Warning for all motherboard owners

It seems that as in the case of the Saudi teen refugee Rahaf al-Qunun, it is only the heat of publicity that gets people to do what they should have done in the first instance.
 
I just checked my Gigabyte motherboard and I have an identical mark as the op. Since only half the hole is grounded, the screw is at a very slight angle causing the edge to press on the pcb. I had no problem getting an rma with Gigabyte.
 
My Gigabyte board (x99-sli) also has half solder around some of the holes. Last time I had it out though, there were no marks on mine. An MSI board I had, had similar marks around the hole though and that had full solder, they were just little dots though, the hole still got marked.

Gigabyte specifically claim the area around the hole to be safe (or at least they did on this board), so not suprised they have no problem to rma if there are marks there.

Think Asus are just looking for excuses. How can you reject something because there are some marks where the screw head sits :rolleyes:.
 
Just read this whole thread and really saddens me.
Asus should be boycotted and probably bully retailers to submission irrespective of consumer rights.
I always buy from amazonium for this very reason. They offer no quibble returns and guarantees and given their size they have a lot more bargaining power than most. I suspect they prob get a lot more co operation from shady manufacturers like Asus.
Ive had RMA experience from gigabyte and msi and both are fantastic.
Msi even sent me a custom bios once to overcome my m. 2 raid issue.
Gigabyte unbelievably repaired a pci e slot that I managed to rip off lol
Vote with your wallet and avoid Asus like the plague!
Their marketing rep Jay always paints a rosy picture of Asus but in actuality we all know their customer service has remained questionable for the past 20 yrs.
Always buy top end msi or gigabyte or evga.
I've heard great stories of evga.
 
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PiKe said:
The point of the holes is to ground the board to the case isn't it?
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The primary function of the holes is to fix the board to the motherboard tray. :p I don't use fibre washers between the board and the standoffs, just the screw head and the board, plus use the correct screws (ones without the serrated surface). I have done this from my very first pc build and have never had any problems doing it this way. In fact after this thread there is a strong case for using a fibre washer between the screw and board. It's a moot point for me from now on anyway as my case is my desk and made of wood.
 
pastymuncher said:
I always use fibre washers between the screw head and the board which is just as well with my current Gigabyte board as half the holes only have solder half way around them.
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Just out of interest is there a standard size for fiber washers for motherboards as i have no idea of the size of the holes in motherboards or if all motherboards holes are the same size
 
chippy08 said:
Just out of interest is there a standard size for fiber washers for motherboards as i have no idea of the size of the holes in motherboards or if all motherboards holes are the same size
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I don't suppose it would matter too much as long as it's a reasonable fit, it's just acting as a stand off, an nylon washers are quite soft and can compress a bit..
All motherboard screws are the same size, part of ATX specification.
 
chippy08 said:
Just out of interest is there a standard size for fiber washers for motherboards as i have no idea of the size of the holes in motherboards or if all motherboards holes are the same size
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Motherboard holes are the same size and screws are mostly the same thread although I have come across some cases that use the same thread as the screws for mounting hdd's but that was a good while ago. The size of the fibre washers that I use are 8mm od, 3mm id and 0.3mm thick. I can't remember where I got them from as I have had them since 2003.
 
kully1972 said:
Just read this whole thread and really saddens me.
Asus should be boycotted and probably bully retailers to submission irrespective of consumer rights.
I always buy from amazonium for this very reason. They offer no quibble returns and guarantees and given their size they have a lot more bargaining power than most. I suspect they prob get a lot more co operation from shady manufacturers like Asus.
Ive had RMA experience from gigabyte and msi and both are fantastic.
Msi even sent me a custom bios once to overcome my m. 2 raid issue.
Gigabyte unbelievably repaired a pci e slot that I managed to rip off lol
Vote with your wallet and avoid Asus like the plague!
Their marketing rep Jay always paints a rosy picture of Asus but in actuality we all know their customer service has remained questionable for the past 20 yrs.
Always buy top end msi or gigabyte or evga.
I've heard great stories of evga.
Click to expand...

Asus suck. They have a proven track record of treating users with contempt. RMA's are basically a waste of time, you may as well bin it and move on. After sale support is essentially useless, take the C6H BIOS thread cull as soon as the C7H hit, last I looked the fan issues were still present and that's a fundamental basic that had been fixed first and broken again. The whole company seems to have nothing but contempt for users, the networking team strung users on for years over the MediaTek DSL chipset fixes that never happened, switch ports failing is another quirk of two? generations of routers, they were prosecuted in the US and fined/ordered to submit to decades of external auditing for ignoring known security issues for years and fined for faking FCC certification results. The only reason they eventually fixed anything before being required to legally was a 'large retail partner' threatened to pull them from distribution - kind of shows what matters to them. It's time Asus were called out on it as it's not OK, just a shame that more 'retail partners' aren't sticking up for loyal customers :(

*edit* Also why no comment from OCUK? I remember when they were shamed over the non compliant DSR policy years back by a well known news site, surely open and honest dialogue should be a priority? Op has used an industry standard screw to fix a motherboard with an inherent design floor to a stand-off, as it’s a design issue that was present at the time of manufacture then ASUS haven’t a leg to stand on and OCUK should be dealing with this. Sad times :(
 
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