Caporegime
They then offer to let me open the replacement handset for damage... 1st one had white dust along the top of the screen which wouldnt move, so he goes off and gets another... 2nd one scratched out of the box
He didn't buy my story that this was a problem, and has a big discussion ongoing.. Basically saying "we've sold hundreds.. All fine".
FFFFFFFUUUUUUuuuu
Wut? So they bring you two out of which are faulty / damaged and sticks to the story of it not being a common issue.