World first QD-OLED monitor from Dell and Samsung (34 inch Ultrawide 175hz)

Nexus18 said:
TBF, could still happen :cry:

Next order? You buying 2 or what?
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Yeah. I am going to SLI them :cry:

Nah, initially it was ordered as it was the cheapest of my orders. But then I thought I might as well pass it onto someone else at a small profit to make my current monitor cheaper. I mean at end of the day people ordering now won't get theirs till what August? Also most won't be able to get a discount, so selling it for £1100 to them is fair no? I could probably get a lot more but I am not a greedy scalper :p:cry:
 
My order has been cancelled and they have made a new order from yesterday. Tbh I'm fed up of messaging then.
I have no idea why they have done that pressume I'm at the back of a long qué.
But il be putting a complaint in writing now there customer service is a joke

Mine arrived damage on the 24th so I opened a service request straight away I pressume before people with the marks I know of three people who have had replacements for working units with minor marks yet I've been shafted to the back of the qué with an August Date. Maybe even longer now il certainly be asking for a discount at the very least now.

I've had three different service requests opened and closed one by one for no reason at all.
 
whitestar85 said:
My order has been cancelled and they have made a new order from yesterday. Tbh I'm fed up of messaging then.
I have no idea why they have done that pressume I'm at the back of a long qué.
But il be putting a complaint in writing now there customer service is a joke

Mine arrived damage on the 24th so I opened a service request straight away I pressume before people with the marks I know of three people who have had replacements for working units with minor marks yet I've been shafted to the back of the qué with an August Date. Maybe even longer now il certainly be asking for a discount at the very least now.

I've had three different service requests opened and closed one by one for no reason at all.
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Are you aggressive or rude in your messages?
 
No buddy
I'm mostly vent on here lol

As much as I feel there customer service is shocking I don't speak to them in that manner. It generally doesn't help. I've been assured by a manager he's got his eye on this so whether this is anything to do with him I don't know as not had correspondence back yet.

How a company has no stock for returns is beyond me but that's where we are.
 
whitestar85 said:
No buddy
I'm mostly vent on here lol

As much as I feel there customer service is shocking I don't speak to them in that manner. It generally doesn't help. I've been assured by a manager he's got his eye on this so whether this is anything to do with him I don't know as not had correspondence back yet.

How a company has no stock for returns is beyond me but that's where we are.
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It’s just weird as mrk got his replacement super quick. Hence why I was wondering if you may have communication issues :cry:
 
Mines been shipped as well. Hope the monitors has no issues.

Coming by a company called: Syncreon.

Think someone else on here had theirs delivered by these guys. Never heard of them before this purchase.


Anyway fingers crossed for everyone else as well. Good luck!
 
whitestar85 said:
My order has been cancelled and they have made a new order from yesterday. Tbh I'm fed up of messaging then.
I have no idea why they have done that pressume I'm at the back of a long qué.
But il be putting a complaint in writing now there customer service is a joke

Mine arrived damage on the 24th so I opened a service request straight away I pressume before people with the marks I know of three people who have had replacements for working units with minor marks yet I've been shafted to the back of the qué with an August Date. Maybe even longer now il certainly be asking for a discount at the very least now.

I've had three different service requests opened and closed one by one for no reason at all.
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That’s shocking.

Exactly what TNA said. They should have kept stock back for replacements.

Just going through this experience and contacting Dell CS it feels like CS don’t have much of a clue (which can happen in a lot of companies) and only read off the system or speak to a manager who might know a little bit more than they do. Also luck of who you get sometimes. Like getting more discount. Spoke to how many reps before to get it. Got a no so many times.

Then just randomly emailing one not mentioning a discount at all and just after an update on delivery ETA and the rep saying delayed but we will give you 10% off once the order is received. Huh??? Lol ok I’ll take that.

crazy crazy


Maybe keep, somehow, trying different reps.
 
NightElf said:
That’s shocking.

Exactly what TNA said. They should have kept stock back for replacements.

Just going through this experience and contacting Dell CS it feels like CS don’t have much of a clue (which can happen in a lot of companies) and only read off the system or speak to a manager who might know a little bit more than they do. Also luck of who you get sometimes. Like getting more discount. Spoke to how many reps before to get it. Got a no so many times.

Then just randomly emailing one not mentioning a discount at all and just after an update on delivery ETA and the rep saying delayed but we will give you 10% off once the order is received. Huh??? Lol ok I’ll take that.

crazy crazy


Maybe keep, somehow, trying different reps.
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Yeah. So weird. I only got 7% which brings it down to £787. My theory was those who paid more initially got a higher percentage but someone I asked had got the same price as me so basically got 3% more.

In my email requesting the promised amount to be paid I asked if I could also get the 10% but was told no as expected. Hopefully my tracked cashback gets paid :)

Going to eventually complain about my next order which got pumped from 6th April until June. Maybe I get 10% off that :cry:
 
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