Amazon Prime sucks massive donkey balls
- Thread starter Diddums
- Start date
No the call centre would filter it out, Amazon initially tried to fob me off with "by end of day", I then explained driver was going up and down a street for an hour, then they understood thats not normal and intervened, my query wasnt a basic when will he get here.
Without intervention, drivers have a free run to do things like pretending to attempt delivery.
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why would they pretend to attempt to deliver
even in a small town you see there vans trying to find somewhere convenient/legal to park especially at busy times of the day,
which I don't think any piece of optimal route planning software could deal with, not even sure their software provides super accurate address co-ordinates,
and that they don't need to search visibly for door numbers, that can be discrete.
can imagine they may abandon an address and try later when coming back along the road.
even in a small town you see there vans trying to find somewhere convenient/legal to park especially at busy times of the day,
which I don't think any piece of optimal route planning software could deal with, not even sure their software provides super accurate address co-ordinates,
and that they don't need to search visibly for door numbers, that can be discrete.
can imagine they may abandon an address and try later when coming back along the road.
DPD has all kinds of policies and prohibitions on contacting the driver and/or making changes to delivery instructions along with customer service staff who don't seem to have much common sense - ironically the AI chat can actually understand most issues faster and seems to have resolution paths the human agents don't seem to have...
I had one recently where part of the address was in the wrong order causing delivery failures which any half switched on driver let alone customer service should have been able to figure out but it was like banging my head against a brick wall - in the end resorted to the AI chat and it immediately figured it out...... and even prompted the correct resolution ahead of me asking.
There's never any need to not attempt a delivery. If they miss the delivery by mistake, that's understandable, but with their route system, that would be nearly impossible.
Delivery people generally want to deliver the item as it means they meet their quotas and company expectations and in some cases they get paid per item.
It's bad enough being tracked whilst working, your every move scrutinised, never mind having unreasonable expectations from the consumer (not saying you are btw), but that's how it snowballs.
Over 13 years I got asked hundreds of times by the public when they'd get a parcel as they'd come looking for you, if you were on their round. Worst still was when you were trying to take a break as people think you're a robot and shouldn't stop until you're whole van of parcels and letters are delivered.
I think, when you've never done a delivery job it's difficult to have empathy towards what it entails and how pressurised you are and the further the public can be away from contacting the driver the better. Although a message to a CS call centre wouldn't be totally heinous.
The PDA's most companies use aren't infallible either. Once mine showed me in a different town and my boss asked how it was there (tracking my activity), so I sent him a photo of me on a street in the town where I was with my van partner, so the accuracy of "live tracking" is to be taken with a pinch of salt too.
Currently doing the weekly Prime dance, account is in wife's name, she's eligible for a student account as she's going back into HE, she submits proof, they agree, then cancel a week later. We've literally done this dance every week for 8 weeks and Amazon are useless every time.
They will give the package if you go to the van and say what it is, then let them take a photo of the order on your phone
I've done it a few times for larger items like a Miele vacuum and a dell ultrawide monitor, so it's not like they only let people do it for cheap small items
or just when I don't want to wait for a knock I'll go and wait for them at the van
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It happens, the need will be the driver is behind schedule, they dont want to be working until late evening, so they skip the more difficult to get to properties, I expect its much more likely for customers near end of route, just mark it as customer not answered, I probably am victim to at least half a dozen times of the year, claims I dont answer when I am sitting a few metres from my front door.
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If I drive, I would have done that. I have read of other people doing it as well, typically when a driver marks you as not in, they then hunt the driver down to get their parcel.They will give the package if you go to the van and say what it is, then let them take a photo of the order on your phone
I've done it a few times for larger items like a Miele vacuum and a dell ultrawide monitor, so it's not like they only let people do it for cheap small items
or just when I don't want to wait for a knock I'll go and wait for them at the van
Multiple people have reported a van driving up, driver doesnt get out, status changes to unable to deliver try again tomorrow, then van drives off.
Well Amazon are truly sucking today. I ordered something last Saturday and opted for free delivery as I'm in no great rush and the estimated delivery date was today. I've just checked the order status and it still says due for delivery today, although it's yet to be dispatched. 
The cost of the item has gone up a little too, just to add insult to injury.
The cost of the item has gone up a little too, just to add insult to injury.
Soldato
Well Amazon are truly sucking today. I ordered something last Saturday and opted for free delivery as I'm in no great rush and the estimated delivery date was today. I've just checked the order status and it still says due for delivery today, although it's yet to be dispatched.
The cost of the item has gone up a little too, just to add insult to injury.
In my area it doesn’t change to “out for delivery until around 11am or so for me.
It’s likely on the van, just the tracking hasn’t been updated yet for you.
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This is a new one on me then, as items almost always dispatch on the night before delivery. The delivery status then changes to out for delivery at around 11am-1pm., but usually before midday.
Soldato
I usually get a email late the night before or early hours of the morning saying dispatched, but I almost never get an 'out for delivery' notification until just before midday. Delivery times tend to range from about 1pm to 9pm (usually late afternoon/early evening). I can count on one hand the amount of morning deliveries I've had since Amazon Logistics took over.
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Associate
A package of dog treats ordered today at lunchtime just arrived same day 6:30pm.
Despite being due for delivery today, the delivery status has recently just changed to dispatched with the estimated delivery date for tomorrow now.
Haha, my rant about skipped delivery was ironically about non amazon couriers, to be fair to amazon logistics for me they easily the most reliable now, even though the driver was unusual for an hour in the end he did deliver.
In the past year I have had all of the following pretending to deliver multiple times.
Royal mail
DPD
Hermes/Evri
Parking is a nightmare where I live, so thats likely a factor, lots of traffic as well. But no dog or anything like that.
Crazy how things have changed, I remember when DPD were perfection, and even Hermes used to be ok, Amazon logistics early on was crazy bad, with lots of missed deliveries and very late ones after 8pm.
For sure uncommon in the week, Sunday seems the best bet, they usually before 11am. Some next day or same day products offer before 1pm. Late same day orders at least ensure it will be late afternoon rather than a wait around all day, as they cant dispatch before you order.
Soldato
Here, Royal Mail and Amazon Logistics both suck. Evri & DPD are far more reliable. 