Hello All....Official Gigabyte Support Rep

I'm still waiting for Gigabyte to fix the ACPI issues with the GA-686BX Pentium 2 board I bought back in 1998. And yes I'm still sore about it 13 years on after the board has long since been recycled ;)

Still, it's good to see support reps on the forums! :thumbup:
 
GIGA-Man said:
Hi chaotic_uk & rolypolyman

Don't worry about these bioses. If there are available at our website then it means they should be rock stable (even marked as beta).
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so what you are saying is that no new bios work is being done atm ? ;) , why is a non-beta bios not ready for download after months of waiting ? . seems to me that all work is stopped on these boards now that newer boards are out , is this a way to force us to buy new boards ? . not happy with gigabyte tbh seeing little or no info is forth coming , i have never got a reply from CS which i sent months ago which i think is rather poor . time to move to a better supported brand of mobo me thinks
 
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Welcome and I think you will be busy!

For instance when are you going to fix the cold boot/reset issues on the z68 ud4.

If I shut down and then restart, the bios always resets to stock so I need to go in each time and load my 4.6ghz profile (which is stable).

Pressing reset also has the habit of triggering this behaviour too. On another point s3 sleep does not work properly: it starts the pc up but not the video card.

I'm on the latest F6 bios and not the only one who has this problem.

thanks
 
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GIGA-Man said:
Hello All,

I just wanted to introduce myself.
I'm from Gigabyte and will be officially supporting users on OcUK forums.

If you have any questions then please feel free to post them and I will try my best to answer them within a reasonable time frame.

GIGA-Man
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Hi, i have the new 990fxa-ud5 and have a couple issues with it i'd like some answers for, my cpu is a 1090t, firstly why when i have the cpu vcore set to 1.475 in the bios does hwmonitor report the vcore to be 1.52 volts at idle, when i then load up the cores with a program like prime95 it then go's to 1.47 but sometimes drops to 1.46 and generally doesnt seem to be very accurate. Thats just an example it seems whatever i set the vcore to in the bios at idle it is higher, if its set to 1.5v in the bios then at idle it seems to set it to 1.54 and then when i run prime it drops to 1.47 and stay there, the voltage does not seem at all accurate regardless of what its set to.

is there any known issues with this board and will they be resolved as i'm in two minds as to whether to return this board now and go for an asus sabertooth board. A quick google and a look round other forums has thrown up similar problems with other owners and i'm quite dissapointed really i expected more from this board given the price i payed for it, i'd like to persever and get these things corrected as otherwise i like it and it has the features i need but need to understand firstly why this is happening and whats going to be done about it.
 
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wouldnt mind an answer to this, why is the voltage set in the bios different to that which we actually get, if i leave everything stock this motherboard sets my voltage as 1.52v which is way to high.

I have seen nothing but complaints about the ud5 board are you going to make any comment on this?
 
GIGA-Man said:
Hello All,

I just wanted to introduce myself.
I'm from Gigabyte and will be officially supporting users on OcUK forums.

If you have any questions then please feel free to post them and I will try my best to answer them within a reasonable time frame.

GIGA-Man
Click to expand...

I am having issues with your RMA team can you please check your emails ( i sent you a msg via this sites trust system that forwards it to your email address )
 
Your RMA team seem happy to leave me with a 1gb gtx460 that is beeing detected as 768mb...

ive checked without removing that heatsink and i can see its physically got the correct number of memory chips installed.

I tried to run your bios updater tool to check if someone has flashed the wrong bios onto my card and it totally locked up my system before the bios utility had even loaded and since im experiencing a lot of issues with the card. (system will nolonger boot if the 460gtx is my main display etc, which is why i RMA the card in the first place)

the revision 3 version of the card has a 192bit memory bus and im starting to wonder if it also has less ROPs like the 768mb version.


it should be
1024mb of memory
256bit memory bus
32 ROPs (i would be happy with less rops and a lower memory bus if the card actually worked as a 1gb model but its not)
h04.png

eCdE8.jpg

obviously it should show more like this
http://www.techpowerup.com/gpuz/2azr8/
I even bought a gigabyte 7850 while this card under RMA because I had faith in your brand.

the plan was to put the gtx460 into my sons computer as an upgrade for him
 
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Hey Giga-Man, whats this with absence of VCORE controls on Z77M-D3H ?
I was looking to doing some overclocking, but without manual VCORE control it's a tricky proposition... Will this be fixed in bios updates ? When ? (apparently this issue plagues several boards too, not just this one...)
 
GIGA-Man said:
Definitely not, as you know from http://forum.giga-byte.co.uk/index.php/topic,9567.msg73105.html#msg73105
Click to expand...

I posted that at the point where i was told your RMA department couldn't do anything further and they would have to contact HQ in taiwan about product branding.

the RMA person showed me pictures of a gtx460 with the model number laser etched onto the pcb telling me this is how the card should look and because mine had a sticker the seller must have hidden the true model number behind it.

with persistence they have agreed to arrange a collection so the memory bus and bios can be examined.
 
Have you come across the following issue on a Z77X-D3H before?

I have been using a tv as my only screen now for a few years and this graphics card with it for ~6 months with no issues..

I recently upgraded motherboard/proc/ram and straight away i was having issues with it booting up.

Only part of the post screen will display on my tv... i cant enter the bios and cant load past there..

After lots of the usual checking i tried a different monitor.. the bios shos up fine there and loads up no problem.

I can use the computer fine as long as the TV isnt the only screen.. it will just keep trying to post until a different monitor is plugged in /the tv is unplugged.

I previously was connecting with a dvi-hdmi cable but i have even tried with a hdmi-hdmi and im still having no luck.

Has anyone come across a similar issue before? Everything else seems fine just frustrating that i need a different screen to work with the set up..

I have been using the tv now for a few days without any issues.. just with the other monitor as the second display.

Any suggestions would be great

Thanks
 
Not a question as such, but... why on earth are the CMOS battery and reset jumper right under where the VGA cooler needs to be on the GA-M61PME-S2P? Having to pull my graphics card every time I screw my RAM timings makes be very sad :( (Also, SATA port placement limits the size of VGA you can fit)

1276.jpg


EDIT: Also, genuine question- will the F7 BIOS for that board ever go out of beta? I'm using the beta version and it seems fine (and fixes a few bugs I was having), but it'd be nice to have that little bit of peace of mind.
 
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