Hmm I have quit a bit to say about that.
First I didn't realize people consider zero punctuation as a review, what he does is he finds something funny tries to make that joke relevant to the game and then proceedes to be a clown. Don't get me wrong I like zero punctuation but I don't consider them a review.
If we do look at it as a review he made a huge huge mistake by trying to compare that game to TF2, I like both games and they're nothing alike. Totally different kind of play in mind.
Add to that the fact that he does not play multilayer games you'll understand he probably played only single player (which is there just to be there). The critique about appearance was irrelevant as it's there to personalize the character for the player himself, the player wouldn't care if others can see which hair colour you got.
Bottom line...don't take zero punctuation as a review...its a comedy show with games as topics and if you do...well don't listen to what he says about multilayer games, he's a simple guy bless his soul, single player and simplicity is what he likes.