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New 5870 - suspect may have been used/opened

I totally agree with flanno tbh. Some people are not fussed about the condition of packaging or even if there's a hairline scratch or dent. For me, I don't even buy a can of baked beans if it's dented. I'm one of those annoying people that reaches to the back of the stack to find the perfect can. :p Look, it's mostly psychological, but most people want, and rightly so, a pristine product. A non pristine product is 99.9% gonna work fine, but it's just REALLY NICE to own something which is as perfect as it can be when you first cast your eyes on it and hold it. It's human nature. We want our toys to look and feel GREAT :)
 
Flanno said:
That's not the point though is it. The fact the driver cd envelope was opened and creased up, and the cd itself had some scratches means someone fluted around with the driver CD when they should not have. It doesn't matter if no one uses the CD. Because it was interfered with, it means the box was possibly opened after it was sealed. So they could have done the same to the card or maybe they didn't but how am I to know. It doesn't inspire confidence does it. What happens if it gives trouble at some stage. Maybe the person who opened my box played with the card, maybe they dropped it, maybe they didn't, who knows. When you buy new you expect new. As I bought the day after launch I expect it is new to be honest. And chances are if the card works, I will keep it. As you said, it's not worth the hassle returning it in that instance. But it's not acceptable for OcUK to sell something as new with the seals broken, be it the box, or the contents thereof. I wouldn't accept an Xbox 360 that had the seal broken, or an LCD which had the screen protector removed. In fact I don't accept console games unless they are sealed and shrinkwrapped. This whole incident leaves me with thought for pause.
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Plus were not talking about a £50 card here, were taking about a £300 card, and if your paying that kind of money,, the card, box or whatever should NOT be tempered with under ANY circumstances. To be honnest cards that are that exspensive should be kept under lock and key....
 
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HAz said:
Learn to read!
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Learn to spell?

Your comment was made as if the DSR had been revised or removed, I'm well aware that it hasn't been changed or removed by the way.

The whole point in DSR is to be able to inspect items that you want to buy.

To abuse the system is to buy something with the intention of returning it as soon as you can.

Anything else is pretty much fair. If I bought something, and I wasn't happy with it I'd send it back, it's my money and I'd have worked hard for it.

With regards to that, I also wouldn't actually be bothered if I bought an item that had been opened, it comes with at least a 12 month warranty, if the item doesn't work as described, I have my warranty to back me up.

If the item had been tampered with in anyway, I'd return it for a replacement and I'd mark it somewhere (plastic) with UV ink to make sure they don't try to blag the same one back to me.

Tampered with to me would be the HSF being taken off for example, or there appearing to be dodgy solder points on the card.

Anything else, I'd have no issue with it, I'm buying the product regardless, it would have been handled by a load of people before hand in the factories and testing departments too.

When you buy second hand, the reduction in the price, more often than not, is due to the lack of a warranty, most people expect this when buying second hand, so no this is nothing like buying second hand.

If I have an issue and it's a geniune issue, I can send it back for a replacement easily enough.

In the case of overclockers, I could take it back personally to avoid costs as I spend a fair amount of time around the Stoke/Crewe area (OcUK store is just off the A500 which is the dual carriage way between Stoke and Crewe)
 
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steve258 said:
Of course it's in your every right to return the product if you're not 100% happy with it I agree. But IMO if the card works 100% like it should then is it really worth the hassle? What if you get another one in the same condition? You'll just be returning it because it's not sealed and looking all pretty?

Not sure if it's just me but two hairline scratches on the driver CD is hardly something to worry about, It doesn't even get used anyway. Besides the paper CD envelope is hardly scratch proof is it?
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100% agree with you here.

Even then, there's a scratch on the driver CD, it's not like the QA on driver discs should ever match that of games/movies etc.

A lot of places don't even have their games, movies or music CDs sealed.

Asda for example don't, so technically are they second hand goods?

Personally, I'd rather buy computer hardware that came without a driver disk, manual or fancy packaging. It just came in a brown box with whatever it's called printed on the box with a serial number/barcode or something, and a minimum of bits inside the box.

In the case of ATi's cards, I'd be happy with just the card, HDMI-DVI adaptor, Crossfire bridge with the necessary protective padding inside and what ever game they've decided to bundle (OcUK usually do game bundles with graphics cards where they've got a skip full of OEM copies of games).

That'd make for cheaper cards and rid the useless packaging that's only pushing up the prices anyway.
 
OcUK do not open any goods prior to shipping out.

Any "tested" cards are used internally, we do not shipped opened products. (The only products we open prior to shipping is for system builds - not a surprise lol)
 
Then people are wondering why there isn't any B grade 5870 yet, reason for that is that Bgrade has to be auth by a manager and always doesn't have allot of time to do it.
 
oddly, i've paid to have something opened before hand. my first LCD monitor - for a dead pixel check :) (off a bay seller, not here). always wondered why more don't do this. would save both sides so much hassle (could be done with OEM cpus could it not?)
 
So that's fair enough OCUK don't open stuff. I guess someone at Saphire needed a driver CD for a bit and opened mine. As long as the card is perfect I will be happy. But I had to ask the question about other peoples experiences to try and judge if this sort of thing was the norm.
 
Lets face it you would never know. Hardly going to say yes we open them & test for best ones:D

Like when you go to Mcdonalds, Greggs etc... how do you know some spotty teenager aint spat on your sandwhich? You don't, you never will know. But it HAPPENS.

Guess as they say, what you don't know, won't hurt you.
 
Ace Modder said:
OcUK do not open any goods prior to shipping out.

Any "tested" cards are used internally, we do not shipped opened products. (The only products we open prior to shipping is for system builds - not a surprise lol)
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Not true, sooo not true.

The past two things I have received from OcUK have been pre opened.

My HD4850 and my new Sammy monitor were both pre-opened and both billed and paid for as new.

OcUK even gave me two free games to say sorry for the monitor being opened. Gibbo also gave me 10% off my next order for the 4850, however he left before I could use it and now it's gone :(
 
hmmm my Asus M3A79T Deluxe looked as though it had been opened as the box wasn't sealed and the "140watt CPU support" sticker was missing from over the CPU socket. I posted about that at the time but never really heard anything back to compare with others that got that mobo.
 
TheMorningStar said:
hmmm my Asus M3A79T Deluxe looked as though it had been opened as the box wasn't sealed and the "140watt CPU support" sticker was missing from over the CPU socket. I posted about that at the time but never really heard anything back to compare with others that got that mobo.
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Asus mobo boxes arent sealed, nor are the anti static bags sealed with the mobo in.
 
dangerstat said:
As I understand it, Nvidia and ATI provide the schamtics to the likes of XFX, Shappire etc.. to manufacture the cards, NV / ATI don't manufacture them at all.
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Interesting, thanks, but it seems strange to me initial card designs are identical across the range apart from a sticker to distinguish them between Saphire, HIS, XFX, etc.

I've only ever had one card shrink wrapped in celo and that was from a card that had been well established and been around for a while.

My HD5870 from HIS wasn't celo wrapped and had one end unsealed which made alarm bells ring. Fortunately, everything looked as it should inside with anti-static bag and extras all safe and sound.

Fantastic card, by the way, just wished it played 'The Witcher' without zany tearing all over the place. All other games play at blisteringly high speeds.
 
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well you still got the warranty heck that comes when you buy the card dont it?, if it brakes you can return and get a new one etc
 
nutter said:
Lets face it you would never know. Hardly going to say yes we open them & test for best ones:D

Like when you go to Mcdonalds, Greggs etc... how do you know some spotty teenager aint spat on your sandwhich? You don't, you never will know. But it HAPPENS.

Guess as they say, what you don't know, won't hurt you.
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Unless that spotty teenager has aids...
 
So this could just be a batch of lousy stickers then ? we have had an assurance from someone at OcUK that no one is interfering with goods before they are dispatched and i see no reason at this point to question that. Because my 4870X2 has just gone bye byes (courtesy of cousin with can of coke :mad:) i am getting one of these sapphire cards tuesday and if the sticker is not secured i will have a look at the contacts on the card if they are clear no problem. Thats all anyone has to do as i have never known anyone try and retouch contacts before, but a busted seal and creasy cd envelope are hardly reasons to question whether the product is brand new.

I have worked in places that used to use paper cd envelopes and how uncreased they were came down to a lot of things not least of all how some forklift driver took them off a lorry at some point so not a biggie. In the past i have had scratched driver cd's in shrink wrapped products so again not something i would immediately look at and think "someone has used this".

Last but not least average lifespan of any seal when i get something is about 2 minutes tops before i rip it off and start installing in my pc so not the end of the world if it has made the process easier for me :).
 
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