Hazro - Any Update?

This is the reply I received (pretty quick too) regarding my yellow tint and backlight banding:

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Back-light non-uniformity is a drawback of the S-IPS panel and is to be expected. An ISO policy exists which outlines the acceptable limits of non-unifirmity in panels (which can be as high as 20% coverage on some panels). Hazro can conduct checks to check if the issue is within sepcified limits. Hazro do not offer Swap Out services on issues which require either confirmation or investigation. It is therefore advised that should you wish to file for an RMA, Hazro will recall the product and conduct all the tests. Section 3 of Hazro's Warranty policy will apply should a monitor be found to have no fault...
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I'm especially concerned wtih the 20% coverage figure, that's pretty high isn't it?? It seems as if Hazro don't really give a crap about what the consumer get, with regards to their banding and dead/stuck pixels policies.

Anyways they didn't address the yellow tints which, even though it may come under banding, is quite a bit worse. I may try returning it under DSA and buying another one at the same time, and forget dealing with Hazro...
 
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Is that me or the OcUK support is weak ?

I sent back my 24Wi Hazro monitor last friday after I found it DOA (see its image here compared to my other LCD : http://img254.imageshack.us/my.php?image=dsc03299hs5.jpg ) and I just received an email TODAY stating that the test phase should last up to 10 days !!!

This means that since the day I first received the Hazro I would wait nearly ONE MONTH in total before I have another working LCD @ home ... is that normal ?
 
When people are putting down their OCUK invoice number, are you just putting down you order number, I can't see an invoice in my email or on the user account system on the website :(

Thanks
 
Firstly, I haven't received this email, despite mailing Hazro twice.

Secondly

It is important to note that firmware changes are NOT
upgrades and should ONLY be considered if necessary. If any
of the above problems do not affect your monitor or you
consider them to be tolerable, you are advised to retain
your monitor as RMA can result in swap outs [i.e. receipt of
a completely different unit to the one you already have].
This can result in receipt of a unit which has stuck
pixels/banding which Hazro deem acceptable for issue in line
with the ISO policies.

Seriously? Wtf????? I send my monitor back to get the banding fixed and they could send me another WITH banding??
 
And in their terms and conditions :

In this cases, Hazro has opted to collect the Product from the Customer’s premises [ground floor UK mainland collections only]. In the event of a failed courier collection [i.e. whereby the courier was unable to collect for any reason], Hazro reserve the right to charge the Customer a fee of £20 [payable by Customer via BACS or Cheque]. All subsequent costs in relation to returning the monitor back to Hazro will be borne by the Customer. To avoid this, please ensure that somebody is present on the day of collection, the unit is ready and prepared in suitable packaging and the necessary documents are enclosed for the attention of Warranty Services.

All this nonsense when their warranty for the first year is supposed to be ON SITE. Surely they are breaking their terms of warranty?
 
CooperFBI said:
Firstly, I haven't received this email, despite mailing Hazro twice.

Secondly

It is important to note that firmware changes are NOT
upgrades and should ONLY be considered if necessary. If any
of the above problems do not affect your monitor or you
consider them to be tolerable, you are advised to retain
your monitor as RMA can result in swap outs [i.e. receipt of
a completely different unit to the one you already have].
This can result in receipt of a unit which has stuck
pixels/banding which Hazro deem acceptable for issue in line
with the ISO policies.

Seriously? Wtf????? I send my monitor back to get the banding fixed and they could send me another WITH banding??
Click to expand...

CooperFBI said:
And in their terms and conditions :

In this cases, Hazro has opted to collect the Product from the Customer’s premises [ground floor UK mainland collections only]. In the event of a failed courier collection [i.e. whereby the courier was unable to collect for any reason], Hazro reserve the right to charge the Customer a fee of £20 [payable by Customer via BACS or Cheque]. All subsequent costs in relation to returning the monitor back to Hazro will be borne by the Customer. To avoid this, please ensure that somebody is present on the day of collection, the unit is ready and prepared in suitable packaging and the necessary documents are enclosed for the attention of Warranty Services.

All this nonsense when their warranty for the first year is supposed to be ON SITE. Surely they are breaking their terms of warranty?
Click to expand...

CooperFBI said:
Oh and their web form is coded by a buffoon. My confirmation had my first line repeated 3 times instead of address line 1, 2, 3.

Annoyed.
Click to expand...

and Breath..........................
 
This is really beyond a joke, I have a monitor almost perfect, except for the banding issue which is only a few days old, if I send it for the firmware upgrade I could end up with a different monitor with stuck pixels and banding...

I have sent Hazro web ticket if this is really the case, I would rather send this monitor back and get a refund. I am not holding much hope of a response from Hazro will wait a few days and get a refund. OCUK should stop selling these monitors with faults until they are supplied with the fixed version, its unfair to expect customers to purchase monitors and then have to send them away for repair, which could lead to them getting someone elses used monitor with maybe more faults.

-- Web note to Hazro --

Please tell me this is really not the case, how can you expect customers to be happy with holding on to monitors with issues from day one of purchasing them; and then to be told when they return their monitor for the firmware upgrade, they could end up with different monitors, which could have stuck/dead pixels and banding? I could understand if these were monitors that are a few months old, but for monitors newly purchased, where customers have been patient and had their faith in Hazro to resolve the issue, a statement like this is released..

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FURTHER INSTRUCTIONS:
----------------------------------------------------------

It is important to note that firmware changes are NOT upgrades and should ONLY be considered if necessary. If any of the above problems do not affect your monitor or you consider them to be tolerable, you are advised to retain your monitor as RMA can result in swap outs [i.e. receipt of a completely different unit to the one you already have].
This can result in receipt of a unit which has stuck pixels/banding which Hazro deem acceptable for issue in line with the ISO policies.

---

Please let me know if this is really the case I would rather send this monitor back and get a full refund.

Thanks
 
Would be interested to know if OCUK has received updated stock with better shielding for the green snow issue and the gradient banding firmware fix already applied or if there is any sort of ETA for the above.

If not then I'll probably wait for them to sell a few first and hope new stock is problem free.
 
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Remember what I told you a few days ago, all this Hazro 24Wi story is a complete joke with a the worst service level I have ever seen from Hazro (Gold medal winner) and OcUK (unable to communicate on their stock items, unable to replace a DOA product in less than one month, unable to test a returned LCD in less than 10 days ... etc ...)
 
CooperFBI said:
Oh and their web form is coded by a buffoon. My confirmation had my first line repeated 3 times instead of address line 1, 2, 3.

Annoyed.
Click to expand...

I had the same issue, I was using google chrome, should have probably used IE and not a beta browser :/

I sent them a webnote after, stating that it seemed to happened and what my complete address should be.
 
I would imagine that if your monitor is perfect apart from the banding issue, then in all likelihood, you'll get the same monitor back.
They will have to put the disclaimer on there, because for some issues, they may well have to replace.
I wouldn't panic just yet.
 
I think Hazro are just covering their backs. It makes no sense for them to give you a completely different unit to your own unless it's beyond repair. It would be a waste of time and resource.
 
Just wondering, since no-one else has mentioned it, anyone else also has the uniformity issues? I know S-IPS screens are susceptible to bad black levels at an angle i.e. with a dark image, when you're in front of the centre the corners may look like a grey, and when you're in front of one corner the others may look like a grey (which I can live with) but it's the yellow tint in my lower right corner which drives me insane.
 
Rajveer said:
Just wondering, since no-one else has mentioned it, anyone else also has the uniformity issues? I know S-IPS screens are susceptible to bad black levels at an angle i.e. with a dark image, when you're in front of the centre the corners may look like a grey, and when you're in front of one corner the others may look like a grey (which I can live with) but it's the yellow tint in my lower right corner which drives me insane.
Click to expand...

My colour tinting seemed pretty consistent with viewing angle. There is a slight warmer tint to the edges, but as you mention S-IPS/H-IPS screens are susceptible to it.
I would prefer it not to be there, but it doesn't really add to my problems.
 
I've mentioned the white tint before, and if you read a few pages back you'll see reference to people talking about the yellow tint.

I only noticed a yellow tint in the middle top of the panel a few days back, before anyone had mentioned it, and it was whilst looked at a completely white page, so it doesn't really bother me as I never really see it, so for me it's not worth risking getting any dead pixels on a new panel!
 
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