Virgin Media - great service but they really do test my patience at times. (renewal costs)

Just ditched Virgin after 20+ years and was paying £53 for 132Mb and landline + £8 for anytime calling. Living in a semi rural area we had no real option as the BT exchange is over 3 miles away mostly on overhead poles and the best we could get was just 22Mb. Now Open Reach have upgrade our lane we can have up to 950Mb
It was a bit of a struggle to get through to Virgin that I was canceling both my landline and b/band.
Then I get a message saying my newly reactivated account is now b/band only for 18 months, luckily I had the conversation online with an agent so was able to print it out. I posted it to Virgin headquarters along with a letter telling them I am cancelling. I never had a response from that but put my problem on the VM users forum who were able to sort it out for me.

I've been with Vodaphone b/band for one month now, 200Mb for £30, it's very stable and averages 210Mb at all times, landline (via voip) is actually free if you use it only for incoming calls. Now I see they are offering 500Mb for £30, 2 year contract :rolleyes: but I'm not bothered atm.

I can't believe Virgin still want to charge £19 for landline rental when they now also use voip via the hub like everyone else will.
Currently Virgin is £15 for 132Mb b/band ( 6 months) but £34 including landline (18 months)
 
200sols said:
Use the WhatsApp service they offer better deals on there and not stuck in the phone.
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I just took this advice and got a pretty good deal. I've been out of contract for a while on the M125 contract which was circa £50 a month. I informed them I was thinking of leaving for a cheaper package elsewhere and I've been upgraded to M250 on an 18 month contract for £23 a month. I'm very happy with that!
 
Virgin is awful. Alas only provider which does more than 60gb d/l here.

Went through a period of 6 months where it would cut off every Sunday morning at 10am, requiring a hard reboot every time. Constantly getting poor download speeds and latency.

Just totally messed up my parents account too, with my mother having lost access to her 20+ year old blueyonder email address, to which they seem to have no solution, followed by my father losing his too. They don't want to know when they call them up to try and fix it.

Total shambles. Considering biting the bullet and getting starlink in order to get away from these cowboys.
 
BDEE said:
Virgin is awful. Alas only provider which does more than 60gb d/l here.

Went through a period of 6 months where it would cut off every Sunday morning at 10am, requiring a hard reboot every time. Constantly getting poor download speeds and latency.

Just totally messed up my parents account too, with my mother having lost access to her 20+ year old blueyonder email address, to which they seem to have no solution, followed by my father losing his too. They don't want to know when they call them up to try and fix it.

Total shambles. Considering biting the bullet and getting starlink in order to get away from these cowboys.
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How long till open Reach upgrade your road? I remember I used Blueyonder back in the day, didn't realise it still existed
 
Usher said:
How long till open Reach upgrade your road? I remember I used Blueyonder back in the day, didn't realise it still existed
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I have no idea unfortunately - When I looked it just says FTTH not yet available. I can get FTTC to 60mbps, but previously had Talk Talk and that was Garbage too.
 
If I was in charge this sort of pricing/practice would be banned.

You set a price for your product, then every customer pays the same for the same service.
 
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Currently at £27/m for 350mbps with is set to increase to £62 after 18 months... I fully intend to change supplier or talk them into a better deal when that time comes.

If they're being awkward about cancelling I just say I am moving to somewhere they don't supply and it gets cancelled pretty quick.
 
Rai200 said:
Currently at £27/m for 350mbps with is set to increase to £62 after 18 months... I fully intend to change supplier or talk them into a better deal when that time comes.

If they're being awkward about cancelling I just say I am moving to somewhere they don't supply and it gets cancelled pretty quick.
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Why? If they get awkward tell them to get stuffed. I wish people would start holding companies to account.
 
Diddums said:
Why? If they get awkward tell them to get stuffed. I wish people would start holding companies to account.
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Because it's an hour of my time arguing vs. 2 minutes.

The person following a script gives 0 ****s why I am leaving and isn't going to report back up the chain, but giving a reason they can't argue against negates any potential problems.
 
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Rai200 said:
Because it's an hour of my time arguing vs. 2 minutes.

The person following a script gives 0 ****s why I am leaving and isn't going to report back up the chain.
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And you're the problem if you're letting it happen.

"Yes I'd like to cancel effective on x date and I'll be cancelling the direct debit, thanks".

The end. The reason companies employ these pushy tactics is because people are pushovers. You're the customer, not them.
 
Diddums said:
And you're the problem if you're letting it happen.

"Yes I'd like to cancel effective on x date and I'll be cancelling the direct debit, thanks".

The end. The reason companies employ these pushy tactics is because people are pushovers. You're the customer, not them.
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Then they will continue with the script to try and keep you, because they have to.

Just saying you're cancelling it doesn't matter, because they will just restart/continue it without an agreement that it will end. Then you have to deal with that.

I'm literally the opposite of letting it happen, I call, say I'm cancelling my account because I'm moving to the Outer Hebrides to start a sheep farm and they don't supply services there (or some other silly reason). It gets cancelled immediately, even within contract without bartering, or being a douche to the service agent. Everyone is happy.
 
Rai200 said:
Then they will continue with the script to try and keep you, because they have to.

Just saying you're cancelling it doesn't matter, because they will just restart/continue it without an agreement that it will end. Then you have to deal with that.

I'm literally the opposite of letting it happen, I call, say I'm cancelling my account because I'm moving to the Outer Hebrides to start a sheep farm and they don't supply services there (or some other silly reason). It gets cancelled immediately, even within contract without bartering, or being a douche to the service agent. Everyone is happy.
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I wasn't aware of how bad they are, jeez. In that case yes, tell them you're moving to the sticks.

I hope they get their arses handed to them over this, it's ridiculous.
 
imtoooldforthis said:
You should have done the leaving tactics, they automatically put you through to the 'please don't leave kind sir' hotline where they can magically offer you decent reductions on everything that the previous plebs weren't allowed to.
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This process is a lottery.

I have given my notice last week and will be moving to FTTP for half the price, with Async upload/download, with a £100 Amazon voucher.

Previous VM told me to just leave when my last renewal came through as I asked about getting another deal price like in the past since the prices were now ridiculous. This time round they offered me £57 then a day later retentions called me offering £42 or something like that. Naturally no to each offer.

So long greedy corp stuck on 10:1 ratios forever packages.
 
Just having a look at some deals.
Looks like mine cannot be beaten, therefore it will be going up in December.

Hoping to keep under 25ppm and some nice deals come up around black Friday maybe!
 
I pay £26 per month for M200. My contract is about to expire in January and they are sending me emails asking me to renew now at a higher price !
 
Think I pay 32 a month for a 300 meg line my contract is up in February I'm binning them off and going with lila they want to renew it at 65 quid a month for the same speed erm nope
 
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These were the offers i received in July and im fixed now until Dec 2024 on 500mb for £27. I strongly believe there is no pricing structure at all and they just make numbers up.

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Tried but failed to get a new customer offer so threatened to cancel & did when they didn't come up with a decent counter-offer. So after cancelling the previous Thursday via webchat their outbound team called me and the guy acted like he wasn't calling me because of it, as if they would call a customer out of hte blue with a better offer :D

I knew that was the 'best offers' department so knew if I don't accept their offer the onloy other option would be cancel & return as a 'new' customer which is a lot of faff and BT/Open Reach can't offer anything close to the speeds Virgin offers in my area unfortunately.
 
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