XFX 8800 GTX - gibbo i guess

[Darkwave]

The thing I am baffled about is, there are at least 10 nvidia card brands out there. If XFX were causing problems of such magnitude, I don't see how e-tailers can still stock their products. It is not like, the brands of nvidia cards are limited to 3-4.

I already tried speculating on that, but obviously I don't know for sure because I am not psychic.

You should try asking them why they still stock XFX.

And ulfed, trust me, other e-tailers care a lot about their reputation as well and in some cases probably more than OcUK.

And regarding what you said about gibbo, I am amazed at how easily you believe others. I am not saying I doubt gibbo, but I do wish to reserve my views regarding XFX if it is just a story from Side A.

Why shouldn't I believe Gibbo? His side of the story makes perfect sense.

 

[Darkwave]

Just found a post by Gibbo which you can read by clicking here. In this post he clearly explains that XFX returns are handled by a different company called "Propeller Heads" (or something to that effect) and that OcUK got so hacked off with their policy that they gave them conditions to meet.

He says that other companies such as Leadtek agreed to said conditions without argument, but that XFX made excuses and decided not to agree. That's how OcUK's number one selling Nvidia manufacturer (again according to Gibbo in that post) got taken off the shelves.

I'm guessing this is why other e-tailers still stock XFX, because they didn't take it up with XFX face to face and say "make your customer service meet decent requirements or we will stop dealing with you."

So not only does XFX's customer support suck, they wouldn't even agree to try improving it. Enough said.

 

[fornowagain]

Weren't XFX threatening to sue OcUK?

One of the worst graphics cards manufacturers OcUK have ever had to deal with. Their support to us was abysmal, hence the reason we dropped them.

To rub salt into the wounds they are now threatening to sue us for telling the truth. Must be feeling the pinch.

 

[w3bbo]

Dunno, but it seems OCUK still stock XFX products though despite the reported problems with customer service and RMA which the customers would obviously have to deal with if their was a problem. I can appreciate OCUK's stance on this but maybe the problem with OCUK was isolated? Maybe OCUK's standards are set higher than other e-tailors? Maybe OCUK are in it to make money? Its all speculation and OCUK obviously have the right to keep their cards close to their chest especially with regards to what goes on behind closed doors. I have never had a problem with overclockers or the service I have recieved which has been excellent so I trust what they have to say, why shouldn't I? but at the same time, apart from a misunderstanding with XFX over an RMA number recently, I have had no such problem with them either. If however I owned a business that was treat by a supplier like XFX have OCUK then I would certainly refrain from selling ANY of their kit.

 

[tastyweat]

Why would Gibbo lie? If you were insinuating that, anyway.

Well there would be quite a few reasons that would make it a possibility tbh. I'm not saying lying, but it's possible to 'inflate' the truth. With large companies, you'll always find someone who's unhappy with some aspect.

OCuk's main competitor is a very big XFX stockist, it's very possible that they have a better relationship with XFX and get a better level of service and price on goods, so can offer XFX products at a more competative rate. Hence OCuk may wish to boycott XFX.

I am just saying it's a possibility and in no way insinuating anything. I've had reasonable experience with XFX, but the reason I went with their GTXs above the EVGA is because of the warranty I was lead to believe I would receive.

But then it's also possible to say just by chance OCuk managed to get a bad batch from XFX due to the shear amount that they ordered and OCuk ended up getting the worst of the flack from the dodgy 7900s. Could be as simple as that.

So - nothing's black and white.

 

[mr.sly]

You might want to edit that name out.

 

[tastyweat]

You might want to edit that name out.

Oops! Thanks for the heads up bud

 

[helpimcrap]

3 pages of crap - did anyone actually read what was quoted from Gibbo before continuing this?

i dont always agree with OCUK, but hes given their reasons for it.... most of which seem pretty reasonable and at the time backed up a lot of what was posted on here if i recall judging by the 'attn Gibbo - my cards knackered' threads.

 

[Shocky-FM]

I realize some of you are hardcore OCUK fanboys that believe almost anything they say but without seeing any reply from the XFX side its not really fair. Then there’s the obvious fact that OCUK might not want to promote a brand they don't stock and all there competitors do, this would not surprise me at all.

I've had no problems with XFX at all, there support is always quick to respond and I have RMA'ed cards to them and everything went smoothly. Well one was done directly through a competitor but it doesn’t really matter does it..

 

[Darkwave]

I realize some of you are hardcore OCUK fanboys that believe almost anything they say but without seeing any reply from the XFX side its not really fair. Then there’s the obvious fact that OCUK might not want to promote a brand they don't stock and all there competitors do, this would not surprise me at all.

Another person who didn't actually read Gibbo's posts.

XFX was OcUK's #1 selling Nvidia brand according to him, but their customer service was so crap that OcUK had no choice but to drop them and stop doing business with them.

I wish Gibbo was online to lay some smackdown and explain the situation (for a third time), but he probably has better ways to spend his weekends than to explain his (successful) business strategy to punters who don't "get it."

 

[wjfcomputers]

Ok Ok. Answer this question then:

" Why don't other e-tailers have such a problem with XFX? "

You are hilarious.

I really don't know why you're bothering to post in this thread. Your arguments are baseless and you've made yourself look rather stupid in the process.

*returns to lurking*

 

[queamin]

So who do you blame for xfx closing down their forums and helpdesk when people needed help?

 

[Shocky-FM]

Another person who didn't actually read Gibbo's posts.

XFX was OcUK's #1 selling Nvidia brand according to him, but their customer service was so crap that OcUK had no choice but to drop them and stop doing business with them.

I wish Gibbo was online to lay some smackdown and explain the situation (for a third time), but he probably has better ways to spend his weekends than to explain his (successful) business strategy to punters who don't "get it."

Did you even read my reply? I guess not.. .. So your a fanboy + hypocrite ! lol.. I want to see comments from both sides not just overclockers..

I think its great you believe everything OCUK say though..

 

[LoadsaMoney]

If you want an XFX card then buy one, just not from here as you can't.

Look at this way, how many e-tailers are out there all over the world, how many e-tailers have said to XFX your crap, and said their not stocking their products anymore, jesus thast a helluva lot out of all those e-tailers, a single one.

It is funny though how everyone says XFX are bad, this that and the other just because Gibbo said so, so as i said if you want XFX buy XFX, everyone else is selling em, its only 1x place that aint.

 

[Darkwave]

They don't stock them anymore as they have a terrible customer support, RMA service etc...

If you want an XFX card then buy one, just not from here as you can't.

Look at this way, how many e-tailers are out there all over the world, how many e-tailers have said to XFX your crap, and said their not stocking their products anymore, jesus thast a helluva lot out of all those e-tailers, a single one.

It is funny though how everyone says XFX are bad, this that and the other just because Gibbo said so, so as i said if you want XFX buy XFX, everyone else is selling em, its only 1x place that aint.

I am confused.

Did you even read my reply? I guess not.. .. So your a fanboy + hypocrite ! lol.. I want to see comments from both sides not just overclockers..

I think its great you believe everything OCUK say though..

I read your reply, I just don't see why you're basically accusing OcUK of being dishonest about this.

Gibbo's reasons for not stocking XFX products are perfectly valid, I see no reason to doubt it.

As for me being a fanboy, what am I a fanboy of exactly? I haven't even bought an Nvidia card in a couple of years now so why would I be a fanboy of a particular Nvidia partner?

Maybe you should try looking in the mirror before calling people a fanboy, you have XFX in your signature so I'm not really surprised you're defending their tosh customer support.

 

[lay-z-boy]

Wow, is this one still going?

 

[Darkwave]

Wow, is this one still going?

Well, there's a lot of XFX owners, and a lot of them seem to be overly-sensitive about this issue.

I don't think this thread will die until they've all thrown themselves onto the fire in the name of defending XFX's honour and their crappy customer support. Or, should I say, defending their purchase.

 

[lay-z-boy]

beh, ive had 2 xfx products for myself,

6800xt and a 6800gs, xt worked fine and dandy, the gs was a doa, took 4 weeks to get my money back off them after they declined to send a replacement.

I have build a considerable number of computers with xfx products in, most have been good but the few that have been bad, it has been hit or miss if you get good service or not.


My experience anywho.

 

[PureAppleJuice]

Got an XFX 7900GT with no problems at all. However I do think that Lolcb is over defending XFX and Ulfhed is taking OcUK loyalty to the max. I've had no problems with XFX. If OcUK do not wish to deal with them that's fine. I don't think anyone will lose any sleep over that.

 

[Darkwave]

Ulfhed is taking OcUK loyalty to the max.

Why, because I think that Gibbo's reasons for not stocking XFX products are valid?

If OcUK do not wish to deal with them that's fine. I don't think anyone will lose any sleep over that.

Certain XFX owners in this thread are from the looks of things.