Lol bld are a nightmare
They phoned up on Monday to sort the collection of my bike an dropping of a courtesy bike for next Monday. Said they'd call back today to sort out what bike I'd get
Got a voicemail on Wednesday saying "great the bike will be dropped off saturday" phone them back a nd say there's no one home till Monday. "Oh okay well sort it for monday"
Get a voice mail today saying they'll be arriving this afternoon.
Phone them back tell them there's no one there till Monday get told ah of well we'll rearrange for Monday.
Just got a call "hey its mike from bld I'm just outside your house with the hire bike"
...
BLD were awesome with me.
Almost brand new bike the day after my crash, so wasn't even inconvenienced for one day (had to get to work). They got my helmet paid for by the other insurer even though I wasn't covered for that, bike repaired perfectly (a bit slow, but I've heard that's normal). No charge for the courtesy bike, again something I don't have on my policy. No issues whatsoever.