@Locky
Those figures obviously indicate a fault, and BT are lying when they say nothing can be done. The fact that your upload is within expected values only serves to highlight the fault even further.
You're right to cancel the DD. I know there's guidelines on what is acceptable for FTTC speeds; have you tried emailing the CEO of (OpenReach is it? Ian somebody?).
Those figures obviously indicate a fault, and BT are lying when they say nothing can be done. The fact that your upload is within expected values only serves to highlight the fault even further.
You're right to cancel the DD. I know there's guidelines on what is acceptable for FTTC speeds; have you tried emailing the CEO of (OpenReach is it? Ian somebody?).