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Warning for all motherboard owners

Discussion in 'Motherboards' started by PhoenixSP, Dec 14, 2018.

  1. MasterOC

    Wise Guy

    Joined: Sep 29, 2014

    Posts: 1,283

    Location: Caithness , Wick

    Sellers always shout from the rooftops about what they've got, never see them do that when they haven't got
     
  2. D1craig

    Wise Guy

    Joined: Aug 28, 2014

    Posts: 1,546

    I have always given ASUS a wide berth just because of such issues. And when ocuk said they had special rma thing I sort of put that at the back of my mind. Well now it’s back at the front.
     
  3. Thekwango

    Capodecina

    Joined: Feb 5, 2009

    Posts: 10,075

    Location: Northern Ireland

    that had better hope that they have or at least can demonstrate that they made reasonable effort to notify customers. failure to do so could potentially open them up to issues down the line, especially if they run in to an obstreperous customer.
     
  4. mushtafa

    Wise Guy

    Joined: May 17, 2013

    Posts: 1,746

    Location: West Sussex, UK

    The worse thing about this whole thing is the lack of input from OCUK staff.

    I thought someone would have chimed in by now
     
  5. RobTi

    Gangster

    Joined: Jan 23, 2005

    Posts: 396

    Yes even just to set the record straight
     
  6. vapor matt

    Wise Guy

    Joined: Jan 19, 2003

    Posts: 1,721

    Location: west sussex

    Gigabyte x390 boards have the best VRM's and I am using one now, runs sweet and is rock solid at 5ghz. Asus have dropped the ball with not only poor and difficult RMA's but also the quality control is no where near as good as it was years ago. I had always been an ASUS fan because I had never had any issues with there boards.
    but building my last system with an asus X390 rog extreme not a cheap board, it was DOA just the power button light and bios LED flashed on and off. afters hours spent with the board in and out of the case, different PSU along with different ram. the only thing left was the board itself. So I purchased a gigabyte X390 Aorus extreme
    and it booted first time and overclocks real easy.

    So I RMA the board back to etailer, and it was tested and found faulty, so got a refund the same day. I am pleased the Asus didn't fail in 3 months or it might well have been ASUS RMA via etailer. So until Asus improve there RMA service and quality control I will no longer be buying any boards or anything else from them.
    A top of the range board should never be DOA. not at that price! Asus should not rest on there laurels of years past as other manufactures have caught up and exceeded them in many ways including RMA.
     
  7. orbitalwalsh

    Capodecina

    Joined: Dec 1, 2015

    Posts: 13,794

    Z370 series, weren't great. Z390 is a different ball game and sent boards to those that were critical of the series before, all to have the opposite reaction. Buildzoid being one of them. Aorus boards pretty much the best along with being not as expensive say to Asus .
     
  8. SLIPdiggers

    Gangster

    Joined: Jan 11, 2008

    Posts: 100

    Location: North Yorkshire

    I have never had an asus product fail, and have built four PC's over 15 years based solely on asus parts wherever possible, even down to the DVD drive. It surprises me the warranty is bad, although I've never had to use it to be fair!
     
  9. woppy101

    Mobster

    Joined: Oct 14, 2007

    Posts: 2,754

    Location: newcastle

    Pray you never do have to use it because you will change your opinion on Asus rather sharpish if you do.
     
  10. SLIPdiggers

    Gangster

    Joined: Jan 11, 2008

    Posts: 100

    Location: North Yorkshire

    Perhaps so.
    I had to RMA some Kingston Predator RAM recently, and that warranty procedure essentially timed out; so OC sent me some fresh from stock.
     
  11. orbitalwalsh

    Capodecina

    Joined: Dec 1, 2015

    Posts: 13,794

  12. Rainmaker

    Sgarrista

    Joined: Aug 18, 2007

    Posts: 7,980

    Location: Liverpool

  13. CaptainRAVE

    Man of Honour

    Joined: Nov 21, 2004

    Posts: 29,659

    :eek: How on earth can it take 11 weeks? I'd be over there in person by the end of the week suffering withdrawl symptoms :p

    Glad it worked out, but why did it take so long? They have always resolved my issues in a matter of days, if not hours.

    Bizzare. It just looks like a bit of cheap flaky paint. Good to know, shall avoid Asus in future.
     
  14. Rainmaker

    Sgarrista

    Joined: Aug 18, 2007

    Posts: 7,980

    Location: Liverpool

    And so said all of us. Word of mouth in an enthusiast community (of any sort) is powerful. I think I mentioned earlier in the thread that I wouldn't be buying Asus again (I currently have a Maximus X Hero). Once Ryzen 3xxx is out - hopefully in the rumoured 3850X 16c/32t format - I'll be upgrading my whole rig. I think my mobo will be Gigabyte next time around; but whatever it ends up being, it won't be anything from Asus. You'd think Asus would be falling over themselves to stop things like this happening. I suppose they feel they're too big to care.
     
  15. an0nym0us

    Associate

    Joined: Monday

    Posts: 11

    I will definitely be avoiding Asus motherboards from now on. I didn't like their support when I had a Asus Z97-K motherboard. Now this experience from OP has totally put me off Asus altogether.
     
  16. wakadoo

    Gangster

    Joined: Dec 6, 2012

    Posts: 306

    Location: notts

    I had an ausus prime motherboard just die on me a while back, walked into overclockers with it and they exchanged it there and then.
     
  17. orbitalwalsh

    Capodecina

    Joined: Dec 1, 2015

    Posts: 13,794

    Rumor has it that Asus has copied Aorus for x570 VRM line up . See if they can copy UK service haha
    Either way should enjoy the Aorus line up, said to be better then z390 boards
     
  18. Avalon

    Mobster

    Joined: Dec 29, 2002

    Posts: 4,358

    ASUS as a company has absolutely no interest in supporting customers and hasn’t done for a lot of years. Gigabyte/MSI/ASRock/Supermicro do a better job, spend your money as you choose, but this is just one example of ASUS’ level of service, believe it or not it’s nowhere near the worst i’ve read.

    That said I have to admit to having a few ASUS boards/GPU’s, but they were ex review kit that had been superseded and came free on the very strict understanding they would never, ever be RMA’d. Come to think about it, free and zero warranty isn’t much different to the service paying customers get unfortunately.
     
  19. area51

    Gangster

    Joined: Mar 22, 2009

    Posts: 250

    Location: Down town gaza/Lah'darn