** FEEDBACK WANTED ON LG PRODUCTS (FREESYNC) & CUSTOMER SERVICE/WARRANTY!! **

Headrat - you mention you run 3 x 24" at the moment, have you seen the video's of gaming on 3 x 34UC97?? its something to behold!

I would say that the forum is more honest than hostile, and obvioulsy people are more likely to inform when things arent going right as its expected to be ok if you get what i mean.

Hopefully Gibbo will read this and give me a call to get some deal pricing on our 21:9 monitors :)

Dan
 
Daniel,

Thanks for posting and your upfront approach.

I have a 34UC97-S too, and recently the BLB is becoming too much. I didn't get my monitor from OCUK, but have been looking at getting it repaired. I've registered on your website, but to be honest I'm not seeing any way to get it done. When I try and register a repair it just says postcode not valid.

I don't expect you to sort out my individual issue, but I thought you should know I'm struggling to see how it should be done, and it's possible that others might be doing the same (or maybe I'm an idiot).

Cheers.
 
Great to see a response, better late than never! :p

If all goes to plan then LG will be taken of my "monitor brands to avoid" list.

PS.

Don't forget about the glossy plastic finish, matte/brushed look is so much better :p
 
Hi Daniel,

I'm glad to see that you are now reading and responding on this thread, please could you send me a private message with your email address if you are able to help with my RMA on my 34UM95 which I purchased from OcUK last year when it was first released. I have jumped through the various hoops that LG support have asked me to by providing images of the issues but have not heard anything further on the matter.

Also, it would be good to know what your/Gibbo's response is to this question that Headrat asked:

HEADRAT said:
So the OcUK website used to state:

HEADRAT said:
"Warranty: 2yr (On-Site with LG - 0344 847 5454)"
Click to expand...

What is going to be done for customer that bought this monitor under that understanding?
Click to expand...

LG monitors were advertised on OcUK's product pages very clearly as coming with an on-site warranty for at least the past year and this was only recently updated to reflect that Daniel has confirmed that this was never actually the case. Many customers (myself included) would have based their purchasing decision on this.
 
This looks promising. Its always nice to see this kind of communication, and even better when it has such an impact. Hopefully this will turn out to be a win for everyone.
 
I'm looking at a 29" 21:9 monitor and notice OCUK don't carry the 29UC97. Now that Daniel has promised better QC this has gone to the top of my list. Will LG and OCUK be announcing a deal on that monitor?
 
Never again LG

LG support in the last month has been nothing short of horrendous.

Being told mine would be collected for repair of the DP connection which had an intermittent fault which had become worse and worse.
After contacting LG i was fed up with their excuses as to why it had not been collected, from packaging problems to just no contact from them at all, until after i had proceeded to threaten Ocuk with legal action if i did not get a resolution.
Eventually Ocuk gave me a `partial` refund for the time i had my goods, but i still lost £240 in 9 months, bearing in mind i originally reported the issue after just 45 days to Ocuk and was refused any help.

I will never purchase another LG product ever again, my first and last. I cant afford to be losing that kind of monies and to be without a monitor when i rely on it for shopping etc is just not good enough in this day an age.

Both LG and Ocuk need to take a long hard look at how they dont support their customers when there is an issue but are quick enough to accept the sale in the first place. And then to see we were also miss sold on the basis of the on site warranty its shocking and i bet i for one will not get any compensation for the miss sales or the lack of support when things went wrong, just dead ends and lacklustre help.
 
atomic7431 said:
LG support in the last month has been nothing short of horrendous.

Being told mine would be collected for repair of the DP connection which had an intermittent fault which had become worse and worse.
After contacting LG i was fed up with their excuses as to why it had not been collected, from packaging problems to just no contact from them at all, until after i had proceeded to threaten Ocuk with legal action if i did not get a resolution.
Eventually Ocuk gave me a `partial` refund for the time i had my goods, but i still lost £240 in 9 months, bearing in mind i originally reported the issue after just 45 days to Ocuk and was refused any help.

I will never purchase another LG product ever again, my first and last. I cant afford to be losing that kind of monies and to be without a monitor when i rely on it for shopping etc is just not good enough in this day an age.

Both LG and Ocuk need to take a long hard look at how they dont support their customers when there is an issue but are quick enough to accept the sale in the first place. And then to see we were also miss sold on the basis of the on site warranty its shocking and i bet i for one will not get any compensation for the miss sales or the lack of support when things went wrong, just dead ends and lacklustre help.
Click to expand...

I'd reject the partial refund and carry on with the legal action route.
 
FML1990 said:
I'd reject the partial refund and carry on with the legal action route.
Click to expand...

A part of me wanted too but im not overly well at present and things may only get worse not sure until ive seen a specialist in the coming days (not after a sympathy vote) and so decided to cut my losses and move on but be assured Ocuk are unlikely to get my business ever again.
 
Hi All

Drojman - as the Postcode shows up as invalid, can i check if you have tried to call our service centre to get the ball rolling?

Omar - i am a n00b to this forum, i have no idea how to PM?

Randell - i assume you mean the 29UC97C? yes, i think this will be on a deal with OCUK soon once Gibbo and i have spoken :)

atomic7431 - i am really sorry to hear that this has happened. things have changed as of now, and i am here (albiet only when i can be) to monitor things and help where i can

Dan
 
Dan, you need to enable the "Trust" feature on your forum account by clicking the "trust" button which is alongside "quote", "multi+" and "quick" at the bottom of your posts. This will prompt you to login with your forum credentials again and then you can tick the checkbox to enable Trust, then you will be able to click the "trust" button at the bottom of my post and send me a message.
 
Hi Dan, I didn't get anything through from you but I have now sent you a trust message which I believe you should receive via email. If you could please respond to that I would really appreciate any help you can provide in getting a resolution to my issues.
 
Thanks Daniel I'll keep an eye out.

Hope the deal isn't the £349.99 it's now listed on the store site for! It's in stock cheaper elsewhere!
 
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Just in case anyone is still following this thread I got in contact with Dan from LG and unfortunately there has been zero progress on resolving my issues :(

I would strongly advise people to avoid purchasing an LG monitor as clearly neither they nor OcUK stand behind these products.

Also, there has been no comment at all from OcUK about the fact that these LG monitors were being wrongly advertised as having an on-site warranty for well over a year before it was corrected.
 
January update, LG are supposedly going to collect my monitor today (for a repair that may take up to 2 weeks), but I'll believe it when I see it as they have managed to mess up the collection once already.

Over a year to get a monitor repaired/replaced is pretty terrible service compared to pretty much any other respectable manufacturer (Dell, Samsung, etc.)
 
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