No this was bought brand new with full warranty at full price etc, developed a fault and then i discovered the pain of trying to get the warranty honored :/
Warning for all motherboard owners
- Thread starter PhoenixSP
- Start date
Associate
Absolute madness this, can't believe it's still not sorted Phoenix.
Thanks for clarifying, I thought it was B grade as someone mentioned B grade earlier.
I just dont understand why OCUK are taking the stance they are.
How did you pay for it?
Soldato
If nothing else this serves as a social experiment that shows how many users start typing up a storm before even reading the thread. (That's not aimed at b grade comment @chrcoluk)
Soldato
Thats because when they get an item they cant sell as new they stick it in the b grade section and often dont change the price it just goes in there at the original sale price. So what you have to do is post in the CS section saying I notice x item is same price or higher than new can you give me a price for it. Within 24hrs they will reduce it for you. eg I was thinking of getting the b grade Z390 M Gaming it was £128, same price as new. I posted in CS and they reduced it to £109 for me. So if you fancy something in b grade ALWAYS ask in CS if they have a better price. The b grade section is always neglected. Not to say there arent some good stuff in there but its not OCUK no.1 sales priority if you know what I mean. In end I bought it local just so I could pick it up.
Soldato
some of it is brand new though its either got no proper box or the box is slightly tatty. Also in most cases the manufacturers warranty still exists. eg I bought an EVGA 580 for £150 when they were over £350 and it came with no box, just in a bag with the seal intact. It was brand new. I registered it on EVGA website and got the full 3 years warranty.
No idea what has been done, why its B grade, e.g. has a user returned it due to errors on DRAM tracing or something but OCUK decided as it posts it can be sold or something? Thats the kind of risk you take it when buying something like that.
Associate
I'm looking to upgrade in the near future and have used asus boards for my last 4 or 5 builds. definitely won't be using htem for my next build after reading this!
There’s no way I will replace my current Asus motherboard with another Asus, not just because of this thread, but also because of multiple customer service horror stories. Consensus seems to be that if your motherboard is a good one, then fine, but that the warranty is essentially non-existent if anything does go wrong.
Trading Standards have been informed about the practice by retailers and board vendors to sell motherboards with unsealed boxes and packaging, presumably so the customer cannot differentiate between a previous return been sold as new and an actual new product.
Soldato
Seconded
will be interested to see this updated
Caporegime
After so many working days you're due an instant resolution (Some sort of refund)