I don't think you have to hope, they will sort something out. My guess is that you'll have a refund or a replacement card by the end of the week.
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Faulty Palit GTX 1070?
- Thread starter Bishie
- Start date
I don't think you have to hope, they will sort something out. My guess is that you'll have a refund or a replacement card by the end of the week.
Associate
I have the Palit Dual Fan card the OP got during the offer and it's been absolutely fine, no artifacts and boosts to 1911Mhz out of the box while staying under 70C with a suitable fan profile.
OP just got unlucky with a duffer, it happens.
Hopefully that is all it is. Likewise mine boosts to 1911MHz out the box - seems most if not all of this model do. Haven't really tried overclocking it yet but can get is stable at 2025MHz without really adjusting anything other than nudging the power limit up a bit on stock voltage.
From what I`ve read online, Palit produce graphics cards that are every bit as good as other manufacturers, but usually offer a bit more value for money. OK you only get a 2 year warranty, but with electronic items the first few days or weeks are the critical period. If your graphics card has lasted a year, it's highly likely it'll last for several more.
If Palit are to be critisised for anything, it would be that it appears they don't properly test every card that they produce, otherwise the two faulty cards that have been mentioned in this thread would not have been sent out from the factory. Having said that, it is possible that the cards passed QC tests, but have since developed a fault, either in transit, or maybe even damage due to static discharge on installation.
The graphic artifacting as seen in the youtube clips does look like memory chip issues (I`ve seen similar effects when overclocking memory too high). Palit don't make the memory for these cards, it's Samsung as far as I know (although I did read that MSI have been using Micron on some of their cards). If a faulty memory chip gets used on a graphics card, then the card will fail. It's down to the card manufacturer to test cards properly in order to minimise faulty cards ending up in PCs.
My Gamerock Premium boosts to ~2000Mhz without any manual overclocking. It's closer to 2050Mhz using afterburner. Memory reaches 9000Mhz. It does look like Palit's more expensive cards do achieve slightly higher clocks, not that it makes much difference to performance.
If Palit are to be critisised for anything, it would be that it appears they don't properly test every card that they produce, otherwise the two faulty cards that have been mentioned in this thread would not have been sent out from the factory. Having said that, it is possible that the cards passed QC tests, but have since developed a fault, either in transit, or maybe even damage due to static discharge on installation.
The graphic artifacting as seen in the youtube clips does look like memory chip issues (I`ve seen similar effects when overclocking memory too high). Palit don't make the memory for these cards, it's Samsung as far as I know (although I did read that MSI have been using Micron on some of their cards). If a faulty memory chip gets used on a graphics card, then the card will fail. It's down to the card manufacturer to test cards properly in order to minimise faulty cards ending up in PCs.
My Gamerock Premium boosts to ~2000Mhz without any manual overclocking. It's closer to 2050Mhz using afterburner. Memory reaches 9000Mhz. It does look like Palit's more expensive cards do achieve slightly higher clocks, not that it makes much difference to performance.
In summary. A customer of Overclockers has received a faulty graphics card, and has been offered a refund or replacement (within 24 hours of discovering the fault).
Why am I posting this ?
TBH i don't know why this is accepted practice in tech, DOA hardware should be returned and replaced with a stock model immediately with a refund demanded from supplier by store. If i buy a Tefal frying pan and get home finding it has no non stick and a large hole in it, i take it back and they get me one off the shelf, there is no way you'd accept them sending it back to tefal and getting a new one in 2 weeks.
i have waited 3 weeks on 2 occasions on Gigabyte RMA, i would't do the same in sainsbury! could you imagine
"i bought milk here today you can see the sale by date it is clearly been badly stored as it has curdled despite being in date"
"i'm very sorry to hear that we will send the milk off to farmer joe and he will examine it and we will let you know when your replacement milk is here in 2-3 weeks time"
But unfortunately that's the case so while its silly i'd just accept it.
I don't think Overclockers will be doing this though
. They said a week turn around which is presumably just the time it takes to send the old one back, them process the replacement and get the new one delivered.I agree it would be stupid for them to rma it to the manufacturer under warranty at this point, but i dont think that is what they will be doing.
I don't think Overclockers will be doing this though
I agree it would be stupid for them to rma it to the manufacturer under warranty at this point, but i dont think that is what they will be doing.
well then unless he is dropping it to and picking up from the store i don't see what can be done?
(i may have partially been venting frustration towards loosing my computer's functionality to gigabytes RMA for 2 months this year due to faulty parts)
Think only the first batch have Samsung - all the recent cards have been showing as Micron.
I don't think Overclockers will be doing this though
I agree it would be stupid for them to rma it to the manufacturer under warranty at this point, but i dont think that is what they will be doing.
A week is perfectly reasonable, even if the customer isn't happy about it (due to being impatient). It's obvious that if you are buying something via mail order, you may have send the item back and wait for a replacement if it is faulty. It is also perfectly reasonable for the retailer to inspect and test the item before issuing a refund or replacement.
If the item is being returned within 30 days, the customer doesn't have to wait for the item to be repaired. The law states that if the item is found to be faulty, the customer can ask for either a brand new replacement or a refund. That's how I understand the law anyway.
Indeed. I really dont think OCUK are being unreasonable here.
As i said earlier, if the OP wanted an advance replacement then he should have ordered from somewhere that does this sort of thing (but not many do).
The majority of retailers will expect a faulty item back to confirm it is faulty before issuing a replacement which i think is pretty fair.
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If an item is found to be faulty within 30 days, the customer does not have to accept a repair (return to the manufacturer). What the customer does have to accept, as far as I know, is that the retailer may take a reasonable amount of time to inspect/test the item before offering a refund or replacement. If the retailer hasn't got a replacement in stock, the customer can demand a refund.
What the customer can't do is demand an instant refund/replacement because they say that an item is faulty. It's only fair that the retailer can inspect/test the item to make sure it is faulty, or that it has not been damaged by the customer.
Agreed.
I once ordered a new TV from another large online retailer (I think it's the one you are thinking of). I knew that this particular TV could suffer from backlight buzz. It arrived, and it buzzed. I contacted the retailer and requested a replacement. They informed me that they couldn't send out a replacement, but would pick the TV up and give me a refund. If I wanted to try another TV I would have to order another one, which I did. The new one arrived just before the first one was picked up. That new one also buzzed. I contacted them again and they offered a refund. Both purchases were promptly refunded. I still use that retailer, a lot.
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What's yours?
Associate
His will be Micron as we have the same card.
My only grievance is not having the option to pay the difference for a different model. I am either faced with a lengthy refund process owing to my selected payment method, or an exact replacement. Obviously, my confidence in Palit's reliability has been affected, especially since I'm not the only person to have suffered this issue out of the 90 units sold during the sale.
I'm not averse to them testing the card to confirm the fault, just their policies on exchanges. If I was on the verge of purchasing an expensive PC elsewhere, they'd do their utmost to ensure they retained me as a customer. I'm sure you can find examples of this, such as on Trustpilot etc.
I'm not averse to them testing the card to confirm the fault, just their policies on exchanges. If I was on the verge of purchasing an expensive PC elsewhere, they'd do their utmost to ensure they retained me as a customer. I'm sure you can find examples of this, such as on Trustpilot etc.
Why cant you just order the card you want now and get the refund for this one?
I'd sooner wait to hear from OcUK before forking out another £400, thanks.
Well then you would have to do that either way. Most places will want the item back and to check it is faulty before replacing/refund.
if you want a different card, wait till you hear that they have confirmed it is faulty and processing the refund, then order whatever other card you want.
I really can't see how OCUK are being unreasonable here.
You weren't privy to the discussion I had with one of their representatives. Needless to say, he wasn't accomodating in the slightest, and his phone manner left much to be desired. It certainly wasn't the level of customer service I expected from OcUK.
I should be able to exchange it for a different item, it's as simple as that. One look at the reviews on Trustpilot clearly denotes them making exceptions to the rule.
Edit: I'm opting for a replacement, no matter the outcome. I'll stick with Palit if I have to, and only pursue a refund if the problem persists.
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You really should pay attention to the advice that's been given.
You seem to think you should be an exception to the rule, but unfortunately you are not.