Hello All....Official Gigabyte Support Rep

mrdbristol said:
Hi Giga-man.

Could you have a look at this thread regarding my P67A UD4 ( 1st gen , not B3 ) motherboard ;

http://forums.overclockers.co.uk/showthread.php?t=18447616
(...)
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Hi, replied there accordingly

REDNINEAPB said:
Hi Giga Man,

I have a Z77X-D3H running F15 bios when in the Uefi it wont let me use my Razer mouse am I missing some setting or is it just not compatible?
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jonclancy said:
Same here - just flashed to F15 and although my Razer Death Adder works, the vertical plane is inverted. (...)
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Please try to upgrade into F16d bios
If this won't solve it then contact our tech support


Casterina said:
I've the Asus Xonar DGX 5.1 sound card, when I plug it into the motherboard (Gigabyte Z77 D3H) it boots up but there's no display
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Use this F19b bios

@all

Having any technical problem or question about our product? Here are a few ways you can get it solved / replied (in case when the point of purchase is not able to help you):

- Try the latest bios, sources are as follows:
1. our website
2. Tweak Town forum
3. our forum

- Submit a ticket at our technical support page

- Search for the solution / ask other Gigabyte users at our forum

If above fails just let me know in this post or send me the trust message.
Thanks:)
 
Hey GIGA-Man!

I have been hearing high pitched noises coming from my motherboard recently (GA-Z77X-D3H). Is this a common issue? Is there anything that can be done about this?

Thanks,
Harry :)
 
Evening GIGA-Man :)

I recently purchased an x79 ud3 which gave me a lot of grief and finally gave up the ghost a few days ago. The seller told me and i belive that i can rma the motherboard myself to your good selves, would you have a point of contact for me as i have never had to rma anything to gigabyte before.
Much appreciated in advance :)
 
ToxicTBag said:
Evening GIGA-Man :)

I recently purchased an x79 ud3 which gave me a lot of grief and finally gave up the ghost a few days ago. The seller told me and i belive that i can rma the motherboard myself to your good selves, would you have a point of contact for me as i have never had to rma anything to gigabyte before.
Much appreciated in advance :)
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The rule is you RMA the product in your place of purchase. If there are any problems then you can contact our RMA dept directly under: [email protected]
P.S. Thanks for trust, received.

haz_pro said:
Hey GIGA-Man!

I have been hearing high pitched noises coming from my motherboard recently (GA-Z77X-D3H). Is this a common issue? Is there anything that can be done about this?

Thanks,
Harry :)
Click to expand...

Try upgrade into the latest bios. It this won't help then just RMA it.

IT Troll said:
Please can you take a look at the end of this thread regarding problems with the backlight on the Aivia Osmium keyboard. I have also posted in your own forum where there is another report of the issue.

http://forums.overclockers.co.uk/showthread.php?t=18444650
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The best woudl be to contact our tech support directly
 
Hi,
Could you comment on my other thread. Will this motherboard do all that I want it to do, and will it be compaitble with all future AM3+ CPUs.
Thanks

AMD Bulldozer FX-8 Eight Core 8150 Black Edition 3.60Ghz (Socket AM3+) Processor - Retail with H20 Cooler
Gigabyte 970A-DS3 AMD 970A (Socket AM3+) DDR3 Motherboard ** FREE NEXUIZ GAME **

I want to use my current Phenom II X2 550BE and unlock the cores (which works fine on my current motherboard), then at some point upgrade to the above CPU.

Can I confirm this M/B will be able to unlock the cores and also take the bulldozer and future AMD CPUs?

Is this board future prooofed to all new AM3+ CPUs or does it have something missing?

Thanks
 
Hi GIGA-MAN.

Had problems now for 6 months when i purchased a i7 3770k. multi was locked for 6 months so couldnt overclock. now with new bios, unlocked multi and now having problems with cpu volts.
im talking to gigabyte tech team and they say the motherboard cant go over 1.2 volts because of i7 3770k heat limitations. i can put in 1.4 volts and it wont go over 1.2. stock this cpu is 1.164 so that isnt much over stock. i have emailed them saying the cpu can go to 1.35 volts safe on intel specs as as long as good cooling is used. they say 1.2 is as much as i need. i know this is a load of ____. when i purchased this board i payed £295.00 and even now after bios update cant use any gigabyte software and the drive bay overclocking unit dont work, causes the pc to freeze. load line calabration has vanished, i really think i have been ripped off as i informed the seller 4 weeks after i purchased the board and was told to wait for a bios update. 6 months later no better really. on the box it states ivy bridge compatable and to say it is is a joke. I cant understand how your tech department say 1.2 volts is the max this chip will run safe. just because your bios wont go over that. 6 months i have sat on this motherboard unhappy, 4 weeks after buying this board sent the company email saying im not happy with this purchase that was 4 weeks after i bought it. 6 months later its no better. is there anything u can do as i want a fully compatable motherboard like i asked when i bought this and its not. please look into this because if i cant get this resolved i will never buy gigabyte again. i have payed a premium for a premium board that dont work as intended or told it would. i would like to change for a fully compatable board like i asked the company i bought it from.. :(
just like to say my cpu stock is 1.164 so 1.2 volts is nothing to say its more than i need is not acceptable. :( i even posted problem over at xtremesystems and they cant understand it aswell.
 
Last edited:
Nelly said:
I have a question:

When will we see the Gigabyte GA-Z68-Gaming in the UK?

gagaming.jpg
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Stay well clear of this board if u want to go ivy bridge will not go over 1.2 volts on the cpu, even when stock is 1.164. should be ok with none ivy bridge.
 
Dazboots said:
Hi GIGA-MAN.

Had problems now for 6 months when i purchased a i7 3770k. multi was locked for 6 months so couldnt overclock. now with new bios, unlocked multi and now having problems with cpu volts.(...)
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First of all apologies for the problem. I assume from your other threads that you have Sniper 2, correct? I will check about this case internally and will try to make you happy. Please hold on

newbuyer17 said:
Hi,
Could you comment on my other thread. Will this motherboard do all that I want it to do, and will it be compaitble with all future AM3+ CPUs. (...)
Click to expand...

Replied at: http://forums.overclockers.co.uk/showthread.php?p=22986321#post22986321
 
GIGA-Man said:
First of all apologies for the problem. I assume from your other threads that you have Sniper 2, correct? I will check about this case internally and will try to make you happy. Please hold on



Replied at: http://forums.overclockers.co.uk/showthread.php?p=22986321#post22986321
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Thank your for the speedy reply yeah i have the sniper 2 board. i have tried all the bios from F5 , U1A , to U1C all the same. in 13 years of pc building and buying high end components i have never had this problem.
 
Hi GIGA-Man,

Slightly off topic but whats Gigabytes policy regarding stock cooler removal on your gfx card range?

Are we allowed to remove lets say the 670 windforce cooler and apply our own TIM or fit a water block for our silent machines without voiding the warranty?

Kamz
 
kamz said:
(...)whats Gigabytes policy regarding stock cooler removal on your gfx card range?

Are we allowed to remove lets say the 670 windforce cooler and apply our own TIM or fit a water block for our silent machines without voiding the warranty? (...)
Click to expand...

Have a look here as this was discussed already some time ago. Thanks!
 
GV-R797OC-3GD

Hi Giga-man and welcome.....

Been having some problems with my new 7970 oc windforce 3 (GV-R797OC-3GD) it looks very much like the voltage is locked and hard coded on the card to stop any further overclocking, as even bios changes do not unlock the voltage.
Could you please confirm if this is by design or a possible faulty card :confused:

Thanks ...
 
Hi Giga-man,

I upgraded my GA-P67A-UD3-B3

http://www.gigabyte.eu/products/product-page.aspx?pid=3765#bios

to the u1a BIOS via a BOOTABLE USB and now when I try and power on I just get a black screen, not post, no boot.. NOTHING!

The BIOS update seemed to go without a hitch, when it finished it told be to reboot which I did, now just a black screen! The fans come on and the keyboard lights up etc but there is no output to the display.

HELP!!

HEADRAT
 
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