soon.
 
Jeremy Corbyn was going to give evey household broadband for free as an essential public utility but people decided to vote for Boris Johnson and Brexit instead...
 
I recently moved and signed up for VM, I've been here a month and had two outages so far. Currently waiting for an engineer on Saturday. This isn't inspiring huge amounts of confidence so am signing up with an Openreach provider as well so I can definitely have reliable internet in the Christmas period.
 
Can i do anything about Sky raising the price of the broadband connection they supply me with only a few months into an 18 month contract?
 
Bit late to this thread as I left VM a year ago now. But before I left I did the threaten to leave (bluffing as I had no other real alternative to switch to), they did virtually nothing. I think they reduced the cost a tad, but didn't increase speed or give extra TV bundles etc. I even went down the road of cancelling, hoping they would offer something else but nothing. I had to call back to cancel the cancellation.

I then decided to ditch 'live' TV altogether, and the phone line which I never used but stupidly was cheaper to have in the bundle than just getting TV and internet.
I signed up with EE internet before even calling VM as I was sick of the price rises and crap offers, despite being a customer for over 10 years.

THEN they offered some better deals, but I said it was too late. They transferred me to two further people for more deals and wouldn't take 'I'm leaving and have already signed to a new provider' as an answer! Eventually they did cancel!

I don't know how some people get the deals they have here (or in the VM thread), I guess just who you get connected to on the phone I guess.
 
Shadowness said:
Bit late to this thread as I left VM a year ago now. But before I left I did the threaten to leave (bluffing as I had no other real alternative to switch to), they did virtually nothing. I think they reduced the cost a tad, but didn't increase speed or give extra TV bundles etc. I even went down the road of cancelling, hoping they would offer something else but nothing. I had to call back to cancel the cancellation.

I then decided to ditch 'live' TV altogether, and the phone line which I never used but stupidly was cheaper to have in the bundle than just getting TV and internet.
I signed up with EE internet before even calling VM as I was sick of the price rises and crap offers, despite being a customer for over 10 years.

THEN they offered some better deals, but I said it was too late. They transferred me to two further people for more deals and wouldn't take 'I'm leaving and have already signed to a new provider' as an answer! Eventually they did cancel!

I don't know how some people get the deals they have here (or in the VM thread), I guess just who you get connected to on the phone I guess.
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I also cancelled and got offered nothing. I was happy to leave though but I was surprised there was no offer of anything
 
tyke_ said:
Can i do anything about Sky raising the price of the broadband connection they supply me with only a few months into an 18 month contract?
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The low price per month you sign up for as a new customer is fixed for 18 months, they can't alter that, however you will pay the the annual increase that all the providers are setting, it seems to be 3.9% plus the CPI inflation rate which will vary, recently it was 8.9%. Virgin and Vodaphone are increasing it by 13.8% as are most of the others.

They have all now adopted a fixed yearly price hike so they can stop you cancelling with one months notice, before, if they suddenly announced an unexpected price increase you could leave with no penalty
 
Usher said:
The low price per month you sign up for as a new customer is fixed for 18 months, they can't alter that, however you will pay the the annual increase that all the providers are setting, it seems to be 3.9% plus the CPI inflation rate which will vary, recently it was 8.9%. Virgin and Vodaphone are increasing it by 13.8% as are most of the others.

They have all now adopted a fixed yearly price hike so they can stop you cancelling with one months notice, before, if they suddenly announced an unexpected price increase you could leave with no penalty
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I don't think talk talk increase mid term.
Mine has been 18 a month for the full term
 
Usher said:
They have an annual price increase in April same as all the others, maybe you have Fixed Price Plus ?
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It does say it increases. But I've checked and the price hasn't changed in 17 months. Renewal is next month.

Its called "fibre 65" the plan im on
 
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What do people do when their broadband goes down and you are wfh?
Got a message the other day saying they are doing works in my area and it may go down at any point today. Went into an EE store yesterday to ask for a 4g dongle and they wanted £45 up front and then £15 a month, so i said no way. I just want a payg thing to cover me in these instances. My phone is with 3 and the signal is shocking so not reliable for tethering.

Shouldn't virgin provide a dongle or some sort of back up?
 
Bassmansam said:
What do people do when their broadband goes down and you are wfh?
Got a message the other day saying they are doing works in my area and it may go down at any point today. Went into an EE store yesterday to ask for a 4g dongle and they wanted £45 up front and then £15 a month, so i said no way. I just want a payg thing to cover me in these instances. My phone is with 3 and the signal is shocking so not reliable for tethering.

Shouldn't virgin provide a dongle or some sort of back up?
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I'm with Vodafone fibre and they provide a free mobile dongle with the account. Although, *touch wood*, it's never gone down in the 4+ years I've been with them. May be a consideration if you're near the end of your contract.
 
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Bassmansam said:
What do people do when their broadband goes down and you are wfh?
Got a message the other day saying they are doing works in my area and it may go down at any point today. Went into an EE store yesterday to ask for a 4g dongle and they wanted £45 up front and then £15 a month, so i said no way. I just want a payg thing to cover me in these instances. My phone is with 3 and the signal is shocking so not reliable for tethering.

Shouldn't virgin provide a dongle or some sort of back up?
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They might do if you take out their business product else there isn't really an SLA on home products. I take it your workplace don't have any offices you can work from?
 
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