VM 20 > 30 meg upgrade

I recieved the hub today even after cancelling. I called virgin and re activated the 30meg, and got it good.

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But, now all of my port forwards that I have set up in Tomato do not work. I can no longer access my FTP, my Remote Desktop etc.
 
I re-read the post and I must have missed the bit about the firewall, Just found it and disabled it and now all working good. I also disabled IP Flood Detection as I was getting ~90% packet loss.

All working good now,

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Happy with that, lets hope its stable now!
 
antran said:
VM customer service is terrible. The woman I spoke to wanted to charge me £2.60 a month + £30 activation if I were to upgrade to 30mb.

I explained to her that their website stated there is no extra cost to upgrade to 30mb but only £30 for activation. She was having none of it and still insist of charging £2.60 a month. They wouldn't wave the £30 activation fee and I only ungraded to 20mb on the 31/01. I'm going try to again later this afternoon.
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Agree, they all bad as each others and some get away with discount, some was overcharged. I had complaint to virgin boss Neil B.
 
Khaaan! said:
Double NATing? This isn't an issue if you follow the workaround correctly. Remember you're connecting the hub to your router's WAN port, not LAN port. There shouldn't be any such issue. Plus you're disabling any routing aspect of the hub anyway and it's only acting as a modem.

As posted above or more details and same guide here:

http://www.unofficialguidetolive.co...onnect-a-router-to-the-virgin-media-super-hub

Using this method my connection and devices are exactly the same as before and everything is working fine from VOIP phones (Vonage IP) to consoles and digital set-top boxes.
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Good post, the info is there if I need it but currently my netgear wdnr3700 is back in its box replaced by netgear superhub.
 
Judgeneo said:
I will wait until some of you guys give an opinion on the wireless, If thats decent then I think I'll go for this
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Just a observation for usage questions.

My son was playing xBox upstairs in his room.
My 1st daughter was playing Facebook games/chat on her laptop.
My 2nd daughter was on MSN web cam on her laptop Facebook teenage stuff.
My 3rd Daughter was on her iPod on the build-a-bear web app.
And my wife was on her MBP surfing the web and msn chat to her family in Austrailia.

All this while my PC was downloading a 3.2gb Battlefield 2 mod file over cat5 via torrent.

No drops, cutouts, or slow browsing and torrent was coming down limited to 1.2meg persecond.

Ive just upgraded to superhub and 30meg retention deal. I assume the superhub is 300+ 300+ as it has a guest network option in the wirless setting so duel band 300N. Cannot fault it so far.
Not normal usage just a stress test.
 
I received my box of tricks this morning, followed the instructions and then phoned to activate.

Only to be told the computers had crashed and they would phone me back.

30 minutes later they phoned back, had my customer number and password and tried to activate, OH! dear it appears that no MAC address has been assigned to your router, I will have to raise paperwork and they will phone you back within 2 - 24 hours.

After reading previous posts on the VM forum about being told they will have to call back in a couple of days, (after the 2 - 24 hour period had expired), I have decided that if it is not initialized in 24 hours, I will stick with my 10mb connection and they can put there Super hub where the sun does not shine.

I accept the fact that mistakes are made, but there are too many saying the same thing for the staff at the warehouse to be competent at there job, and this only gives Virgin a bad name, it is time they got there act sorted out.
 
Before they ship out the superhub they scan the mac address barcode and assigne it to your Broadband account. Then once you plug it in at your home VM computer system knows its your superhub on your account and then you ring 151 to activate it on their system. bish bash bosh you have a working superhub. In times gone by the enginer would carry them on his van with a list of jobs for the day and each one being assigned to each job he had that day. Then he would scan the barcode with his handheld to confirm once it is installed then installed he would ring his department and they would then activate it. Now to save money with enginer calls they will post them out and you ring to activate it. But the mac needs to be on your account first.
 
They did phone me back at 9.30pm, they activated my modem, and after running speedtest.net, on the wired computer and the 2 wireless laptops I am getting 30Mb's, so all is well.

Plus the person who forgot to register the MAC address, was the one who phoned me and apologized for the error.

So top marks to Virgin.
 
I've just rang VM again to try and get a good deal for 30 meg BB because 2 weeks ago I rang up to change my package and told that I can't get rid of my TV package and the most basic package is £31.40 for 10meg BB, M+ TV and M Phone.
I just rang up and got an English woman who gave me 50 meg BB, L Phone and threw in M+ TV (which I won't use) for £35.
David is very happy :)
 
Ordered thursday night, received today about 20minutes ago.

I'm using the Superhub as a modem with my WNDR3700 router.

Took all of 2minutes on the phone for them to activate it.

Looking good!

 
Khaaan! said:
The SuperHub is a Netgear Gigabit N router but a very basic one, I don't know what Netgear model it borrows the internals from but not going to be a high end one that's for sure :p

Also the data usage reporting according to the SuperHub is inaccurate, apparently over the last 19hours this is what the hub reports compared to what the actual usage is on the right:

superhub_rates.JPG


If VM got their numbers from the hub then that would be nice :p
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What software are you using to monitor usage? :P

Got my 30Mb installed today. All I have to say is, BROADCOM, YOUR WIRELESS CARDS ARE A PIECE OF ****. Seriously, the speeds always fluctuate, and I never ever get full speed consistently.

If anyone's got any ideas, shoot.
 
It would help if you said what model wifi card and router you are using :p

If it's the superhub then I would blame that first not the broadcom chipset which is a reliable chipset!

I use Networx.
 
Virgin Media always give out crappy modem and wireless router even a superhub too. Why can't virgin media stop treat their old customer to use the superhub away from old modem that support up to 100meg is a black one VMDG300!
 
Khaaan! said:
It would help if you said what model wifi card and router you are using :p

If it's the superhub then I would blame that first not the broadcom chipset which is a reliable chipset!

I use Networx.
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Sorry, that was an impulse post :o It's a Broadcom Wireless N Adapter. Yes, that's all it says in Device Manager and on the laptop's manufacturer's site. Thanks, looks cool :D
This is the hardware Ids if you need it for identification. PCI\VEN_14E4&DEV_4727&SUBSYS_7175144F&REV_01

Yup, it's the Super Hub. But I don't blame it because I've got another laptop with an Intel Wireless card and that does 25Mb which is acceptable. It was also fluctuating on my old wireless router :(

helpppp
 
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