Warning for all motherboard owners
- Thread starter PhoenixSP
- Start date
ASUS don’t deal with RMA’s directly on most items and have one of the worst reputations for dealing with RMA’s in general within the industry. OCUK promote it’s warranty arrangements with ASUS as being superior to the normal retailer fiasco, this appears to be a case of OCUK not wanting to deal with an issue because they know ASUS will do the usual point and laugh routine despite the issue likely being a design choice by ASUS. In this case ASUS drags OCUK down to its level
Op as your relationship is with the retailer under UK law, then given the design flaw was obviously present from manufacture, if it’s responsible for your issue then your only legal recourse under the SOGA would be against the retailer. While it sucks, i’d be considering a 7 day letter to OCUK by now
How has this dragged on so long, it seems you not that bothered allowing OCUK weeks at a time to respond?
Make no mistake, whilst I tend to be lenient on whether I decide to return something (see my recent missold ram and messed up stock AMD cooler issues), if I do decide something needs returning I dont mess about, if retailer doesnt cooperate they can expect a chargeback or legal challenge. End of the day its a commercial transaction nothing more.
Make no mistake, whilst I tend to be lenient on whether I decide to return something (see my recent missold ram and messed up stock AMD cooler issues), if I do decide something needs returning I dont mess about, if retailer doesnt cooperate they can expect a chargeback or legal challenge. End of the day its a commercial transaction nothing more.
Soldato
The biggest concern I’m seeing from this is how OCUK have conducted themselves during all of this. After seeing this would would now think twice before any large purchases.
Very concerning indeed. The fact the thread hasn't been closed and referred to customer service is also interesting.
It's certainly made me think about where to buy my next large purchase from. And it certainly won't be based on an ASUS board.
Soldato
I can't believe no-one from OCUK has commented. What's going on?
Everyone blaming ASUS for this, but surely it's all down to OCUK?
Everyone blaming ASUS for this, but surely it's all down to OCUK?
Soldato
I must say i am rethinking my next upgrade from OCUK on account of this thread and surprised as well that OCUK has not officially posted in here too
Caporegime
OP, I don't know what you're messing about with.
https://www.overclockers.co.uk/returns
You're due an instant resolution. Use it.
https://www.overclockers.co.uk/returns
You're due an instant resolution. Use it.
Thanks for finding this think i will try to use it. Already bought a replacement motherboard so dont need it back
Associate
Wow easy as that 
Glad you got it sorted out in the end mate 
Glad you got it sorted out in the end mate
Caporegime
Sometimes people need reminding of their obligations. (Not that they were obliged to give a full refund, although given the duration of this episode, they've caused inconvenience which goes against the spirit of consumer legislation)
Glad you got it sorted OP.
Ocuk have always been good on my experience.
If Asus are that funny about RMA then then maybe they should drop the brand entirely, there are plenty other manufacturers.
It's not a burden they should be passing off to customers.
Ocuk have always been good on my experience.
If Asus are that funny about RMA then then maybe they should drop the brand entirely, there are plenty other manufacturers.
It's not a burden they should be passing off to customers.
Thanks for the update. Glad you got a result.
Now that's sorted, I wonder what the policy regarding this from Asus actually is, going forward. Right now I'm like "buy with utmost caution".
Buy a gigabyte board instead?
Yup. I've used Gigabyte, MSI, even Biostar in the past (as well as Asus). Maybe next time I'll go for an ASRock just because I've never had one, or built with one. I will definitely inspect the stand-off rims very carefully regardless of brand.
With a few minor exceptions, ASUS RMA’s are basically a joke, they look for any reason to decline them, they generally take forever and the crap you get back may or may not be usable/working. Do yourself a favour and buy from MSI/Gigabyte/Asrock or indeed pretty much anyone else would be my advice.