Hi guys i have had an email from amazon and i wasnt going to publish it but i am disgusted how there senior team has treated me i wont go into details but read this.
Dear Mr Goodbody,
LG have advised that you contact them to have a couple of sets of alternative
glasses sent to you. This will resolve the issues with viewing the TV.
They have also mentioned the following.
"LG have said: I have had some clarification back from HQ with regards to the
purple ghosting on the DM2780D. The first point is to stress that there is
nothing wrong with both the TV and the glasses. It is to do with the
polarization and the distance that the viewer is seated from the screen. With
this said there is a fix and it is within the glasses and we have some glasses
being sent over to our customer service department so in the future if people
complain they can contact us and we will send them out a couple of sets to
remedy the problem. Most people remedy themselves and normally move back from
the TV and it corrects the picture"
If you still wish to contact our Head Office about this, please use the address
below:
Amazon.co.uk,
Customer Services,
Patriot Court,
1-9 The Grove,
Slough,
Berkshire,
SL1 1QP,
United Kingdom.
Please make sure to include your order number and e-mail address in your letter
and be aware that it may take 10-14 days to reply to queries sent by traditional
post.
Alternatively, you could send your letter, as an attachment to an e-mail, to the
e-mail address
[email protected].
Please note that all letters received to this address will be passed to Customer
Service for resolution.
I hope this helps. We hope to see you again soon.
Seán Murphy
Executive Customer Relations
Amazon.co.uk
http://www.amazon.co.uk
As eyetrip said the more people that send an email to watchdog the better i have recieved a response from them but the more complaints the recieve the better also i have updated comsumer direct and they have passed the info onto trading standards.
Lies Good LG new moto lol
