ASUS ROG Swift PG279Q 144hz 2560x1440 IPS G-Sync.

Twirlywoos said:
very nice, acer looks like a winner there. The Asus appears to have a higher luminosity (potentially contrast ratio?) which is strange if they have the same panels
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I was pretty happy with this ASUS that has just one unnoticeable stuck pixel unless you really search for it, and the minor pulsing... After reading that though and seeing it's 100 pound cheaper I am tempted to send this asus back. Although Acer's last g sync monitors suffered absolutely horrific quality control, worse than Asus... Overclockers also don't seem to have the stuck pixel policy on it either...

Not sure if that review is legit legit, as they may have given him the best of the bunch. The backlight bleed on his ASUS is significantly worse than mine and there was not a 144hz comparison.... Still..
 
Going back again :mad:. Seems 2 pieces of dust has fallen from the top of the panel overnight. So there is 2 bits in the panel seen on any color apart from black. Not stuck or dead pixels either.

Doesnt really bother me too much but for £750 clearly shouldnt be there and could stick to my TN swift for the price.

This is my last one, sticking to my old TN Swift now.
 
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tyler_jrb said:
Going back again :mad:. Seems 2 pieces of dust has fallen from the top of the panel overnight. So there is 2 bits in the panel seen on any color apart from black. Not stuck or dead pixels either.

Doesnt really bother me too much but for £750 clearly shouldnt be there and could stick to my TN swift for the price.

This is my last one, sticking to my old TN Swift now.
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I just want to report some extremely POOR customer service from OVERCLOCKERS UK
So I ordered an ASUS PG279Q from them, and it arrived with dead pixels, a bezel not in properly and stuck pixels. I sent this back and told I would have one in 2 days. They ran out of stock and I waited a bit over 2 weeks from recollection. I then received a replacement after that period of time, to find it had a giant scratch on the screen… Which I am still do not understand to this day. I decided to send this one back and get another replacement. While doing that I noticed they would run out of stock again. So I made another order, now having 2, in the hope of getting one that does not have the now well known QC issues that these monitors tend to have, unfortunately my 3rd one also had 2 stuck pixels a bezel yet again not correctly in, a pulsing issue and some horrendous backlight bleed. I received the one from the new order and it had over 30 stuck pixels on it. I got this replaced making it my 5th monitor. The bezel is slightly not on correctly and there is a suck pixel or dust under the screen, it is a bit hard to tell, as well as some mild pulsing. I have decided I would probably keep this one, and decided to send my 3rd one back. While doing this I had a great pain in trying to get overclockers to accept it as apparently none of the order numbers they sent me matches up. After finally accepting they will RMA it, I received the following message.
Dear,

thank you for your webnote,

ok no
problem, i have found the order that is in question, however i have
looked through your order history and found that you have had a number
of these monitors and made returns for similar reasons.

With
this being the case, im informing you that this will be the last return
we are authorising for you on this product, as we feel the returns
procedure is being abused.

Please confirm a collection day and address which is best for you and we will proceed with RMA.

Regards,


Bearing in mind their website states that they have an OCUK guarantee of a new replacement with 1 faulty Pixel. THIS IS OUTRAGEOUS. THE MONITOR COST £750 IT SHOULD BE PERFECT AND NOW I AM BEING REFUSED ANYMORE REPLACEMENTS, CONTARY TO THEIR POLICY. They apparently check every RMA they receive for the fault. Every monitor I sent back and the one I intend to send back had GENUINE FAULTS, WHICH MUST HAVE BEEN CONFIRMED BY THEM BEFORE THE REFUND. NOW I AM BEING TOLD I HAVE ABUSED THEIR RETURNS POLICY… WHICH IS SUPPOSED TO PROVIDE A NEW REPLACEMENT WITH ONE STUCK PIXEL ON THE MONITOR. YET IF YOU ARE EXTREMELY UNLUCKY AND GET 5 FAULTY ONES IN A ROW YOU CAN GET STUFFED APPARENTLY. WHAT FANTASTIC SERVICE FROM OVERCLOCKERS, AN ABSOLUTE DISGRACE. AVOID AT ALL COSTS. I WOULD NOT RECOMMEND THEM NO LONGER. OR THE ASUS PG279Q WHICH HAS EXTREMELY POOR BUILD QUALITY, AND IS A LOTTERY IN GETTING A SERVICEABLE ONE. SO TO CLARIFY OVERCLOCKERS POLICY IS, HAVE A FAULTY PIXEL, NO PROBLEM, HAVE IT 5 TIMES TOUGH S***

Looks like I am stuck with Yet another monitor not fully up to scratch (close admittedly), DESPITE THEIR POLICY AND PAYING £750 FOR THE MONITOR.

I might just buy a cheap monitor and PULL CCR on their asses. THIS IS DIRTY PLAY BY OVERCLOCKERS
 
I didn't get mine from OCUK but that does sound quite bad from OCUK. At the end of the day a fault is a fault no matter how many times you return items. I've had 2 TN swifts and not one of them had anything close to what these are like.

Yeah the colors are better with the IPS but with the cost of bad back light bleed. My TN swift is like a blackboard with no bleed at all. Mine unfortunately has a scratch on the screen (my fault).

The asus monitor lottery at the moment is ridiculous, I could get my dog to build them in the sahara desert with better quality than what were currently seeing.
 
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tyler_jrb said:
I didn't get mine from OCUK but that does sound quite bad from OCUK. At the end of the day a fault is a fault no matter how many times you return items. Im 100% sticking to the TN swift now, I've had 2 TN swifts and not one of them had anything close to what these are like.

Yeah the colors are better with the IPS but with the cost of bad back light bleed. My TN swift is like a blackboard with no bleed at all. Mine unfortunately has a scratch on the screen (my fault), so I am going to get another and save myself £200 and a boat load of problems as I love my TN swift.

If I were you I'd seriously consider the TN swift or get one from where I got mine with a £20 screen check. No dust or pixel problems until today when some dust dropped down from the top.

The monitor lottery at the moment is ridiculous, I could build them in the sahara desert with better quality than what were currently seeing.
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All of this is true. Mine has very minimal back light bleed. One stuck pixel or dust veer unoticeable, it is livable but not perfect which it should be for the money... However as you said, a fault is a fault and their policy says it will cover this. ABSOLUTELY DISGUSTING
 
That is poor from OCUK. I have seen this sort of story before.. poor service over webnotes/phone and the issue has usually been solved by a post in the CS forum and a chat with Bailey. I recommend that.

Nothing others haven't said before but worth echoing I think... ASUS QC is a complete disgrace.
 
you have a forum account, use it constructively to get support. most of the staff dont read this section of the forums so wont know about your concerns even if you are typing in caps in this section.

as suggested, we have a customer service section on our forums. please use that to contact us. our returns manager will personally attend to your case and assist you.
 
Rubberduckz said:
I just want to report some extremely POOR customer service from OVERCLOCKERS UK
So I ordered an ASUS PG279Q from them, and it arrived with dead pixels, a bezel not in properly and stuck pixels. I sent this back and told I would have one in 2 days. They ran out of stock and I waited a bit over 2 weeks from recollection. I then received a replacement after that period of time, to find it had a giant scratch on the screen… Which I am still do not understand to this day. I decided to send this one back and get another replacement. While doing that I noticed they would run out of stock again. So I made another order, now having 2, in the hope of getting one that does not have the now well known QC issues that these monitors tend to have, unfortunately my 3rd one also had 2 stuck pixels a bezel yet again not correctly in, a pulsing issue and some horrendous backlight bleed. I received the one from the new order and it had over 30 stuck pixels on it. I got this replaced making it my 5th monitor. The bezel is slightly not on correctly and there is a suck pixel or dust under the screen, it is a bit hard to tell, as well as some mild pulsing. I have decided I would probably keep this one, and decided to send my 3rd one back. While doing this I had a great pain in trying to get overclockers to accept it as apparently none of the order numbers they sent me matches up. After finally accepting they will RMA it, I received the following message.
Dear,

thank you for your webnote,

ok no
problem, i have found the order that is in question, however i have
looked through your order history and found that you have had a number
of these monitors and made returns for similar reasons.

With
this being the case, im informing you that this will be the last return
we are authorising for you on this product, as we feel the returns
procedure is being abused.

Please confirm a collection day and address which is best for you and we will proceed with RMA.

Regards,


Bearing in mind their website states that they have an OCUK guarantee of a new replacement with 1 faulty Pixel. THIS IS OUTRAGEOUS. THE MONITOR COST £750 IT SHOULD BE PERFECT AND NOW I AM BEING REFUSED ANYMORE REPLACEMENTS, CONTARY TO THEIR POLICY. They apparently check every RMA they receive for the fault. Every monitor I sent back and the one I intend to send back had GENUINE FAULTS, WHICH MUST HAVE BEEN CONFIRMED BY THEM BEFORE THE REFUND. NOW I AM BEING TOLD I HAVE ABUSED THEIR RETURNS POLICY… WHICH IS SUPPOSED TO PROVIDE A NEW REPLACEMENT WITH ONE STUCK PIXEL ON THE MONITOR. YET IF YOU ARE EXTREMELY UNLUCKY AND GET 5 FAULTY ONES IN A ROW YOU CAN GET STUFFED APPARENTLY. WHAT FANTASTIC SERVICE FROM OVERCLOCKERS, AN ABSOLUTE DISGRACE. AVOID AT ALL COSTS. I WOULD NOT RECOMMEND THEM NO LONGER. OR THE ASUS PG279Q WHICH HAS EXTREMELY POOR BUILD QUALITY, AND IS A LOTTERY IN GETTING A SERVICEABLE ONE. SO TO CLARIFY OVERCLOCKERS POLICY IS, HAVE A FAULTY PIXEL, NO PROBLEM, HAVE IT 5 TIMES TOUGH S***

Looks like I am stuck with Yet another monitor not fully up to scratch (close admittedly), DESPITE THEIR POLICY AND PAYING £750 FOR THE MONITOR.

I might just buy a cheap monitor and PULL CCR on their asses. THIS IS DIRTY PLAY BY OVERCLOCKERS
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Hi there

Sorry to hear of the issue with the monitor.

Do you have an order number so I can take a look please?

As RJK has said please post in the C/S forum and I can take a look

Bailey
 
I know it looks bad from your perspective but at the end of the day they have a right to protect their business and you can still take up replacements with Asus. I feel the guilty party here is Asus - they really need to get their act together over these monitors.
 
rjk said:
you have a forum account, use it constructively to get support. most of the staff dont read this section of the forums so wont know about your concerns even if you are typing in caps in this section.

as suggested, we have a customer service section on our forums. please use that to contact us. our returns manager will personally attend to your case and assist you.
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Fair enough but we shouldn't have to post on the forum to get the CS experience OCUK is noted for. Seems like you can get stung if you don't use the forum.
 
Teuton said:
Fair enough but we shouldn't have to post on the forum to get the CS experience OCUK is noted for. Seems like you can get stung if you don't use the forum.
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That is exactly the case and ASUS only offer refurbs as a replacement. End of the day they have a policy which they no longer follow.

I was unaware of a CS section in the forum, and my mind is boggled why I would have to go their for support instead of email or phone.

Also

"you have a forum account, use it constructively to get support. most of the staff dont read this section of the forums so wont know about your concerns even if you are typing in caps in this section.

as suggested, we have a customer service section on our forums. please use that to contact us. our returns manager will personally attend to your case and assist you."

That comment, use it constructively, is a pop at me, even though I was not aware it existed. POP number 1 at a customer who has shelled out over £750 with them. Then mentioning CAPS pop number 2, there is a completely valid reason why caps were being used. I am very angry, and RIGHTLY SO.

The response was also very generic, and there was not even an apology there, just stealth digs. Their policy states that if there is one faulty pixel they will replace it. I have been extremely unlucky and had 5. That apparently abuses their system. The fact that an apology was not even made about that e-mail is absurd.

To be honest I think I will live with a bit of BLB and a bit of dust/one stuck pixel that is hardly noticeable than deal with them any longer. Monitor seems a lottery anyway. The new Acer one seems a lot better so I may use CCR, something the person who sent that e-mail was completely unaware existed... There is not ETA on the acer though.
 
I wouldn't say it was unlucky as they are that bad at the minute. You have to be lucky to get a half decent one.

And I agree, rightly so to be angry. Someone needs to tell Asus the garbage they are currently churning out.

I would seriously consider getting one where I got mine from and any future monitor for that matter, for additional £20 includes physical check and pixel/defects check with enhanced no dead pixel 7 day warranty. Mine was perfect until asus QC let it down as some dust fell down after the first day. Just bought another TN swift with the same service. Ips isn't my thing for gaming. IPS glow and blb just ruins my experience for dark games and movies in the dark. Non existant on the TN swift.

Overall I still love my 287q far more than the 279q.
 
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tyler_jrb said:
I wouldn't say it was unlucky as they are that bad at the minute. You have to be lucky to get a half decent one.

And I agree, rightly so to be angry. Someone needs to tell Asus the garbage they are currently churning out.

I would seriously consider getting one where I got mine from and any future monitor for that matter, for additional £20 includes physical check and pixel/defects check with enhanced no dead pixel 7 day warranty. Mine was perfect until asus QC let it down as some dust fell down after the first day. Just bought another TN swift with the same service. Ips isn't my thing for gaming. IPS glow and blb just ruins my experience for dark games and movies in the dark. Non existant on the TN swift.

Overall I still love my 287q far more than the 279q.
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Hi,

Could you PM where you bought yours from? I am going to duke it out with OCUK Today as I noticed even more stuck pixels on this monitor. Which makes like6 with pixels issue snow. WHICH ACCORDING TO THEIR POLICY I am entitled to a replacement. HOWEVER THIS IS NO LONGER THE CASE, AS HAVING 5 SENT BACK IS ABUSING THEIR POLICY.
 
Rroff said:
I know it looks bad from your perspective but at the end of the day they have a right to protect their business and you can still take up replacements with Asus. I feel the guilty party here is Asus - they really need to get their act together over these monitors.
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I agree ASUS are also to blame HOWEVER. I was told by overclockers to go to asus instead as they will swap it over with a new one. THIS WAS A LIE, they do not. They only provide refurbs. ASUS response was to contact where i bought it from, as offering a refurb unit on a new £750 monitor is unacceptable, which is right.

Now OCUK have a 1 faulty pixel, replacement policy. Every single one I have sent back falls intot his category and more. SO PLEASE EXPLAIN, how sending them back under THEIR POLICY, is abusing their policy? This is an outrage and actually MISADVERTISING.. I will more than happily take it further. I have also posted on the CS forums
 
I'd just add that I believe its fair enough to share customer service experience with the rest of us, in addition to posting in the specific CS forum. Im looking to buy 3 IPS monitors and want to ensure that premium monitor purchase has best retailer support.

Its really disappointing to see poor build and QC for these new monitors when my 6 year old NEC 24wmgx3 triple screen setup has been perfect from day 1.
 
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I'm awaiting a replacement from another retailer but to be honest am going to tell them to just give me a refund instead and wait for the XB271HU. There are so many issues with this monitor honestly I'm amazed they're still available for sale. However, please by mindful that Overclockers do have to protect themselves to a point - and will of course highlight the positives of any given product whilst downplaying the negatives. Really the fault here is with Asus - both their initial QC and their process for dealing with RMA'd units. Honestly I feel the best overall option for all would be for Overclockers to simply refund you and for you to avoid this monitor altogether.

It seems that there aren't enough of these monitors to meet demand (which is unreal, I guess people don't know how bad they are until they get one then check the forums etc) so Asus are simply sending out previous returns as new in order to meet the demand from the retailers.

I know Acer has similar issues with the XB270HU, but most of the XB271HUs seem solid. I've heard a few cases of dead pixels etc, but in each case the second monitor has been perfect. Compare that to the PG279Q, where most owners either go through many monitors before finding a good one or just give up.
 
AdrianIscariot said:
I'm awaiting a replacement from another retailer but to be honest am going to tell them to just give me a refund instead and wait for the XB271HU. There are so many issues with this monitor honestly I'm amazed they're still available for sale. However, please by mindful that Overclockers do have to protect themselves to a point - and will of course highlight the positives of any given product whilst downplaying the negatives. Really the fault here is with Asus - both their initial QC and their process for dealing with RMA'd units. Honestly I feel the best overall option for all would be for Overclockers to simply refund you and for you to avoid this monitor altogether.

It seems that there aren't enough of these monitors to meet demand (which is unreal, I guess people don't know how bad they are until they get one then check the forums etc) so Asus are simply sending out previous returns as new in order to meet the demand from the retailers.

I know Acer has similar issues with the XB270HU, but most of the XB271HUs seem solid. I've heard a few cases of dead pixels etc, but in each case the second monitor has been perfect. Compare that to the PG279Q, where most owners either go through many monitors before finding a good one or just give up.
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Hi,

That's what I'm doing. I've asked for a refund as I give up. I've been very fair with ocuk. I said obviously asus QC is really bad and I give up on the monitor. All I want is a refund on the monitor which is covered by their policy. How can I be abusing a policy when it falls into that policy? Denying me a refund. There is protecting your business, and there is breaking laws and screwing over a consumer. Fact is they have a 1 pixel replacement guarantee, everyone has been faulty and falls within their guarantee. So in no way can it be said I am abusing their policy. All I want is my money back, rightfully so, as they proMise on their site. I lose out on delivery cost every time myself and will effectively lose 40 quid. Do the right thing, follow the law give me a refund. All I am asking.
 
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