Hey-ho I got an apologetic email response this morning.Pretty peed off with BMW Inchcape Chelmsford. Bought my 6GT on 29 May. They said their software was playing up and they couldn’t print the invoice, but they would email it to me. I still haven’t received it.
As well the warranty docs came through but with wrong address. I emailed back asking for it to be changed on 30th May. No response.
I realised on 1 June, that the advert said Display Key, and I only received 2 standard keys. As well I’m interested in the BMW Dash Cam. Enquire via their ‘contact us’ form about the key and dash cam on the website. No reply.
I emailed on 3rd June asking for the invoice, no response.
I again emailed today, detailing:
1. Invoice
2. Display Key
3. Incorrect address
4. Dash Cam.
Still no response. At this point I’m tempted to email the central BMW customer service and make a complaint, can’t find a complaints email for Inchcape BMW. It’s just rude to ignore emails over 10 days.
Thanks for the helpful reply. That's the only feature that I think the key would be useful for, but I'm not sure if my car has remote parking. Any ideas on how to verify that?I actually looked at a 7 Series last year at BMW Chelmsford, it was missing the Display Key (which it definitely should have had).
They acknowledged this and the manager said he just doesn't bother ordering them if they are missing due to the cost. I'm pretty confident BMW will still be supplying them, but they aren't cheap.
Not really your problem though, if it's on the build sheet of the car, it should be there. I'd say it's essential if you have remote parking, otherwise, it's cool but not really that useful.
True didn't think of that. But this is also an issue if you buy a car that came with 2 keys and you only get 1.Doesn't that mean someone else has your display key? I'd escalate to HQ immediately. Seems bogus response from dealer.
Thanks for the helpful reply. That's the only feature that I think the key would be useful for, but I'm not sure if my car has remote parking. Any ideas on how to verify that?
I'm not overly bothered by the display key, the parking part would be nice, but might not be valid on my car anyway. Maybe I can try to get a discount on the dashcam as compensation for it.
Doesn't that mean someone else has your display key? I'd escalate to HQ immediately. Seems bogus response from dealer.
Pre LCI 20'
Doesn't that mean someone else has your display key? I'd escalate to HQ immediately. Seems bogus response from dealer.
Thanks for the helpful reply. That's the only feature that I think the key would be useful for, but I'm not sure if my car has remote parking. Any ideas on how to verify that?
I'm not overly bothered by the display key, the parking part would be nice, but might not be valid on my car anyway. Maybe I can try to get a discount on the dashcam as compensation for it.
Sure but are we lowering the competence expectancy of a dealer such that they can't count the number of keys?Would suspect a lot of them got sold on eBay once the original owners realised they're a relatively pointless novelty and they could get £100 for them
Just everything about it is leaps and bounds ahead of the Merc.
My post was more in response to the 'someone else has your key' point - which, yes, they do but more likely because it got sold on and has since been reprogrammed to another car.Sure but are we lowering the competence expectancy of a dealer such that they can't count the number of keys?
My post was more in response to the 'someone else has your key' point - which, yes, they do but more likely because it got sold on and has since been reprogrammed to another car.
To be fair to Mercedes, much of this is because it's a generation newer than your C Class was.
And as I said, when I had the hire cars, those same rattles were there in the exact same spots. Merc are just awful these days. Maybe E class and above is better but still...
That is one thing I don’t miss from my E63S, the creaks and rattles so they are on the E class as well. I do miss the noise of the AMG and the steering was much better in the E63S. The steering on the F90 is horrible in comparison even on the comp version