LG Flatron W2600HP 26

[~Divine~Wind~]

The issue with this monitor hasn't affected me as I ended up deciding against this monitor but to mirror some of the opinions given thus far...

I also think that charging on order rather than on dispatch will put off a lot more customers than you think. When ordering items online I know people who only preorder stuff from places that charge on dispatch. It would also be of benefit to OcUK as you should get a better picture of how many of x item you will need to stock as with no charges until despatch people would be more willing to preorder from yourselves rather than competitors who do not charge until dispatch.

Some people see charging on order not on as its money they could have in their own accounts building up interest, small amounts I know but its the way some people see it.

+1 For OcUK charging on despatch

 

[KWJay]

The issue with this monitor hasn't affected me as I ended up deciding against this monitor but to mirror some of the opinions given thus far...

I also think that charging on order rather than on dispatch will put off a lot more customers than you think. When ordering items online I know people who only preorder stuff from places that charge on dispatch. It would also be of benefit to OcUK as you should get a better picture of how many of x item you will need to stock as with no charges until despatch people would be more willing to preorder from yourselves rather than competitors who do not charge until dispatch.

Some people see charging on order not on as its money they could have in their own accounts building up interest, small amounts I know but its the way some people see it.

+1 For OcUK charging on despatch

Can you imagine the hoo-haa if that had happened in this case? Also, if no money has changed hand i think (correct me if i'm wrong) that OcUK would be within their rights to cancel all the pre-orders as the product not being available. I think that as the money has been taken they have to honour the original price (again, correct me if i'm wrong!)

Personally i see it as "It's on my cred card, i have 57 days with no interest on it, may as well wait the 57 days!" if it doesn't show up by then i'll cancel and that counts as a payment on the card!

 

[~Divine~Wind~]

Cant have it both ways.
Also correct, no monies exchanged, no contract formed.

 

[Blackjack Davy]

Oh good grief! Guess whats happened now?

I've been issued with a refund!!!

I didn't even ask for one!!

I was quite happy to wait for one of these monitors to turn up at the price I paid for it and now after all this palaver I can't even get that!

I'm furious!

 

[KWJay]

Oh good grief! Guess whats happened now?

I've been issued with a refund!!!

I didn't even ask for one!!

I was quite happy to wait for one of these monitors to turn up at the price I paid for it and now after all this palaver I can't even get that!

I'm furious!

I've just checked my order and it still says "in our warehouse queue" and ive not had any email saying mine's cancelled. I'd call them and find out what's happened. May have just been an error by one of the staff...

 

[TAC4U]

Mine still says "in our warehouse queue", along with another order I made three days ago... that order was supposed to be delivered next day but - despite all the products being in stock - I still haven't heard anything, which means it's missed being delivered for my birthday (which was today). I really don't mind waiting if I'm informed of any delays but customer service here is definitely lacking. So that's £550 absent from my account with nothing to show for it. I was looking to order a 5870X2 from here as well I'm not interested in playing a lottery.

I still respect OCUK but I can understand why it has such a poor reputation. I'll keep my orders in place - because I'm still hopeful they'll deliver - but I've had much better experiences on other sites.

 

[KWJay]

Mine still says "in our warehouse queue", along with another order I made three days ago... that order was supposed to be delivered next day but - despite all the products being in stock - I still haven't heard anything, which means it's missed being delivered for my birthday (which was today). I really don't mind waiting if I'm informed of any delays but customer service here is definitely lacking. So that's £550 absent from my account with nothing to show for it. I was looking to order a 5870X2 from here as well I'm not interested in playing a lottery.

I still respect OCUK but I can understand why it has such a poor reputation. I'll keep my orders in place - because I'm still hopeful they'll deliver - but I've had much better experiences on other sites.

Strange, every order i've made with OcUK (apart from the LG, but i don't blame them for the situation) has been dispatched promptly and delivered when expected. Never had a missed order.

Ordered from another place for my GTX280 as it had them in stock cheap, placed order at 6.30am, when the card was in stock and they failed to post it the same day.

Suppose everyone has different experiences.

 

[TAC4U]

Suppose everyone has different experiences.

Exactly, but obviously with two problematic orders my opinion isn't going to be as high. Still, I appreciate staff taking the time to respond here, which is something other sites don't do.

 

[Blackjack Davy]

I've just checked my order and it still says "in our warehouse queue" and ive not had any email saying mine's cancelled. I'd call them and find out what's happened. May have just been an error by one of the staff...

Unfortunately I have no option but to phone from my mobile while at work and I'll be kept on holding on the line for goodness knows how long anyway... not impressed at all.

I've sent a webnote too.

Edit: just checked the RMA history. It seems it's been automatically refunded for some reason:

Stock Code Description: MO-076-LG
Return Reason: Wrong Product
User Note: Sent W2600H-PF should be W2600HP
Requested Action: Replace
Status: This item's processing is finished.
Outcome: Refunded

 

[capriboy1978]

my account claims to have no outstanding orders.... the order with the screen on says complete but the screen hasn't been shipped obviously. Also the order total tallies with everything but the screen and as we all know OcUk took the entire amount inc the screen from my bank. Prob just the way their system works but going to give them a call now. Never had to wait long in the queue.

 

[capriboy1978]

sorted.. screen is outstanding but the website for some reason isn't showing it as a back order. you have to smile.

 

[Blackjack Davy]

Didn't have a chance to phone today, probaby try first thing tomorrow morning.

I got a reply from my webnote though... basically the guy didn't have a clue what I was talking about, didn't know what Slackworth had said on the forums and wasn't my monitor delivered anyway?

What a shambles.

 

[I am me]

My order still shows queued (which I guess it should at the moment).

It is a little worrying that not everybody at OC seem to be on the same page...

 

[TAC4U]

I must be a sucker for punishment but now that the Corsair H50 is in stock I've just placed another order at OCUK. I've sent a WebNote about my second order, so hopefully that can be cleared up soon. However, if they can't deliver on three separate orders then I'm going to have to find somewhere else to shop.

 

[Blackjack Davy]

Well I finally got to speak to someone after waiting 20 minutes on the phone, after which I was told I was refunded because their was a **** up with the ordering and they couldn't offer the monitor as they have no idea as to when or even if they ever get any in stock, it could be weeks or even months...

I told them it didn't matter, I was prepared to wait anyway, and they told me they weren't taking any more pre-orders, so I told them I had already pre-ordered, they then told me again they couldn't supply...

So I then asked what about the all the other people who had pre-ordered, what about their orders, I was told they're probably in the process of having their orders cancelled....

I give up.

I'm through with OCuk.

 

[I am me]

Well I finally got to speak to someone after waiting 20 minutes on the phone, after which I was told I was refunded because their was a **** up with the ordering and they couldn't offer the monitor as they have no idea as to when or even if they ever get any in stock, it could be weeks or even months...

I told them it didn't matter, I was prepared to wait anyway, and they told me they weren't taking any more pre-orders, so I told them I had already pre-ordered, they then told me again they couldn't supply...

So I then asked what about the all the other people who had pre-ordered, what about their orders, I was told they're probably in the process of having their orders cancelled....

I give up.



I'm through with OCuk.

Thanks for the info.

 

[MKay]

Well I finally got to speak to someone after waiting 20 minutes on the phone, after which I was told I was refunded because their was a **** up with the ordering and they couldn't offer the monitor as they have no idea as to when or even if they ever get any in stock, it could be weeks or even months...

I told them it didn't matter, I was prepared to wait anyway, and they told me they weren't taking any more pre-orders, so I told them I had already pre-ordered, they then told me again they couldn't supply...

So I then asked what about the all the other people who had pre-ordered, what about their orders, I was told they're probably in the process of having their orders cancelled....

I give up.

I'm through with OCuk.

So wait, thanks to LG's screw up Overclockers offer a ~£500 monitor for £300, and you're upset because they won't honour the original pre-order price? So you're done with them because they're not willing to take a £200 hit because of LG's mess up? What am I missing here?

Don't get me wrong, by the sound of things OC could've handled things a helluva lot better, especially keeping people informed and taking more care that it was an IPS panel in the first place. Many suspected something was wrong from the start. Unless it's was an end of life product the price was £180 less than anywhere else, which means either LG massively dropped the price (which they should do anyway, as they'd sell boatloads of these screens at a sub £350 price) or there was a mess up because of the item numbers.

Given the absolutely lack of anything between the ~£400 24" IPS and ~£1000 30" IPS panels, I still think these would sell reasonably ok if they could be sold for close to the 24" prices. Hopefully someone from LG will realize that..

 

[Lancasthor]

Screw poker. This is how information age citizen gambles.

1) Correct item.
2) To the right place.
3) In one piece.
4) Within a reasonable time.

Im still hoping for a 4/4 result from Oc.
I must be an optimist afterall.

Looks like this issue is between Oc and Lg now .. and the little print in their deal. I do hope that it reads HP-BF in their paperwork, or it'll be game over.

-- Order date and time: 19 Aug, 09, 5:01 pm. --

 

[capriboy1978]

So wait, thanks to LG's screw up Overclockers offer a ~£500 monitor for £300, and you're upset because they won't honour the original pre-order price? So you're done with them because they're not willing to take a £200 hit because of LG's mess up? What am I missing here?

I'm sorry to sound harsh but you don't sound like you have any idea whatsoever. I and the rest of the guys in this boat didn't order from Lg. We ordered from OcUK. OcUK advertised a 26" s-ips monitor from £x. we paid the £x in good faith. OcUK staff supported the queries here stating it was a s-ips version. There is business to make money, note the word business. Sometimes in business you lose money. Sometimes a little, sometimes more. Staying in business means making more than you lose. It's simple. I'm sure your school of thought would be most welcome in our current government or banking system, but thats another thought for another day. I've read all the small print and i'm electing to keep stum for now as upto now I've had a good experience with Ocuk. I even tried to order with them again on thurs - i'll feedback on this maybe early next week. As i've stated before I could say more but to be fair and reasonable I won't at this point.

Fwiw even if OcUk took the complete hit themselves (maybe someone their end ballsed it up / maybe they want to be the company we all trust they are) they wouldn't be losing £200. Profit margins may be tight in IT but there not non existant. Whats more premium (ips) monitors from a non premium brans (Lg) would attract a much better margin than other IT lines like GFX cards. Look at the flip side, should this fall through how much money WILL they lose - ignore what some ppl may do as a result - there will be a hel of a lot of goodwill lost, and not just the ppl who preordered. Look at how many ppl have read this thread... do you think next time OcUk have a fantastic pre-order offer on ppl won't remember this debacle. When a business is sold often the goodwill attracts a higher price than the physical stock / fixtures and fittings etc.

I'll finish on that I'm optimistic the right outcome will come through. Be that the product ordered and paid for as agreed or some other, equally acceptable solution. I understand that this won't be resolved overnight but it shouldn't take long.

 

[MKay]

I'm sorry to sound harsh but you don't sound like you have any idea whatsoever.

Actually, I strongly considered pre-ordering this screen. Although the main reason I didn't was because of the U2410, the other was because I suspected - if this wasn't end of life pricing to shift stock - a mistake had been made thanks to the similar codes LG have. In that case it sounds like I had more of an idea than you

I'm sure your school of thought would be most welcome in our current government or banking system, but thats another thought for another day.

I'm not sure what the heck that's supposed to mean, but try not to extrapolate too much about people from their posts - it tends to be a rather pointless and foolish endeavor.

OcUK advertised a 26" s-ips monitor from £x. we paid the £x in good faith. OcUK staff supported the queries here stating it was a s-ips version.

Nobody is arguing OcUK didn't screw up by offering the product for sale. However, pardon me for pointing out that it's just as unreasonable to expect them to honour an incorrect price, not least when it was someone elses mistake (And there's evidence it was someone elses mistake because another site which starts with N and ends in tech had the same monitor offer, which is now removed too.)

Fwiw even if OcUk took the complete hit themselves (maybe someone their end ballsed it up / maybe they want to be the company we all trust they are) they wouldn't be losing £200.

All OC are really guilty of is wasting your time by making you think they could sell a product for a certain price when they couldn't, taking your money, and having to refund it. I do think it'd be nice of OC to make some sort of gesture towards the people they did that to, and they should excercise a lot more care over this sort of stuff in future. But expecting that gesture to be a fairly hefty loss on their part (ok, even if it's not £200 it'd be a fair amount) just to keep you happy, smacks of a pretty selfish attitude, in my opinion, even if OC are the ones in the wrong.